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Reviews 174
Robert Schumaker
Feb 20,2025I didn’t even know where to begin, but I just had the most wonderful experience during an incredibly stressful time while trying to get my US Mobile service back up and running. I cannot express enough gratitude for the outstanding support I received from one of your customer service representatives, Sahar. From the very first moment, I never felt alone. Not a single question was left unanswered, and not a single step was left untaken. Sahar thoroughly examined the issue I was facing and worked with me, step by step, until it was fully resolved. For over two hours, we navigated countless obstacles together—things wouldn’t work, but we kept trying and found a way forward. At the start of this process, I was overwhelmed and even had a panic attack. But as soon as Sahar came online, my anxiety began to ease. Through every challenge, Sahar remained patient, reassuring, and incredibly hardworking. With expertise, compassion, and unwavering positivity, he made what felt impossible possible. Thanks to Sahar, my service is now working again. His dedication and persistence have made me truly grateful to be a US Mobile customer. I always tell people that US Mobile is the best-kept secret in the wireless industry—your service is unmatched, and you’re always there when I need you. I sincerely hope that this message reaches upper management because there is no better representative of your company than Sahar. He sets the bar incredibly high and would make an exceptional supervisor, guiding and training others with the same care and expertise he showed me. I even told him I would ask you to give him a raise and a well-deserved day off—so here I am, keeping my word! Beyond this incredible experience, I am deeply appreciative of what US Mobile offers. Your reasonable prices, exceptional service, and unique ability to switch carriers on demand are invaluable. With your multi-network feature, I now have the security of two carriers, which is essential in my area, where severe weather often takes down cellular networks. This capability means I can always reach emergency services or loved ones when it matters most. I know that T-Mobile and Verizon are working on satellite-to-cell service, and I would love to know how US Mobile will be involved in that. But for now, I have everything I need—thanks to you. From the bottom of my heart, thank you for being there. I will be a loyal, lifelong customer because of the incredible care and service you provide.
Esther Jakubowicz
Feb 20,2025Just want to give a shout out to Zeeshan Shafiq for his great customer service. He patiently and expertly worked through my challenges of setting up a new phone. Thank you again.
thedragyn
Feb 20,2025I am always looking for ways to be more economical financially. When I found annual plans on U.S. Mobile's website that were more cost effective than the monthly plans I decided to switch. However, when I tried to do it on my own I managed to get myself confused on the website so I used the chat feature. Abeer was very friendly, courteous, knowledgeable and helpful. He answered all my questions and helped me switch to the annual plan.
Mary
Feb 20,2025Romesha was of great help to me this evening and I’m extremely happy with the service I received, thank you!
Leni Jackson
Feb 20,2025As a result of my error I had to contact USMobile support. Areesha Nayer was incredibly helpful in resolving our issue!
filluis
Feb 20,2025Very knowledgable and patient;)
PC
Feb 20,2025Concierge Abbas was fantastic with guiding me through the process of activating my new phone and number transfer. With my lack of knowledge at doing this he patiently and professionally guided me through the timely process. He truly worked hard and diligently to earn a 5 star rating for his service!
Ryan Daniels
Feb 20,2025I've been using USMobile for almost a year. Overall enjoying the experience. I just used chat to upgrade to the new unlimited premium plan and Hamna was great. Super knowledgable. Courteous. Handled my questions and the upgrade easily and efficiently. Thanks Hamna and USMobile!
Patrick
Feb 20,2025Hamna helped me and did a wonderful job. All of my concerns were addressed in a professional and courteous manner. Hamna was very knowledgeable and communicated information is an easily understandable manner. Thank you Hamna!!
HA
Feb 19,2025The attach image feature did not work on android chat, so the agent helped me anyway
Marcus
Feb 19,2025So incredible and helpful.
Charles Herbold
Feb 19,2025Great Support, I had a problem setting up my voice mail and Zeeshan Shafiq was outstanding. He stayed with me for 30 or more until he fixed the problem.
Brock Willis
Feb 19,2025Muhammad S. was an amazing rep!!!!! He was professional, patient, kind and very helpful. He, and reps like him are the reason US Mobile is amazing! Please make a note in his employee profile that he is fantastic and should be considered for a HEFTY pay increase! Thank you US Mobile! Love yall
Richard Lee
Feb 19,2025HAMNA PULLED THROUGH ~ THROUGH AND THROUGH !!!! I was under a time deadline and SHE handled everything including ME wonderfully ~~~ i know the internet can be less than personality wise interaction ~~ But I actually felt like i know her or we were in a shop somewhere ! THANK YOU HAMNA and THANK YOU US MOBILE ~~~~~~
Maykol Calderón
Feb 19,2025The best customer service ever. Thanks Zeeshan Shafiq.
טוהר התקשורת
Feb 18,2025The service was very, very kind, efficient and fast. I didn't believe that the problem would be handled so simply and quickly, without unnecessary bureaucracy.
Xavier
Feb 18,2025I had an absolutely fantastic experience with US Mobile, thanks to Sana! From the moment we started talking, she was incredibly friendly, professional, and patient. She took the time to really listen to my concerns and made sure I fully understood all of my options. It was clear that she genuinely cared about helping me, and her knowledge made the whole process smooth and stress-free. What really stood out was her positive attitude and willingness to go the extra mile to make sure I was satisfied. She made what could have been a frustrating situation into a pleasant and easy one. Customer service like this is very rare these days, and I truly appreciate her dedication and kindness. US Mobile is lucky to have someone like Sana on their team! Thank you again, Sana. You're the best!
Nathan White
Feb 18,2025I had an issue and Zeeshan Shafiq went above and beyond and did not stop until my phone was fixed. Definitely would recommend
Fu Liu
Feb 18,2025I get access to tech support within a minute from my laptop. Everyone there has been super nice and willing to give refunds for my mistakes in picking the wrong plan. They have pooled share plan that other vendors do not have. They have ability to switch to att, verizon, tmobile when I am traveling.
295 Madison Ave 15th floor, 10017, New York, US
https://www.usmobile.com
coltvb
Feb 21,2025US Mobile has absolutely the *best* customer service. I highly recommend them because of their customer service, it makes the biggest difference.