To leave a review you need to be logged in
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Reviews 793
gary smith
Nov 03,2024First off the ordering was easy and price was reasonable but after that that’s where it all went wrong! First the order didn’t all turn up on the day they said even though it was next day delivery had to wait another 3days for the rest to turn up then found out they had put the wrong pump in the box so I’m still waiting for that!
Rick Morrell
Oct 31,2024Good price and fast efficient delivery of the grout we ordered
Robert Anderson
Oct 30,2024Cheap price, quick service and great customer service
chris
Oct 30,2024The team at Underfloor Heating Store and Prowarm dealt with an error in the product sent out very quickly and replaced it straight away despite the original order being very old. Really helpful - Thank you
alexander smith
Oct 30,2024Excellent information. Friendly attitude. Easy process. Plus best quote I got for my project. Would highly recommend.
Robert Proudfoot
Oct 29,2024Quick delivery, well priced and good quality product.
Tony Bidgood
Oct 28,2024Great service and delivery super quick
kieron condon
Oct 27,2024Had an issue with the delivery of my items, but it was resolved quickly and a follow up call was made to ensure I got my items ok. Very happy with the service support and products
Chris Palmer
Oct 26,2024Always easy! Always fast! 👌🏼
Robert Feal-Martinez
Oct 26,2024For the second time this week I have been let down by a supplier/carrier. Earlier in the week another company failed to deliver an order of floor leveller. They blame carrier who blames them. Still no refund. Now the same has happened with this company. Order due today but now I learn it's not coming until Monday ???. Half the order came yesterday unexpectedly. Driver had no knowledge of why the rest wasn't there. Now the reason for this review I contacted the supplier via Amazon, no reply, I phoned them twice yesterday, answerphone, I sent direct email yesterday, you guessed it, no reply. This is a large company that doesn't seem to care. Edit: I have amended the rating to 4 stars. My reason is the problems were not just the fault of the company, Amazon didn't update their tracker, neither did FedEx even when they did it was wrong. The products arrived today even though Amazon said they weren't coming. The products are good quality.
Gaz Craven
Oct 26,2024I ordered some cable for next day delivery. Sadly it did not come! However I spoke to a wonderfull member of the team called Gill or Jill. She arranged a fast track delivery for the next working day and it arrived before 10am. I can't thank her enough for her unparalleled level of customer service and understanding to my cause. I have used these guys on hundreds of occasions without a glitch......this tome there was one and they showed their true worth......problem solved. Slight delay but I am a happy customer and so is my customer.....seriously 11 out of 10. Thanks Gill/Jill x
Francesca
Oct 25,2024Great customer service, very informative using the chat option. Quick delivery and good tracking.
Stephen Clarke
Oct 24,2024It looks like exactly the material I need for a craft project (,so not exactly what your company sells this for) , that I am undertaking.
Anthony Hinton
Oct 24,2024Good price, well packaged and speedy delivery
Alan Willby
Oct 24,2024Delivered quickly and as ordered
Dave T
Oct 23,2024Good Prices Easy to use site Good Communication Prompt Delivery Need I say more?
Consumer
Oct 22,2024Mixed experience. Heating mat received and placed on top of screws and washers in the box. The seals had been broken too and their policy is you can’t return a mat if the seals are broken. Poor packaging and not much thought went into it. Addressed with the company but no feedback on what happened has been received although I was told they would look into it. Received another mat and there was no problem with that.
Xx
Oct 22,2024Relatively low prices, fast delivery and no nonsense ordering process. Thanks!
PAUL Martin
Oct 22,2024Good price. Very quick delivery.
Unit 16 Carnival Park, SS14 3WN, Basildon, GB
https://www.theunderfloorheatingstore.com/
Phil Hughes
Nov 03,2024Very happy with under floor heating. Arrived in good time