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Reviews 174
Dev Perdue
Mar 04,2025I had a fantastic customer service experience with Sana. I had just recently purchased an eSIM for my Samsung Galaxy S22 Ultra and was having issues connecting to a network. Sana worked tirelessly with me to get the issue sorted. Now my eSIM is working as it should and I have a US Mobile number while being abroad.
Jacob Peeler
Mar 04,2025Sana Mansoor was an absolute pleasure to chat with. Transfered everything i needed to my account and did it quickly while being so friendly. Great experience.
Tim
Mar 04,2025Zeeshan Shafiq was very helpful!
Zero Ducks
Mar 04,2025Sana made my whole entire experience a wonder to behold. She helped with all of my questions and fixed all of my problems in rapid succession! She's a keeper for sure!
antymoreno
Mar 04,2025Hamna was amazing, quick, and really kind!
Tarun Batra
Mar 04,2025Zeeshan Siddique was very helpful and walked me through the setup. Very knowledgeable and patient
Lew
Mar 04,2025Adnan assisted me with getting my phone number transferred from my previous carrier. Clear directions. Web links worked perfectly. Top notch customer service.
Gabriel Paige
Mar 04,2025Areesha Nayer was a wonderful help for me today. My mobile network wasn't working and unfortunately my job requires me to be able to communicate with a specific app that requires internet. Unfortunately not having that access isn't very productive. She managed to help walk me through the process, was very polite through and through, and patient all throughout the process. Thank you again, and if you ever work with her, she will most likely help you out and thank you US Mobile for having people here 24/7 to help us out!
Wolkenwolf
Mar 04,2025Areesha Nayer solved all my issues. They helped me set up a new line, fixed my wifi calling and troubleshot the confusing messages I got when switching my main account to a different network. Big fan of the customer service.
Edward Cheatham
Mar 04,2025I had help from Syed Ahmad Abdul Rahman. Very helpful and very prompt
Emily
Mar 04,2025Simra Shabbir was SO helpful! I have a unique situation, so setting up my phone plan with US Mobile was a bit complicated, but Simra made a frustrating situation so much better with her patient attitude and helpfulness. I got disconnected from our chat multiple times during my unexpectedly lengthy set up process, and each time I was able to reconnect with her and she jumped back in to solve the issue. I probably would have given up and switched to another provider without Simra's assistance. Overall: 10/10 customer service, and I'm enjoying the phone service now as well.
Pleschette Barton
Mar 03,2025The customer service was great. Friendly, timely and answered all of my questions.
Tino
Mar 03,2025Zeeshan Shafiq The customer service rep deserves a raise, went above and beyond to help me with my account! Thank you US MOBILE for having the best customer service and the best mobile service ever!
Kashif Aslam
Mar 03,2025Excellent support,
Melinda
Mar 03,2025Hamna was friendly and efficient in helping me switch my line to their service. Thankful for their help!
Ben
Mar 03,2025I had an esim issue while porting, Chat customer service was very helpful getting me set up and with my billing problem i caused.
BR
Mar 03,2025Was working with Abeer to get my number ported. He was very helpful in getting this done. After porting we ran in to some issues and he was there for me until we got it resolved. His responses were quick and helpful. Highly rated!
EJ Kifer
Mar 03,2025Replaced my old phone with a new one and had some trouble transfering from a physical sim card to an eSim. Reached out to USMobile for assistance and Haseeb was able to solve my technical difficulties right away! I usually hate having to reach out through the chat services on websites, but USMobile never disappoints
Chris
Mar 03,2025I had some help from agent Abeer. What an incredibly easy experience. The information given went beyond anything I could have found with hours of research. Friendly and patient. Abeer is a gem! What a great carrier too!
295 Madison Ave 15th floor, 10017, New York, US
https://www.usmobile.com
Kimberly Henderson
Mar 04,2025My son found US Mobile and it's an incredible deal and service for our family! Both of my boys have new phones so it was seamless to get them set up and rolling. My husband and I were using another mobile/internet copy and I just made the switch with an outdated Samsung S10. I ported in the number and was able to make calls quickly. However, I was unable to send a picture through text and noticed I was receiving type but a lot of other messages would not download or open. Then my mobile data also stopped working. Luckily Zeeshan Shafiq answered the chat tonight and troubleshooted my phone issues. He was not deterred but tenacious until he found the app that would force access point names, repeatedly trying different methods until we got it to work. I can't emphasize enough how patient, kind, sincere and helpful he was. I hope your company recognizes your value Zeeshan. :)