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The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Reviews 793
Simon K
Nov 12,2024Trust the tech section! Needed some help with the more esoteric features of my underfloor heating setup. Took a while to get through as no answer from Customer Services. However took the tech route and Callum was brilliant. Took me through setting up and sent videos for back up. Moral of the story- get through to the tech section of any moderate sized company and they will always help - and often go the extra mile. So 5 for Callum but no response from Customer Service hence dropped star (sure they would be just as nice if you got through though) Friendly company would say. Thanks
Consumer
Nov 12,2024I called the underfloor Heating store a while back and found the service from Joe to be spot on. He got back to promptly when I asked a simple question but one which I needed guidance on . I would highly recommend this company!! Keep your the good work guys!!
R Stubbins
Nov 11,2024Easy to navigate website; quick delivery; great communication from placement of order to receipt of goods.
A very happy customer
Nov 11,2024Quick and easy to order and it arrived exceptionally quickly.
Mr Geoffrey Gelardi
Nov 10,2024Phone took a little to long to answer but once i got through to the tec engineer they where very helpful and knowledgeable.
Elena Odyssea
Nov 09,2024Brilliant experience with the under floor heating store. Joe in Tech was really helpful in helping me connect my thermostat to the wifi. I haven't had an issue with my order or any previous ones ive made. Would 100% recommend!
Julie Worthingtom
Nov 09,2024Placed order with them only to realise it is the same business as underfloor heating direct. To my disgust the only difference other than almost double the price , was a sleeve the mat came in. So I basically paid double for some packaging. I will be reporting them to ASA. I can see Iām not the only one to have misled, so I would recommend checking their sister sites before you pay twice for the same thing.
Behram
Nov 08,2024Very quick and professional as always.. thank you Joe
M McGoo
Nov 08,2024So called 'kit' would have been cheaper if I had purchased the components separately. The seemingly permanent 'sales' and 'clearance' prices are a gimmick. Shop around online and you'll find that they are overpriced - even compared to 'other' sellers who apparently operate from same address as them!
Stephen Simons
Nov 07,2024The website was easy to use and the information available was very helpful. Ordering was simple and the order was delivered quickly and on time.
D Burch
Nov 07,2024Good informative website and goods are dispatched quickly Would always recommend š
Simon Bigrave
Nov 06,2024Quick delivery, great communication and great priducyy
Mr Ian Holden
Nov 06,2024Good price, received promptly
Simon Bond
Nov 05,2024Dealt with dom, this is exactly how every company should be, helpful informative, and items in stock, next day delivery! Recommended (crown developments)
Paul
Nov 05,2024Ordered on Saturday lunchtime, goods arrived 10:30am on Monday morning. Not installed the UFH yet
john buller
Nov 05,2024Really good customer service. Answer the phone quickly and have all the answers to my questions. They also processed a refund after the 30 day window which they were not obligated to do.
Neil Berrisford
Nov 04,2024Expert advice given over the phone helped me find a replacement part on their website in minutes . Placed the order about 3.55pm and they still got it to me next day. Impressive. Fitted part and it worked straight away - perfect. Made a difficult job easy - thankyou.
nickshomeimprovementsoutlook.c
Nov 04,2024Self levelling compound turned up with a bag split, which was replaced free of charge, but the area calculator on the website is way off for area and depth needed. Bought 11 bags for area needed at 5mm depth and was nowhere near enough needed to get over the underfloor heat matting installed. Had to buy another 15 bags from else where to get the job covered and levelled sufficiently.
Debs Flaxman
Nov 03,2024Very helpful on telephone. So great to be able to speak to a real person!!
Unit 16 Carnival Park, SS14 3WN, Basildon, GB
https://www.theunderfloorheatingstore.com/
its4ken
Nov 12,2024Happy to use again. Great service.