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Reviews 859
Jenn Fennessy
Nov 27,2023Great price and good shipping
Kenneth Thompson
Nov 26,2023Fast service. Got my product sooner than expected.
Andy F.
Nov 26,2023Toolots had the right replacement Psi guage that I needed at a great price. Shipped out fast too.
Ronald Jaffe
Nov 26,2023I applied code BF23 for the Black Friday 10% discount on order 100274344. But once I checked out with payment it was not applied. When I explained that to your customer service person he said I did not enter it. I don’t like being called liar. So I requested the order cancelled or apply my discount.
Mark W Spears
Nov 25,2023They did a great job handling my order
marvin paul
Nov 25,2023we think we were Scammed by YOU...
George Gamble
Nov 25,2023Ordered a part that we were very specific as the order information etc. the wrong part was sent, I had the Master Mechanic on the phone with me as we placed the order. This was to make sure there were no mistakes, we had set aside saturday and sunday for the install work. Called and advised the wrong part was sent, told they wouldn’t have one until late December. Seems like send what we have and maybe he’ll keep it, not the case. The mechanic stated that’s what he puts up with all the time. Not from this company but as a whole in his industry, been nice if they had just said we don’t have it and i could have purchased elsewhere
JM
Nov 24,2023Good quality product. Fast shipping. Will buy more if needed.
Reed Hatch
Nov 23,2023I haven’t heard a word about my purchase. It’s been billed to my credit card and I yet to have heard anything about it. Let me repeat myself. I’ve had zero contact from the company. I need to apologize. They did send an email that I found in spam. Still waiting to see how my order is processed .up date . Did receive my order , took awhile more on the shipping company than anything else. Won’t be put together for awhile but all in all happy how it went.
Michael Grayson
Nov 23,2023I recently had an unfortunate experience with Toolots that has left me extremely disappointed and compelled to share my story. I needed to cancel an order, a situation that I anticipated would be handled smoothly and professionally. However, the reality was far from it. Firstly, the process of canceling the order was unnecessarily complicated and frustrating. The customer service representative I spoke with—an employee whose name rhymes with Pen Remorse’O (they asked I remove his name, so this is a warning to anyone who unfortunately gets his absolute lack of assistance)—was not only unhelpful but also seemed indifferent to my situation. There was a lack of clear communication and guidance on how to proceed, making the whole experience stressful. What's more disheartening is their refund policy. I was informed that it would take an entire month to receive my refund. This is unacceptable and reflects poorly on their financial practices. A month-long wait for a refund is not just inconvenient; it is disrespectful to the customer. Overall, my experience with Toolots has been deeply unsatisfactory. Their customer service is lacking in both efficiency and empathy, and their refund policy is unreasonably slow. I would advise potential customers to consider these factors seriously before making a purchase from Toolots. UPDATE AS OF 07/25/2024 Here’s a detailed timeline of my experience: 11/20/2023: Placed the order at 1:54 PM and requested cancellation and refund at 2:03 PM, which was reluctantly granted. I was promised a confirmation email with a refund date. 11/22/2023: No confirmation received. Contacted support again and was reassured the refund was processed. Received an erroneous refund date of 01/04/2023, which I presumed was a typo and expected by 01/04/2024. 01/04/2024: No refund received. Continued to wait through January. 01/29/2024: Still no refund received. Emailed Toolots on 01/30/2024 with proof of purchase, refund request, and chat transcripts, but received no response. 02/05/2024: Sent another email demanding resolution; still no response. Since then, I have called multiple times monthly which they never answer and communicated through their chat support, always receiving the same unhelpful response: "We will send another follow-up to the Accounting Team. You may also email them." These emails receive ZERO response. Given the total lack of response and resolution, I have no other option but to pursue legal action at this point. I hope they read this in the hopes my issue gets resolved. I have exhausted all avenues and run out of patience at this point. To legal action I go! SAVE YOUR TIME AND HARD-EARNED MONEY AND DON’T SHOP AT TOOLOTS. THEY ARE THIEVES!
Randall
Nov 22,2023The floor runner was exactly what I wanted, The price was right and the delivery was right on time.
Jeffrey wallace
Nov 22,2023All was as described. Delivered quickly. One minor thing, it seems a new product should be delivered in a new package, not a pieced togethered box.
Gail L.
Nov 22,2023From placing the order to delivery 8 days later....superb service.
Ronald Ditzel
Nov 22,2023Great prices and quick delivery.
Bobby C
Nov 21,2023Found what I was looking for and the price was very reasonable. Ordering was a "snap" and the updates for delivery were appreciated.
Pablo
Nov 21,2023Exactly as described. You can't beat the price even with shipping for a Rosin Press that has a hydraulic jack for the plates. Note that the temperature controller is a PID which maintains the temperature exactly.When checking against a calibrated thermometer the temp controller read 10 oF lower. 210 oF on controller was actually 220 oF. Not unusual for K-type thermocouple but something to check, regardless of brand.
Mark
Nov 20,2023My product was missing from the package when i got it. I got the empty envelope within 3 days but it took multiple emails and phone calls to get the replacements. I finally got what I ordered 30 days later. The 30 days was irritating but what bothered me most was what I was told on the phone. They said, "we are working on it". Every time I said, "Wrong Answer!" I need you to tell me that my product is on the way! Never again will I order from Toolots... this was a very bad experience!
Luis Galvan
Nov 20,2023Process is easy and quick
Mr. C
Nov 20,2023Kept sending the wrong product.
Darrell Leis
Nov 27,2023Pricing was good. Minimum order size is a problem for me.