Total Landlord Insurance

4.5 (875 Reviews)

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Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.

Reviews 875

4.5

Out of 5.0

customer

Feb 27,2023

Excellent. Fast delivery. Great service. Thank you,I am very happy with the service

Kev

Feb 26,2023

Excellent service!

Oxana G

Feb 13,2023

All 5* reviews are about buying the insurance from TL. If I had to review their customer service, I d give 4* . However, based on my experience of submitting a claim its 1*. Not only they reject your claim but also cancel your policy which leaves you with very limited options to find an alternative. TL cover looks all inclusive but I doubt they ever accept any claim. My fellow landlord has just had his 'loss of rent' rejected which was part of the policy. I have no choice but complain and challenge the cancellation. Customer Service 4* Value for money 0*

customer

Feb 11,2023

One of the main reason for 5 Stars are As an elderly person I was able to speak to person not a computer and Kayleigh answered all my questions and dealt with them with speed and with a helpful manner.

customer

Feb 03,2023

I was pleasantly surprised to receive a really good quote. No other company came close.

Kim / London

Feb 03,2023

Excellent service. My queries were answered immediately and respectfully. The whole process was faultless and speedily handled by Andrew via email and phone. Outstanding!

Sirs

Feb 02,2023

very good, helpful so far good experience with the company.

GHASSAN SARAF

Jan 19,2023

Called total landlord to insure my property and found them very helpful and competitive

customer

Jan 18,2023

Great experience, simple and cost effective

Mike Pike

Jan 18,2023

Must say the staff were very helpful and easy to deal with and the costs cheaper than my last providers.

Madhukant

Jan 11,2023

excellent customer service

Lisa

Jan 11,2023

I liked that Totallandlords got back to me. I also felt that the agent Kayleigh fully understood what I was after and handled everything quickly in a very professional and friendly manner. Since I had mentioned that my phone only works on WhatsApp I would have preferred a follow up email rather than her leaving a voice message that wouldn’t get through to me. Our entire conversation was via email why not to notify me about changes… My dislikes: reading through the document I saw a typo but chose to have a think about what to do. I decided to ignore it it as I didn’t want to risk delays. Then I was faced with an expired link as I am only allowed to click on a link once. This is the most annoying mechanism I’ve ever come across as I’m used to checking my emails on my phone to revisit tasks once I’m at home. Expiry after 24 hours would be acceptable. The support service did deal with my enquiry about the link but didn’t fix the issue. I had to contact them twice. I would give more stars if there wasn’t this link restriction.

customer

Jan 07,2023

Helpful staff

Nahimot Sonaike

Jan 05,2023

Satisfactory conduct by the staff. Good business etiquette.

Mr Allah Ditta

Jan 03,2023

I was dealt with by Andrew. He was very polite,courteous and professional . He provided me with a good quotation and I took my landlord insurance with them. Thank you very much Andrew and Total Landlord insurance. A.Ditta

customer

Dec 29,2022

Requesting insurance cover for Landlord's rented property was highly intuitive, very straightforward & successful! The online forms were excellent with only one minor, temporary glitch. All the relevant documents were available within minutes. Trying to get a quote and purchase a policy with a competitor was tedious, time-consuming and failed. I'll stick with Total Landlord Insurance!