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Reviews 111
Donatienne de Chazal
Jun 29,2021I totally appreciate the benefit of this pillow, my mother would have no else. But it is really too heavy for me
Pat & Dave Munday
Jun 20,2021Having tried a mattress, from a competitor, & had to return it, we are delighted to say that our new UNA mattress has proved to be everything that we hoped for. No more uncomfortable, restless, sleepless nights & no more unpleasant chemical smells ! Apart from the excellent product, we were highly impressed by the service we received at the pre-order & order stages. Special mention is due to Naomi, who answered all our queries fully & promptly & even provided us with a sample of the material used to check it for odours.
Infinitynine
Jun 17,2021Una are a great company and offer an amazing customer service experience. Nicole was the rep that helped me for my order of the Una Mattress™ Organic Mattress Delux.....and she always got back to me in good time with delivery dates, sorting the odd niggle out for me and even sent me back a small refund due to missing out on a Bank Holiday sale only a few days later, which they were no obligated to do. The latex double mattress itself is also amazing....such a good idea being able to swap out layers to get the desired comfort level. Its also good if your partner prefers a different setting as well, as it be specific to each side. I am still within the 100 return window, but I cant see me wanting to return the mattress as it is right for me personally. I would recommend the using the company, you do feel like you are being cared for and I have high confidence they would sort out any issues if I had them in the future. Thanks again :).
Mrs. H
Jun 15,2021The Una pillow is really nice. I was having a lot of neck pain. Once I switched to the Uni pillow the neck pain has gone. The pillow itself is really chunky and heavy but it is also wonderful.
Caroline Mcleod
Jun 14,2021Love love my pillow
Santiago
Jun 03,2021I am very happy with the pillow. It arrived very quickly and very well protected. After trying it for a few weeks, I am totally in love with it as it is very comfortable and it is very convenient that one can personalise its height bit. I've had a neck pain for a while and bought this one to see if it improved by changing pillows. I must say that it hasn't but again, it is probably due to other factors. It has a slight smell of the material inside but it is bearable. I would totally recommend it.
Kevin Hubbard
May 18,2021Brilliant mattresses, firm yet forgiving, much more comfortable than so-called memory foams or contour-hugging mattresses, and they just FEEL great ... they have that X factor that makes you really enjoy lying on them. It's a bit like the security of lying on mother earth, but instead you are in bed. They have literally changed our lives ... no back ache, better sleep, more secure and comfortable. GREAT!
Kayleigh Carslake
May 05,2021A fantastic mattress. We ordered the Una Junior mattress for my toddler which will last him until his teen years! We are so impressed with the quality, it has also improved the length of his sleep. He sleeps longer and falls asleep quicker. The mattress was simple to set up- unroll and zip. The cover for the mattress is super soft and looks and feels high quality. We are so pleased we changed our son's mattress and could not recommend enough!
Itellthetruth
May 04,2021Una tell customers its Delux mattress is 24cm deep but it is NOT; this is a lie. I contacted them 5 weeks ago and asked where 4th layer was because I was supposed to have received a mattress with 4 layers as described on their website: "Extra Luxurious Organic Mattress" with "4 organic foam layers". They wrote back to say there wasn't one. Apparently it is only this thick if you order a super king sized version which comes with an extra topper and 4 layers. However, there is a video on the website and a diagram that clearly shows the mattress I bought has 4 layers. There is no note to say that only the superking size mattress has 4 layers. I questioned this and said their website was misleading customers. I gave them 5 weeks to correct it because they are now fully aware they are lying to customers. 5 weeks on they are still lying to customers. I am sending the mattress back because I do not support dishonest companies. Apart from the review exposing a dishonest company I would like to say that the mattress is not that comfortable and certainly not worth the premium price. There is also a big problem in that the 3 layers do not stay on top of each other when you move the mattress or simply move on the mattress. So the mattress ends up with wonky sides and is not supportive at the very edge because of this. Update: I am now replying to Una's reply. Firstly, you must remove my name from this review since that is a COMPLETE BREACH OF GDPR. Seriously? Do you not even know the rules? REMOVE IT IMMEDIATELY!!! Secondly, your answer is not what you told me in writing and is not inline with my experience. You told me (and I quote!) In the single deluxe mattress you get a soft layer, a medium layer and a firm layer all approx. 7.5 cm deep. In the larger double Deluxe mattress the soft layer is only 5 cm deep because you get a soft pillow top layer to go on top which is 2.5 cm deep to combine the halves. You already ACCEPTED that you had miss-sold the mattress to me previously and your previous reply is not exactly what you have tried to pretend below is it? So I see you are still trying to cover up your lies and now you have completely broken GDPR. That alone carries with it a fine of either 20 million Euros or up to 4% of your turnover. So please, do the right thing and amend your website so that it tells the truth and delete your reply so you are complicit with GDPR 2nd Update: Your mattresses are NOT the same thickness since you supply 3 layers for a single and then 4 layers for king/superking size mattresses. The 4 layers consist of the SAME 3 layers in the single PLUS an extra 2.5cm topper. Therefore it is IMPOSSIBLE for the single mattress to be the same thickness as your king/superking mattresses so please stop claiming this. It is also rather concerning when a customer has a better product knowledge than a member of staff....
KC
Apr 15,2021After suffering from crippling lower back issues with our previous expensive mattress, I researched alternatives for a long time before choosing Una. We could not be happier with it. It has completely transformed how well we both sleep and I no longer have back ache when I wake up. It's so supportive and incredibly comfortable. Having an organic, natural mattress was so important to us and we have that peace of mind that we aren't breathing in toxins while we sleep too. The service was excellent and I highly recommend Una. Please don't stop making your wonderful mattresses because we only want to use yours from now on! Thank you so much!
incredibusy Ali Clifford
Mar 23,2021I LOVE the pillow - I'm either incredibly tired at the mo, or it's helping me massively to 'sleep through the night' - it's a revelation, a solid, heavy pillow which I would suggest everyone tries - love it. Ali x
Tanya Lake
Mar 12,2021I tested the Una Latex Pillow. It is difficult for me to find the right pillow as I prefer my pillow to be super thin. The Una Latex Pillow is perfect for me because it has two pads inside. I removed the thicker pad and used that as a back cushion on my chaise sofa. The thinner pad is the one I use to sleep on. I took to it straight away and love it. I feel good knowing that it is 100% organic. My partner is sleeping with both pads inside his pillow and he highly recommends it. We are both very happy and are getting a great nights sleep. Thanks Una!
Mrs Shulah Postings
Feb 16,2021The Mattress is great .. takes a while to get use to it at first but after about two weeks was great all my lower back pain has gone. We ordered t pillows too but couldn’t get on with them after trying many different combinations it was either too high or two low and floppy. The customer service needs to improve had to constantly chase for updates on t status of my order but t returns procedure was hassle free. Overall great products but a needs to improve on customer service.
Leen Petre
Feb 08,2021The mattress feels very comfortable, but the size is about 2/3cm wider than described which means that it does not look nice on the bed (it sticks over the edge). The mattras cover is also very flexible and that does not help the above problem.
Viviene
Jan 31,2021We had been looking for a mattress for about a year, but after much research I stumbled across Una. I have waited a year to see if the comfortable bliss we found when sleeping on their mattress would subside and all I can say is it has been the best money we've ever spent. So much so I bought their pillow for my husband who now sleeps like a log. Furthermore their mattresses are environmentally friendly which is a massive plus for us. Buy with absolute confidence.
KtH
Oct 16,2020Without doubt the best thing I have purchased in decades. This is money well spent. The mattress is so comfortable, and it feels just as heavenly to know it is made from such amazing materials. Amazing team at UNA too. Thank you so much; I love it and so does my sleep x
Gavin Jennings
Oct 07,2020I recently purchased a double mattress from Una Organic, and I am amazed by it! I am a CHEK Practitioner and sleep is something we evaluate with all our clients, I will be recommending Una Organic to as many people who will listen. If you are unsure of which mattress to buy- I 100% can stand behind this one. ENJOY.
Janet Southwood
Sep 20,2020We had decided to replace our sprung mattress, we wanted something different. Reviewed all types on the Web we liked the idea of being able to alter the latex layers to suit our needs and chose the Una Elite and we haven't looked back.Excellent service and product
sharon roberts
Sep 20,2020Great customer service. Ordered the basic adult single mattress for my 10 year old daughter who is absolutely delighted with how comfortable yet supportive her bed is now. And I am over the moon there are no awful chemicals / fumes surrounding her for 10 hours at least every night, and that this mattress is good for our planet. Thanks so much.
Alex J
Jul 11,2021Excellent. I am a petite (light and small) woman who likes a hard mattress and I found the recommended order of firmest on top graduating to softest on bottom perfect. Quite heavy to lift and therefore change order on my own but works. Also the cover is not washable - mine shrank in a cold wash after getting mouldy (before the bed base was built it sat on a damp floor for several weeks) and I had to buy another one. Comfort is now ace! Delivery also superb as Una was happy to hold it until I'd moved into my new flat.