The Underfloor Heating Store

4.5 (793 Reviews)

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The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.

At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.

Explore our product range

Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms

Reviews 793

4.5

Out of 5.0

Sajid Kara

Nov 21,2024

Excellent service from beginning to end. Joe f was brilliant with his advice and prompt communication.

Andrew Fisher

Nov 21,2024

Competitive prices and efficient service. I did have an item missing from the order, but was impressed how quickly and easily this was resolved. Would definitely recommend.

Stephen King

Nov 20,2024

Great products, price and super fast service

customer

Nov 20,2024

Used this company a couple of times. Firstly for my thermosphere underfloor heating components and then again for tile adhesive and levelling compound. Very competitive prices and delivered quickly and without fuss both times.

Ian Wilson

Nov 18,2024

The order was delivered quickly and to specifications and at a reasonable price what’s not to like? 👍

NT ELECTRICAL

Nov 18,2024

Great service great price very happy

S Gaami

Nov 18,2024

My boss ordered loose UFH wire. When we went to install it 5m in we saw that the outer lay of the cable seemed to be damaged. Even though reading where all fine I could not in good faith install this for my customer. I called them and sent a email of the damaged cable. Telling them that my tiler was coming next day to install the floor tiles. They said someone will call be back but no one did. I had to call on my way back from work and they said they can only send one if I returned the damaged one. Or go to their store in the morning and buy one there and return the other one. When I got to the store in the morning it took half and hour to pay for a new because no one was available to use the till and they could take company Amex even though it was brought with Amex online. When I went to call them to ask for a refund form so i could send the damaged cable back I told them can they sent me the email as my boss was on holiday they said they will but never got the email. I call again they said they will send it again but never received it then the lady said you can print one out online. Don’t no why they didn’t tell me that the first time. The worst thing is that I had to call them again to see when my refund will be processed, even though they received two day ago. Finally got a refund but out of pocket of the delivery charge I had to pay for the item to be taken back. Will not use this company again. Rather spend 5% more and buy from another company. Very poor customer service.

Chris Scammerton

Nov 17,2024

Quick delivery, excellent pricing, goods arrived in good condition. No complaints.

Paul Wharton

Nov 17,2024

Great advice and customer service followed by super quick delivery. Hugely impressed.

Dan Brooks

Nov 17,2024

Very good quality pipe and xps grooved insulation, all worked very well. Good delivery - no problems yet.

stemac 46

Nov 16,2024

The team helped with identifying the products I needed and the information provided helped to an easy install. The short videos are also a help understand the products and what is needed for the complete installation.