Vanzone
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Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital.
Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Reviews 188
Instant Marquees Ltd
Jun 08,2023Did what they said they would throughout and the van was delivered on time. The contact was well-managed and the whole event stress free. recommended
Mr Kevin Thomson
May 18,2023Absolutely faultless from start to finish, treated like a human being not a number, family run and a family feel, don't go any further for your new van or motor Putting the smile back into buying a vehicle 😍
nigel payne
May 17,2023Communication on every aspect of the purchase, always updated even if there is not much to discuss. The digital ordering system is simple to use and takes very little time.
vicky walker
May 10,2023Daring to write a 1* Review will get you on the naughty list, they get it removed by Trustpilot. Truth hurts doesn't it so let start my review again 1* is far to generous, if there was a minus options I would use it! What went wrong, well what went right. Promised the van was in stock by the sales team in the December of 2021. Don't receive van until end of February 2022. When the van arrives the delivery driver throws the keys at us and leaves, no handover. Vehicle once inspected by us has faults. Oil leak, screw through the arch and the sensors are showing a fault. Once we speak to the "customer service team" (if you can call them that) at Vanzone she says we need to call warranty. Brand new van why is it delivered faulty? When we call the warranty we are told van is too new and they don't cover us?! Back to Vanzone "customer service team" and their "excellently crap" customer service skills. Finally vehicle is seen by a garage, no courtesy vehicle provided. I am self employed, this is my business! Vanzone do not care! Don't waste your money here! How can you improve - Commit to your promises, resolve the issues raised to you. Have a service level agreement of response. When you say you will call back attention do. Customer Service team pay attention when you say your going to do something, do it! Resolve my issue! Now seeking legal advice as they are a sham! Van still faulty! If you actually want to go to work don't buy a van from Vanzone as it will spend 90% of the year in the garage or on the drive faulty! Fully recommend buying a van from anywhere else. I now have a lovely MAN Van. 10/10 and 5*'s for my new supplier.
James
May 10,2023UK based sales and customer service centre. Always answered swiftly, always positive, clear and honest information given and very nice people to deal with. Mike, Christina and Emily deserve a mention.
Laura Tudhope
May 02,2023Cannot fault Vanzone, smooth and efficient process from start to finish. Brand new van arrived as described and communication was spot on all through. Thank you!
GRANT
Apr 14,2023Clear and professional from start to finish , we will be purchasing from Vanzone again.
Chris
Apr 04,2023Very happy with my new van.
Matt
Mar 31,2023Received my new van. Was delayed by 5 months, but this down to Renault supply issues. Vanzone can be sometimes slow getting back to you. But do eventually get things sorted. My issues were resolved agreeably.
Very unhappy customer
Mar 13,2023Promised out new van would arrive in October 2022 - actually arrived in February 2023 with scratches, dents and engine management lights on. Vanzone are not at all interested in resolving the issue and tell us it is our problem to sort out with the manufacturer - lesson learnt buy direct with the manufacturer not through vanzone
Clint Jacobs
Mar 02,2023Just taken delivery of a new Citroen Relay from Vanzone and have been generally pleased with the process We did have a small hiccup along the way but to be fair it was dealt with professionally and promptly which is all anybody can ask for
Anita Smith
Feb 11,2023If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggeration. Straightforward. Helpful. Professional. Knowledgeable. Happy people. I took delivery of my van today. Thank you all at VANZONE. Absolutely Fabulous.
Ian
Jan 14,2023My company has ordered a Vauxhall Movano we were asked to pay the full amount by the end of November so that the vehicle could be delivered 1st week in December. We paid for the vehicle and are still waiting, with poor communication back from Van Zone .
Jason Suttie
Jan 05,2023First class service. Simon was excellent as was everyone I dealt with . Van delivered within 2 weeks.
Jeff
Jan 04,2023Easy to deal with and good communication from Vanzone. Supplied the van when other dealers could not provide stock. Highly recommended
Peter Kelly
Jan 04,2023Good company & price although the van was delayed we were kept well informed
SMA Office
Jan 04,2023We have recently purchased 5no new vehicles at different times as our business has grown. On each occasion the process was painless, and the delivery of vehicles arrived as programmed. Both Sales & Admin teams were easy to work with making the process easy. Well Done!
Paul McCleary
Dec 21,2022Vanzone were excellent to deal with the van was delivered exactly on time to the door excellent service
Consumer
Dec 07,2022They know what they do Good service easy communication Plus better price and jobs done,
David Ward
Jun 09,2023Good advice on what van could be realistically obtained on time, good communication throughout the process and short telephone pickup times. They made a change when I had a concern about one item and the whole process went faultlessly. I'm delighted with my new van and highly recommend Vanzone.