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Reviews 859
Alex Smith
Nov 12,2023Sent a different inferior item than the one advertised on the website. Bait and switch. Then refused to take it back. This is a called a scam business. we are taking a legal action and we will document our experience on YouTube so other buyers do not take the bait!
LJCF OFFICE
Nov 12,2023Phenomenal service! Very helpful, nice and went way above and beyond! Very personable!!
Kathy Leslie
Nov 11,2023The product was just like it looked online. Good quality. It was also delivered in a timely manner. Great experience!
Ryan R Johnson
Nov 11,2023Do not recommend! Also, nice response. I called after you said my order would not process and the gentlemen refused to rerun the order or assist in any way other than saying the order will not process and we will not a take a payment. I recommend using RestaurantSupply.com.
Mr Mixon
Nov 11,2023The website showed a product that was in stock. I decided to call and speak to an agent to verify the items details and confirm in fact is was in stock. They confirmed it was in fact in stock, I decided to make the purchase through that agent. I needed this item for a project with a deadline so I wanted to make sure the order was completed correctly. A tracting number was suppose to generate shortly after the order was placed. When the tracking number never generated I inquired about the tracting number with no reply electronically. 7 days later I called only to find out the item was never in stock and they could not ship it. At this point I asked for a refund. I was told they cannot refund me for another 5 to 6 weeks, meanwhile I am paying interest on my credit card waiting for a refund. I have called my credit card company to refuse the charges, I will never use this company again, they left me hanging on a large ticket item $700 plus with no product delivered and holding the funds on my credit card.
Jim
Nov 10,2023First time use and it was fast and easy
Viktor Stolyarov
Nov 09,2023Thank you Toolots for helping with replace my machine!
DENNIS AKINS
Nov 09,2023Very patient and kind in completing a difficult order.
TH
Nov 09,2023Ordering was easy. Product was in stock and arrived undamaged. Shipping was expensive.
Mike Campbell
Nov 09,2023I ordered a lathe from this company in June and it was sent with missing parts. After contacting company I was told it was sent to another department. Several months later I have heard nothing and several emails were not responded to for an update. In September 5, I filled out a review and it was responded to saying they were reviewing this concern and I will receive an email update. It is now November 8th and I have still not received any update or response. 11-07-23 Toolots responded with the exact same email that they sent in September no update or information. Just we are working on it. 5 months trying to get the parts that they have been paid for and all they have to say is we are working on it.
corey r
Nov 08,2023Product will not hold pressure used maybe a dozen times, it didn’t even last one week.
William A Stiver
Nov 08,2023Received call saying the item was out of stock, but wanted to ship me a different one without my "seeing" it. I never buy sight unseen, nothing! Asked for a link for the replacement to be sent to me via email. Received nothing, except my refund.
Arthur COX
Nov 08,2023Great prices on products, ease of ordering and rase at check out. I will buy from them in the future.
Rodger Chandler
Nov 07,2023Ease of ordering & the helpful individual on the other end of the phone
Marilyn(Jerry) Mayfield
Nov 07,2023Outstanding quick efficient shipping!
Tamera Arial
Nov 07,2023I have had two survey questioners now… two emails that my item has shipped… tracking numbers do not exist!!!! I am not at all pleased… Thanks for asking thou
Adam Halick
Nov 07,2023On July 18th I ordered a lift for $7,000. I received a lift that didn't work and today 11/06 I still have a lift that doesn't work and waiting for a replacement part. If there was a rating less than 1 star I would give Toolots that rating.
Jacqueline Szeszko
Nov 07,2023JOEL WAS VERY HELPFULL AS FAR AS THE ITEM I BOUGHT A 3 WAY DELLCOOL I WONT BE INSTALLING UNTIL SOMETIME NEXT YEAR WHEN I START THE REMODEL OF MY VAN
Donald Hall
Nov 06,2023Received sweeper with 2 brushes missing, took 3 weeks to get them.
Bruce Wright
Nov 13,2023It all went together well,all the parts were great,and it installed really nice