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Reviews 859
Michael Simmons
Oct 12,2023I thought I was ordering a compressor hose which is what I requested! No clear explanation, as I was sent a pressure washer hose. When I called you, I was informed that you would charge me a shipping fee, plus a 20% restocking fee!! So in effect almost what I already paid. Very poor customer service, I would never use this company again!!
Joseph D
Oct 12,2023They had the item I needed at a great price and it arrived two days after ordering, online shopping doesn't get any better.
StrutMan
Oct 12,2023Product quality seems fine,have not used yet but looks up to the job.
Dee Miller
Oct 12,2023Finally got the problem solved, after weeks of reaching out to Toolots. I kept telling them the issue was not the bed, but the wheels not all having locks--2 did and 2 did not. I would either get no answer or a silly answer the last time, which was "Send us a picture." Of what? I'd clearly said not all of the wheels have locks--only the 2 in the back. I waited for days while my husband kept almost falling, as he has done many times before and us unable to find a remedy. Then, when I finally got a live person today, I felt very insulted, as if this was my problem that I had not called earlier. I HAD, and I kept saying so. As it turns out, there is a page that shows the problem--the wheels are to be locked on diagonal wheels, the other two are NOT to be locked. The one who delivered the bed did not set it up correctly and left us no instructions. Nobody at Toolots took responsibility, however--they made it MY problem that this bed did not slip as long as it is on carpet, but when we moved it off carpet, we had a serious problem!! The attitude and the danger this patient has been in because I could not get the service I needed for weeks--that is the huge issue. Other customer reviews indicate a lot of people have issues with customer service. It's not just "one old lady." If a picture is needed, isn't it logical that specific parameters for the photo be given? Wouldn't it be useful for the team at Toolots to be trained in how to read and respond more specifically and to answer specific questions when they are posed?
Dusty Brown
Oct 11,2023Seller Is not wanting to ship my item and toolots won't refund my money
Earl Brown
Oct 11,2023Great product. Delivery was swift
Bob Ross
Oct 09,2023Great product and service.
Dave Tyszko
Oct 09,2023Great very very
sammy robles
Oct 09,2023I've ordered over a week ago and still no answer on when my order will arrive. third party or not its nice to track orders.
Kevin
Oct 09,2023Placed an order for an auto lift. Money was pulled from account. Never received so much as an order confirmation. I called 5 times trying to get some kind of update or confirmation about my order. Representatives only ever told me “this has been escalated” and “there is no eta”. In the process of trying to get my money back now. Horrible
Ricky Hill
Oct 09,2023Received packages on time look to be good quality price was great.
The TRU Guy
Oct 09,2023There prices seem low until you get to the shipping cost… $275.00 for a couple pounds of fastners
MARK PARKER
Oct 09,2023Worked like a charm. Thank you
DAVID GABRIEL
Oct 08,2023order i guess is in limbo. No idea when to expect delivery.
Mark Homola
Oct 08,2023I ordered a pallet jack and it got screwed up with shipping...there customer hold music makes a person very depressed.... nobody seems to know what's going on but at the end of the month I got my pallet jack
Mike Turturici
Oct 07,2023Record players
Unhappy Customer
Oct 07,2023I place an order on line for some machinery, but then found it was not going to fit our needs, so asked for a cancellation literally 10 minutes later, to which I was informed they would cancel, but I would not get my refund for 30 days! I have to carry this purchase and pay interest on it for 30 days!!!! They could not just reverse the charge!
Jm
Oct 07,2023Product was fine. Company plays games with their discounts and Flash Sales. The only time there was no promo code was when I made my purchase. I'll pass on chasing all that in the future. Too many other options out there for tools etc.
Nilesh Patel
Oct 06,2023All good good product
Michael Wentz
Oct 12,2023This is a wonderful site, had a huge selection of the devices I was interested in buying. Selecting and purchasing the item was a breeze too, plus the item was picked up and shipped in a timely manner. I will do business again with this company and recommend it to my friends. Go Toolots sales guy!!, I don't have your name I just see the icon, but that's alright.