To leave a review you need to be logged in
The team at Turmeric and Honey are your local, national and international health experts offering a comprehensive range of natural, complementary and homeopathic products.
We’re committed to providing first class service and friendly knowledgeable advice in order to bring you natural health and happiness.
We offer phone and email consultations for our customers to and we’re always happy to answer any questions they may have. We pride ourselves on stocking only the very best quality and hard to find products.
We hope you enjoy shopping with us!
Reviews 186
Michael Briody
Mar 08,2024Nina provides the tools to address the root cause of the problem. With the right tools the body can then heal itself. Day by day I am making progress. Thank you Nina. Mike Briody.
Julia
Feb 21,2024I had an issue with the website so called customer service who took my order on the phone. My order arrived the next day. Excellent customer service and delivery.
Tony Katz
Feb 20,2024Customer service is really helpful and despatched quickly on request.
Amye Clarke
Jan 26,2024The soup I had this morning was amazing, very delicate with well balanced herbs, and the cheese and leak sourdough bagel was also delicious! Coffee is always good… I love the staff, everyone is helpful and friendly, and the shop is always well stocked with healthy options and eco friendly alternatives. This is a great place to come to!
J. Leon-Maurice
Jan 17,2024Received my order the very next day! I’d already run out so this was great service and I’ll be back!
AM A
Jan 14,2024Edited to say: Refund received within 24 hours of leaving this negative review. Shame it took that really. I wouldn’t use this company again personally Product not sent and chasing refund weeks later! I wish I had checked these reviews before ordering from this company. I ordered omega 3 and super b12 on the 30th of December 2023. I was notified on the 3rd of Jan that the super b12 was not in stock (it didn’t say this on the website and they are still advertising the product on Google shop) I was asked if I would like to be sent it when it came in. I asked when it was expected and they said the 8th of Feb. I declined and asked for a refund so I can buy elsewhere. It is now the 14th of January. I have chased them 4 times. I received a reply the first time saying it would be done within a few days. Bad communication. They still have my money. I would not recommend. I will be reporting this to my credit card provider to get a refund from them.
Richard Park
Dec 14,2023Unable to contact company regarding my order. Phone calls go straight to answer phone and are not returned within stated 24 hours. The web chat option results in it being disconnected on send of first message. Currently awaiting a response to their order confirmation email. Note that payment was immediately taken when order placed.
s h
Dec 07,2023From 3 products orderd I have only recived 1-the cheapest. When I chased they said they were too busy in the warehouse. I will use the chargeback on my credit card if I will not recive the product within 1 further week. Will for sure never order from them anymore.
Yvonne Dow
Dec 05,2023I made a large order with Turmeric and Honey on 11 November 2023. This on recommendation of our naturopath. It is 5 December today, and after various emails, and excuses about "Turmeric and Honey being closed" and the courier is "repacking the order"(?), I am still waiting for the 8 or so products to be delivered to my son in the UK. There is absolutely no excuse for poor follow up, and extremely late delivery, especially on medicines which have a SHELF LIFE. Enough of the unprofessional excuses Turmeric and Honey - pick up your game, and improve delivery to your clients, who are TRYING to support you. YVONNE DOW Order NO:1539
Miguel
Oct 21,2023Hi, On 3 March 2023, I sent a message through your online form reporting products made of shark cartilage and shark liver oil, which have been proven to be unsafe for human consumption. I also sent over half a dozen peer-reviewed studies that alerted to the high risk and inefficiency of those supplements, claiming ‘the consumption of shark products may pose a human risk for BMAA (‘a candidate environmental risk factor for neurodegenerative diseases such as amyotrophic lateral sclerosis (ALS) and Parkinson-dementia complex’) exposures.’ Still awaiting a reply.
Rosie
Oct 08,2023Edit - the company did get in contact me, gave me a full refund and sent me a free gift. So they are a legitimate company who just had a bad period. It’s not great- but they genuinely went above and beyond to make it right. Original review: I think this company might be a scam? I ordered something. Got an email 3 weeks ago that it is not in stock. I’ve been emailing and messaging since (both responding to there email and through there online contact form) and I’ve got no response. They have my money and apparently won’t give it back or even talk to me regardless that they can’t fulfil the order or let me know when it will be in stock. Or even talk to me at all!
Reha Rajput
Sep 30,2023I ordered some items couple of weeks ago , they dispatched my items next day and i received them in UAE after 4 days. Now I ordered again but it’s been 5 days no items have been dispatched yet. I paid £230 for my order and thought would get my order in 4 days as per my previous experience but now it’s a weekend and nothing dispatched , so if they are kind enough to send me on Monday I will receive on Thursday. I was not supposed to miss my dose but due to their bad service I will miss it for many days. Very bad experience .
Ni
Sep 23,2023We ordered an item for delivery abroad and the website states that there is no tax/import charge under 140euro - however turmeric and honey not only charged us delivery costs, this also meant the item could not actually be delivered. In order to receive it we had to send multiple emails and phone call to the delivery company and import office and fill in forms and drive to pick it up from the delivery centre. Also had to pay a second charge in the country to actually receive the item. The entire delivery cost more than the product which was needed for our child's health - nearly £70 for delivery. Absurd. They have told us it was delivered (it was not and we have the paperwork to show this) and since our latest enquiry (after countless emails) they have just stopped replying now that it has become clear they are in fact liable for the charge and illegally charged us. Useless service, useless responses, rude and unhelpful. I would not recommend them as I believe they are acting in contravention of trading standards. The whole experience has been really bad, and has taken over 6 weeks with no resolution.
Anna-maria
Sep 21,2023Great experience cannot fault it, received my order today, fast delivery beautifully packaged. Overall a very Happy customer, will be ordering my homeopathic needs here in future. Thank you deeply appreciated. Also informed friends & family about Turmeric and honey company. Everyone ready for ordering.
customer
Sep 15,2023Poor service. They sell out of stock products and then fail to inform the customer, whilst they leave you waiting days for the order. Also no automatic refund despite item being out of stock.
beauty-1
Sep 08,2023I placed an order on 23.08.2023. They said part of my order was out of stock after I had paid for it, so the order was cancelled. On 30.08.2023 they emailed me stating that I would be be refunded. That was 8 days ago. After two emails and several unanswered phone calls later there is still no refund. A very unprofessional and untrustworthy company. I will never place an order from them again.
Customer
Aug 31,2023Please note the company cannot deliver to an address different to the sender. I quote their recent email: “If you want to send a parcel as a gift you should order it for your address in the UK and then make arrangements with DHL on sending it privately as a gift. This is a service we do not offer” I'm only giving one star because the goods eventually got to the recipient. The company deserves no stars! I ordered for items to be delivered to my daughter for my granddaughter, whilst they were on holiday in the EU. I was charged £30 for delivery and was notified the item was dispatched. However, it was not delivered. Many emails and a week after the expected delivery, my daughter had to pay a £30 charge in order to collect it. The actual order was less than £70. Once the company had taken the money, they didn't seem to care less whether the item arrived. The initial response on Trustpilot gives the impression they might actually want to help, but they have all the details already and are still not being helpful. Such a stressful experience! Looking at the second reply from T and H, they are still not listening. They were supposed to deliver for a £30 charge. A week after the due delivery date, my daughter had to collect because she had no more time to wait for the delivery. She then had to pay andn extra £30 Euros. This is not acceptable but T and H don't care. Check the other reviews on customer service! In response to latest reply- the recipient had to collect from the terminal and pay the fee because she was desperate! There should not have been any customs charge as the value of the goods was lower than €140. I have sent the proof to Turmeric and Honey and they have not responded! It seems 50% of customers are as disappointed as I am.
Rachel
Aug 15,2023I won't be ordering from this company again. I placed an order which I was told a few days later was out of stock. I left it awhile and heard nothing so I emailed to cancel my order. I received a reply the next confirming this. I happened to be checking my bank account 12 days later and noticed that I hadn't received the refund. After another email customer services confirmed that they approved the refund today. So my question would be wouldn't you refund the money if I hadn't of chased this? I've just finished chemo so my memory isn't the best. Who else is this happening to I wonder!
Jess
Aug 11,2023Great experience with the handful of orders I've made. Delivered within 2 days. Got brands that are hard to find or mainly US based which is why I use them. Thanks!
Doughty Street 1, WC1N 2PH, London, GB
http://www.turmericandhoney.co.uk
Sheelagh Hoyland, Orchard Cl
Mar 12,2024The speed and efficiency of the order coming. Thank you!