Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Really good customer service- friendly and clear
I will like to say thank you to Stacey for taking that time out to explain the renewal of my Landlord Insurance. She was extremely professional with her approach and made me feel comfortable even thou my new policy payments had increase. It was a pleasure knowing and feeling that at the end of telephone call I knew what I was getting regarding my insurance cover.
Very easy to set up new cover
Insurance is usually horrendously complicated, bureaucratic and nitpicking. Hamilton Fraser manage to make it more simple, straightforward and, most importantly, comprehensible to landlords who are also normal people.
Great service and quick and easy to deal with
Time efficient, courteous, understanding and delivered what I expected with great speed and hassle free.
Efficient service thanks
A return call and pleasant conversation leading to my being able to re-insure a tenanted property in different names was handled with professionalism and in a simple manner. Thank you.
Email can’t receive at all I have not received my documents yet but received emails to rate how good service provided. Took nearly 10 days after quotation was provided. Ring and left massage no recalled. After trying no joy send emails then call back. Very poor service.
Only let down was online system not working to contact, but phones answered quickly
Great choice of policies, very competitive rates and easy finance options. Added to superb customer service, I wish I had been an NRLA member before and heard of them previously. Often the phone went to a 'leave your number' voicemail - they follow up with a call and get things progressed with ease
Friendly and helpful operatives made this a good experience, I am reviewing all my insurances with a mind to transfer them over.
Very helpful once reached but difficult to get through. Did phone back within 24hours
Very easy to deal with and a very competitive quote I feel. Nice to talk to a helpful human rather than do it online.
A very professional set of staff, explain the policy with exclusion to ensure it meets our needs. the price is also very competitive.
Excellent service, good price, we would definitely recommend giving them a try.
How refreshing to meet such efficiency, calmness and professionalism right from the start. Within half an hour of idly filling in their web page to obtain figures, I was phoned and given a proper quote with no pressure. I was advised correctly about not starting straight away so these details were saved for me. Then on the dot as promised I was phoned back the following week and helped to complete it, with total patience for my millions of questions. Just clean and calm advice. Deserves an award from me.
Patiently talked us through all insurance options. Value and competitive premiums thank you.
Very helpful
Joseph Falcone
Oct 29,2022First time I used your insurance site I found it easy to follow in no time I got a quote that met my needs