Vanzone
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Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital.
Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Reviews 188
Stewart Tunnicliffe
May 14,2024Great experience with Vanzone. I found the van I was looking for on their website. They quickly confirmed that it was available and sorted all the required paperwork for the sale. I was contacted by John who was very professional, helpful, and easy to deal with. Van arrived on the scheduled delivery date. Process was easy and smooth. Service was that good I recommended to a friend who has since purchased a van from Vanzone.
Mark Hanbidge
May 10,2024The most helpful company, cannot recommend them enough, they were amazing, excellent price amazing customer service Thank you so much
Pivovar
May 08,2024Vanzone director, Daniel Sumpter, has acknowledged that The Sale of Goods Act 1979 states he must sell goods that are as described, fit for purpose and of satisfactory quality. Nevertheless, early and subsequent requests for Vanzone to replace or refund the Citroen Relay van we purchased from them have been refused despite ongoing engine faults that render the van undriveable. Our business purchased this brand new Citroen Relay van from Vanzone 398 days ago and it has been unusable for 312 days of that time due to related engine faults that Citroen have been unable to repair. The purchasing process with Vanzone was good - they were efficient at taking the money. Vanzone customer service have been relatively attentive but have limited power. On some occasions they liaised with Citroen on our behalf but in November 2023 when it was escalated to their director their involvement stopped. The director's stance is, "Your warranty still stands with Citroen the brand, therefore these issues will need to be rectified by the brand as we do not build the vehicles". Citroen customer care have recommended a rejection of the vehicle and require Vanzone (as the retailer) to agree to this and to approach them for support. Vanzone have not done this and we can no longer obtain any replies despite our efforts to communicate with director Daniel Sumpter and Vanzone customer service team. At the time of writing the faulty van that Vanzone sold to us has been unusable for 78% of its life since purchase and it is stranded outside a Citroen dealership. We find ourselves having to prepare litigation against Vanzone (Principality Motor Company LTD) to find a resolution and to obtain compensation. Make of that what you will.
MR CLIFTON
Apr 25,2024I would highly recommend Vanzone. From the initial talk with Lloyd about purchasing a new van. Also the admin team kept me updated etc thanks to Christina, Emily & Marie. All very professional and quick to reply to any questions. Delivery driver kept me informed on his ETA and arrived in mint condition.5 Stars
ROB
Apr 24,2024Fantastic service from start to finish. Brilliant prices too. Would definitely use again
Customer
Apr 23,2024I purchased a vw caddy cargo they kept me in informed every month until it arrived. The van came in mint condition & the delivery driver was lovely can’t fault Vanzone they been amazing with me & what a great price for a high spec van. Thanks again for everything
Ken Burnside
Apr 23,2024This was the first time using Vanzone to purchase a Van. From start to finish the process was very easy. The staff were able to assist very competently with any queries we had. Would thoroughly recommend Vanzone.
Peter Young
Apr 22,2024The vehicle, Citroen Dispatch, was the best price I could find. Also the vehicle was ply lined at no extra cost. Delivery was on time time. Very happy with the service.
chris pope
Apr 22,2024Purchased a VW Transporter in March, front start to finish they kept in contact with updates. The vehicle was delivered on time. We would highly recommend this company.
Leeds experience
Apr 14,2024Delivery date on my van was double what they quoted me, they hide behind its only a approx time when quoted but none refundable 1k deposit. Final invoice to pay 1k more than invoice sent, to cap it all off log book registered to wrong address. Never again
huw jones
Mar 27,2024Top quality service. Kept me informed at all times . Car arrived on time . Definitely recommend. Huw jones
liz doyle
Mar 05,2024Although I was initially apprehensive when I ordered my vehicle and had to wait a year for the van to arrive… I was kept fully up to speed and I am delighted with the new van. It is exactly as I ordered with no hiccups. The process was seamless… even the delivery driver was friendly and helpful.
Rugby Pest Control Ltd
Feb 27,2024Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very helpful, the admin team did what they said they would and the delivery driver was lovely. What else could you ask for! Will definitely use Vanzone again. Many thanks.
David Gibson
Feb 22,2024Great company to deal with, no problems whatsoever, very professional.
Kelly Lovell-Jackson
Feb 22,2024We have ordered several vans from Vanzone over many years, and most part have been easy transactions. Some have been a little longer to do but through no fault of their own. Would and will definitely continue to use Vanzone in the future.
Ben Blows
Feb 22,2024Just sorted my second van through these guys, always very professional and helpful. Plenty of follow up phone calls and prompt to chase anything and relay important information. Special thanks to Naz for making the process smooth and for being a genuinely nice chap! Highly recommend.
Mark Hemus
Feb 21,2024A Great customer experience. As a new business we had to ensure our van supplier Communicated throughout the process and delivered the required (Not White) specification. MFC are now about to take our third batch of vans delivered on time.
Paul Fish
Feb 21,2024Nice efficient service, good communication,
Mr Stewart Brown
Feb 14,2024Ordered 2 pick ups, paid deposits, was informed that the 2 pick up had my name on them and that I could hand my old pickup back to the leasing company, this was going too same me money. Returned my old lease pick up at a cost to me, them was informed they cannot deliver the 2 orders I made, leaving me out of pocket and no vehicle. Asked for a transcript of the telephone conversation where they informed me to return my current leased vehicle. But never got transcript, just got excuses everytime I phoned.
Watson European
May 15,2024We have used Vanzone for our most recent purchase, the purchase went very smoothly. In our experience it isn't so much on how a sales team make a sale, it's how they rectify any issues (which in our case was beyond their control), this is where we rate them five stars as the issue was dealt with in a timely, highly professional manner. Would definitely recommend.