I have been buying Elliot Brown watches for nearly five years and in my experience the quality has always been solid and robust. Immediate response to my order followed within 30 minutes by confirmation that it had been dispatched.
I wish I could give 0 stars they don’t even deserve 1 star! I have had an issue ongoing with them since April! It is now August and stilll no resolution different people from customer service email and ask for the same details again and again. They said I would get a refund asked for my bank details a month later I still have not been refunded back!
My watch is perfectly okay but the strap has a fault after wearing just for a few months. It’s caught in some of my clothes,bedding and scratched me. I sent an email some weeks ago now and am still awaiting a reply. At the moment the watch is in my drawer as I can’t wear it in case it catches in my clothes. Not much good having a watch if you can’t wear it!!!!!
This does not let me give zero stars, if you want to be sold a faulty item the be gaslit when you email customer services then go ahead. I have been back and forth with them since the middle of March, told to send the watch to be repaired then denied all knowledge of the repair company. I am still waiting for a 'refund' that was promised a month ago. Please do not waste your time. I cannot express how disappointed I am.
This watch has an attractive design, and is working perfectly up to now.....This company is excellent to deal with from start to finish an easy transaction.
Rubbish company Didn’t receive my order which they have said they will refund haven’t received any money back Company is a scan do not use
I bought a watch from watch hut. But I need to return the watch. I have to pay return cost and there is no customer service telephone. I have contacted 3 times by email after 10 days passed my return for full refund. Finally one of customer service team replied after 2 emailed ignored. I can't believe how this company still survive in a such competitive business world with a such poor customer service.
Haven’t received my watch Emailed on the day it was supposed to arrive but nothing was left but says it’s been delivered
Great watch, shame about the delivery service used who just threw it over the fence in rain without even attempting to deliver to the house door
Ordered a CASIO Vintage Series digital watch in a dark silver/grey. Easy to order, took 3 days to arrive over the weekend. Excellent value as there was an extra 30% off. Will definitely use this company again!
Spot on came on time
This watch has an attractive design, and is working perfectly up to now. The combination of colours (black on gold) make it a bit difficult to see and i have to hold it under a light. Also, if used as an alarm, it is best used as a supplementary to an alarm-clock as the beep is rather quiet and short-lasting.
Quality product and it arrived even earlier than expected. Thanks
Excellent service, easy website, fast delivery and very good quality
Great watch my mam loved it
Watch was a TW Steel and was reduced by a considerable margin arrived quick with no issues will definitely buy from Watch hut again
All that was bought was as advertised - at good prices as well. Delivered on time
This company is excellent to deal with. From start to finish an easy transaction. The website easy to navigate, the variety of items amazing, the prices astounding, the delivery was extra quick. I would have no problem in recommending them.
Watch was delivered on time, well packaged and superb quality. Excellent service and price as well.
Charles Hopkins
Apr 07,2025I feel really lucky to have found this website. An impressive array of timepieces. Time stands still with the exquisite watches at this store.