Total Landlord Insurance

4.5 (875 Reviews)

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Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.

Reviews 875

4.5

Out of 5.0

Mr Thomas

Jun 28,2023

Efficient customer service

Christopher Henry

Jun 27,2023

Great priced cover on my landlords & Holiday lettings insurance requirements

Fal1309

Jun 20,2023

The advisor listened to my requirements and got al of it included. Reasonable price too.

Pambos Lambrou

Jun 14,2023

Great service to a new customer, Becky Lloyd responded immediately to all enquiries and provided a tailored insurance package meeting our expectations in full. Thank you Becky!

Jutta

Jun 14,2023

There seemed to be a technical failure processing a few of the questions while obtaining my quote. The chat line lady Kayleigh Miller responded quickly and effectively to my query. All sorted out promptly,yhank you

JC

Jun 13,2023

Positive comment- took time to give me the best quote. Hence the rating. Negative - I have been a client for more years than I can remember, with a number of policies. In the last month, it is very difficult and frustrating to speak to anyone. Every time I have to leave a message with a request for a call back. This doesn’t always happen. When it does, it’s not always convenient. Eg in a meeting, driving when I don’t have my files with me. One could always get through and speak to an advisor. Why the change? It’s been so irritating I’m seriously thinking about as a landlord transferring to another insurance company. JC Dorset.

Ms Miller

Jun 07,2023

I've given 5 stars for the process of organising and purchasing insurance as I haven't got any experience of actually claiming on this policy. I spoke to someone on the phone who took me through the purchase according to my needs. I prefer to speak to a real person and I felt he gave excellent customer service. I was then able to purchase the policy with the click of a button on a link when I actually needed it.

Mr Stephen Brown

Jun 07,2023

I had a period of uninsured liability due to a lapsed policy (17 days) when I went to renew the operative wanted to backdate the policy by 17 days, in effect trying to get me to pay for cover I never had. Apparently this would avoid a gap in cover - bo!!ocks. I insisted I get cover starting from when I paid the premium - painful but got there in the end. It leaves a bitter taste though!!

ruby lescott

Jun 06,2023

very straightforward and easy to do.

Massimo Pia

May 31,2023

Olivia provided my quote quickly, online payment was effortless and registration to access documents was straightforward

customer

May 18,2023

Excellent quote and helpful agent many thanks

Mr Trevor Kent

May 17,2023

Very helpful and easy to work with

Joe Rosen

May 12,2023

Since my review and escalation to the complaint department, nothing has happened. I remind you that this claim has been outstanding for more than 4 month. I suggest anybody who wishes to get insurance, look at their payout reviews and rating. Service is always good when you're getting a quote. Don't be fooled

Luke

May 10,2023

I’m a new customer to Total Landlord but the experience so far has been positive. The insurance cost quoted was competitive and the process was quick and easy.

Fiona Macintyre

May 08,2023

Very simple and straightforward and reasonable price

Christine

May 05,2023

Very helpful, fast and efficient

Mrs Sarah Gearing

May 04,2023

Thank you to Stacey. So friendly, understanding, efficient and helpful after having a stressful week trying to insure my new flat with other companies. 5 stars for Stacey!