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Turmeric and Honey

Hosted by David Simmons

2.5 (186 Reviews)

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The team at Turmeric and Honey are your local, national and international health experts offering a comprehensive range of natural, complementary and homeopathic products.

We’re committed to providing first class service and friendly knowledgeable advice in order to bring you natural health and happiness.

We offer phone and email consultations for our customers to and we’re always happy to answer any questions they may have. We pride ourselves on stocking only the very best quality and hard to find products.

We hope you enjoy shopping with us!

Reviews 186

2.5

Out of 5.0

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Sally D
Aug 11,2023

Terrible customer service and communication, would not recommend. I placed an order at the beginning of June. 2 days after taking payment for my order they sent me an email to say one of the products was out of stock. I decided to wait for them to send it (thinking it would be a couple of weeks) even though they had already taken my money and not indicated anywhere on the website that the product was out of of stock. 1 month later I heard nothing from them so emailed them. They responded to say they’d check with the warehouse and get back to me asap. Heard nothing from them. Another month later I emailed to cancel the order as I’d still not heard anything and I was going on holiday that morning. They responded by saying it had been sent that day and gave me a tracking number. They didn’t send any dispatch notifications until I asked for it. Upon entering the tracking number it had already been delivered to my house the same day (where no one is because we are on holiday for two weeks). Supplements sitting outside in all weather for two weeks so not fit for use. They told me to return the item when I get home and for me to pay for the return postage! They also repeatedly ignored my requests to speak to them on the telephone. Laughably, their response is 'your personal circumstance is not something we can control'. So, I am supposed to be mindful when I'm ordering from them as to where I am to be going in 2 months time when they decide to deliver my order in August that I placed in June?! Update to their response: I can confirm I did not receive an 'awaiting dispatch notification' as they state. The first I heard about the product being sent was their reply to my email requesting to refund the order as I'd still not heard anything from them. Only then did they send an email with a tracking number, which was too late to do anything about diverting the parcel. Please don't trust this company, they don't take responsibility for anything.

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Pauline Kavanagh
Jul 29,2023

Received an order which was of very poor quality and unusable. Despite being promised a full refund I am still waiting some 2 months later having sent numerous emails to get an update with only one response from original follow up Order Reference: 73021 (WEB73021)

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Flamenco Fan
Jul 28,2023

I am a returning customer and bought an item from Turmeric and Honey that was hard to find elsewhere and found their service and delivery excellent, and I shall order from them again

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Marilyn Angel
Jul 27,2023

Originally the wrong item was sent but the company dealt with it promptly and easily and the correct item was sent out

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foteini
Jul 26,2023

Really bad experience with this website. I had no communication what so ever after the order. I even started worrying it was a scam website. I had to contact them to find out that the parcel was being returned back to them, because they were claiming they tried to deliver it (?) and I was not in! They then claimed that they would resend it, only to hear nothing once more. Again, I contacted them myself, only to learn that they could not resend it after all (?), even though they were the ones that suggested that. I will not be ordering from them again. I will update this about how the refund goes. Edit to respond to their answer: They did not send me an email with photo evidence (I checked my spam folder as well. Given Evri's past I am quite doubtful of whether they even attempted a delivery. I received other parcels during that period from other companies just fine, so...). Also, what I can see from the company's response is that they did not take into consideration that I was never contacted by Evri on when they would be delivering the parcel. Not once. I never had that with delivery companies. Even ones that are not that great. I had to contact Turmeric and Honey myself. I gave this exact feedback to Turmeric and Honey themselves, just so they take it into account for future clients, as they were adamant they will continue to use Evri in the future (is it that cheap? I don't get it). I was hoping they can work with Evri to improve their service (one can hope, can they not?), but given their answer here I can see Turmeric and Honey that is not happening any time soon. So, I would personally not order from them again.

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Pam
Jul 25,2023

Items received within a few days of delivery.

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Ste
Jul 24,2023

Avoid!!! They pretend to have stock available on website, they take your money and then email saying stock unavailable. This has happened multiple times. Trying to get a refund as we speak. Update: thanks for the refund. I’ll bump up to a 3 stars. My products have arrived in past. Will use again but will check beforehand before buying. Auto stock adjustment system should be put in place. Thank you

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Anna
Jul 24,2023

Excellent. Fast service. Often stock products that are difficult to find in UK.

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Douglas
Jul 22,2023

I was a little worried after reading reviews on Trustpilot after laying my order, need not have bothered all arrived safely four days after laying order.

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Michael Briody
Jul 22,2023

Great advice about health ranging from natural remedies, supplements and homeopathy. All with no side effects. Much better than going to a doctor.

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Anna Maria
Jul 22,2023

Most products are always available at a great price! Delivery is always quick. The company goes the extra mile. They are wonderful and helpful with expertise communication. Extremely trustworthy company. Thank you!

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Chris Hupp
Jul 21,2023

I was surprised at the poor level of service offered by Turmeric and Honey. Although we have ordered from them before, my experience this time around means that my household won't be using them again. My order was delayed without reason (though part of the order was sent separately) with no updates and poor communication. I asked to cancel my order and receive a refund for remaining items. They cancelled my order but did not issue a refund, and now I have to chase them up for this, on top of the numerous messages I've already sent. It is not worth the headache and won't be going through this again with this particular company. Order at your own risk.

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ZoeC
Jul 21,2023

I ordered two products (heel lymphomyosot and heel chelidonium) but was only sent one with no explanation. I have ordered from T&H a lot and love the product range but this was disappointing especially as I tried calling and emailing for me information.

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Ella Newell
Jul 13,2023

Placed an order with them last week - they have taken my money, but I haven’t received my item. I’ve sent emails asking for updates and refunds and have heard nothing.

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Nadia
Jul 07,2023

Stole my money and sent me the wrong item they don't pick up the phone when they know they owe money beware do not ever order from this company

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Lottie
Jul 07,2023

I ordered cytoplan methyl factors and it was quick and easy to do. I received my order with no issues. I will be re-ordering, thank you.

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Manisha
Jun 11,2023

I haven’t received my order nor has anyone contacted me about my order after phone calls and emails. They have taken £86.49 of my money on 26th May and still no products at all. Order number 72872- I would like a full refund or at least a phone call please with details of a delivery date. Thank you Edit: I have now received my order with thanks after I made this review. Please look after your customers as this has now made me wary of your company. I am not sure I would order again from here if the calls are not picked up promptly.

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Mark W
Jun 09,2023

Extremely bad delivery service wouldn’t recommend

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Sarah Barrett
May 24,2023

Only ordered 2 days ago, contacted to see when delivery expected and heard from customer service straight away with a tracking number.

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steven butterworth
May 19,2023

Excellent product. I have been struggling with a chronic cough and Duodenitis for 8 weeks. The medication that was prescribed by the medical team had no effect. Got pessimistic about getting better. The product has improved me gut health by 50% and I have only been taking it for 1.5 days. The advice is that it will clear in 12 days. Amazing results.

08009506002 [email protected]

Doughty Street 1, WC1N 2PH, London, GB

http://www.turmericandhoney.co.uk

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