To leave a review you need to be logged in
At THE/STUDIO, we are committed to delivering exceptional products that exceed your expectations. From quality craftsmanship to on-time delivery, your satisfaction is guaranteed every step of the way.
Reviews 801
Up For Grabs, Inc.
Jun 28,2024My projects with The Studio have all turned out super good. Each one was shepherded along with care and good advice from Studio staff. They've helped me make patches and lapel pins that my clients treasure. Bravo!
Taylor Kitz
Jun 27,2024We came to The/Studio needing help with a VERY rush order due to complications on our end and they came through beyond our wildest dreams. Not only did they listen to our needs, they were honest about what we could expect, worked with us to rush the order, were upfront on the fees, made sure that I was keeping up with all the communications they needed (which were not at all onerous, but the rushed nature of our job meant things had to happen very quickly). The designers were great to work with and were able to turn out something spectacular in extraordinary circumstances. This company proves that customer service and customer success are still alive and well in 2024. When we got the products, our team was beyond thrilled with the outcome. We are already planning our next purchases and know that we will be in great hands when we do.
Peter
Jun 15,2024I have done two projects with thestudio.com. Both turned out very well (an embroidered patch and a challenge coin). I have already recommended them to friends who want to do something similar. I did have some problems visualizing the coin through the draft review process to see what the item will look like. It was not clear the depth of the engraving or how fine the detail could be to turn out well. The designers and I went back and forth using their draft tool a couple times and got it the way I wanted it. The execution of the physical patch and the physical coins are simply amazing! They look and feel great and I have received many compliments on their quality.
Austin
Jun 11,2024The staff from The Studio was the most professional and patient people that I have ever worked with! The coin that I had in mind they made countless edits at no charge to make sure I was 100% pleased with it and when I received the coins they were so much better than the picture of the sample. They gave me a huge discount and I can’t thank them enough for that. I have already recommended The Studio to my peers and people that are looking to design coins. I will also be using them again as long as I need things designed!! Thank you so much!!!
Cory
Jun 08,2024Throughout the whole process, customer service was letting me know which stage of the project we were in. I had a hard date I needed, and they pulled it off. Amazing product quality. Thank you
Donna N
May 23,2024Everything was handled extremely well and went smoothly. The wait time was much shorter than expected.
Harry A Soulette
May 09,2024I have had work done by the studio in the past. This order was different in that I had a crazy time line and needed it fat. The customer service people were patient and extremely helpful every step of the way on this order. Not only did they get my order out to me 3 days before the event where these were to be the central focus, Their team followed up with me every step of the way to the delivery. Thank you "The Studio" team!!!
Tootie
May 03,2024They patiently worked with me until the design was right. I also appreciated speaking with humans on the phone. I love the patch and thank you for everything!
Daniel Webb
Apr 30,2024I had a great experience with TheStudio (making a custom embroidered patch). The customer service and design teams were very helpful as we worked through a few modifications (to line thickness, color changes, threads, etc.) They have a good review and approval system. The ordering process was easy, the production speed was fast, and the shipping time was great. And, perhaps most important--the patches look great!
Michael Rushforth
Apr 25,2024I needed patches for students going on a study abroad program with my university. I worked with a customer service representative named Nice Crispim, who guided me through the options for the patches (size, backing, embroidery/woven, etc.). This was my first time navigating the university's purchasing procedures, which involved many delays and changes on my end. I must give Nice a ton of credit for being professional and patient as I worked through all the administrative back-and-forth. I was concerned about receiving the patches on time for our students' departure due to the delays on my end. Fortunately, the patches arrived ahead of schedule and looked exactly as promised in the digital sample I was provided. Based on this positive experience, I would definitely work with TheStudio.com again.
Bas Dreumel
Apr 24,2024Working together with Nice on the challenge coins, was easy, quick and professional. A little glitch with two sides being the same was corrected swiftly and order completed as per initial conversation. I would recommend this company instantly and will certainly return in the very near future for new orders.
Dr. Balls
Apr 20,2024Repeat customer here. This place used to have quality products - it is easy to see on our re-orders that they have cut MAJOR corners to save money. Bought $500 worth of keyrings, they frayed, delaminated and fell apart on customers within several DAYS. Contacted someone who claimed they were the "CEO" about it, and after numerous unfulfilled promises about "addressing my problem", I've given up. I would NOT recommend this place, as you have no idea what the quality of your product is going to be, and if you have a problem, you are left with no recourse. No reprints. No refunds. No response.
Marcial Diaz
Apr 19,2024From start to finish the overall experience was great. Excellent communication and constant follow up makes everything very friendly. Quality is excellent and arrival time was as expected. AAA+++
Jim Johnson
Apr 18,2024Prompt responses to inquiries. Great follow up. The creative process was easy even though my project was very custom coins and the final product was exactly what I expected!
Chuck Walla
Apr 16,2024The Studio's team was incredibly helpful and responsive. Turnaround time on asked questions was prompt and full of great information. For these reasons we were able to reorder a previously produced item much faster than expected. Additionally, our order arrived a week earlier than anticipated. And of course the lanyards are wonderful.
Jennifer Zilla
Apr 16,2024The communication and quality of the enamel pins that we ordered was excellent. We had several special requests (glitter, magnetic backing) and they were able to create exactly what we wanted for our company. Once the product arrived, everyone was impressed with the quality, and it was exciting to hand out the enamel pins to our team.
Amy Ray
Apr 12,2024Excellent customer service and support. Beautiful products! I have designed three embroidered patches and a clothing label and have been more than happy with each one. They sell well at my shop and I have two more of my new designs on order now. Excited to see the results!
Young, Paula
Apr 11,2024This was a reorder was on initial order, it went seamlessly through the process. Embroidery was perfect, and completed quickly.
Luis Robles
Apr 11,2024The initial transaction conversation was excellent and allowed us to move forward quickly. The quality of the medals is top class and everyone was pleasantly surprised by this. I will say that the conversation before delivery was absent and would have saved some stress if someone from your group would have reached out to confirm the delivery address.
Prince Najee
Jul 10,2024This company has extremely poor customer service. They will take multiple days to respond to the simplest of questions, thus causing delays and continuously pushing your delivery time back. They might respond in an hour, they might respond in 2 days, or you might have to hunt them down on day 5 and ask why your question hasn't been addressed. And if you complain I recommend going with another company.