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Vetsend.co.uk is an online pet pharmacy that offers an extensive range of products to improve and maintain your pet's health. Our range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products for dogs, cats, horses, rabbits, birds, rodents, reptiles and amphibians. We offer thousands of items by well-known brands that can be ordered online swiftly and securely. Professional Service Our in-house veterinarian is available for professional health tips and advice on veterinary products and our Customer Service team is happy to help you with any questions regarding your order and the order process.
Reviews 865
Melissa
Feb 16,2025Everything went accordingly. The estimation time delivery was accurate and we could rearrange easily our delivery date.
Judith Bayly
Feb 15,2025Speedy delivery, and very reasonably priced. Satisfied customer.
Devilmaycare
Feb 15,2025Item hasn’t arrived
Sue Simpson
Feb 15,2025Great quality products at a good price
Jane
Feb 13,2025My cat has a fav
Sarah Dyble
Feb 13,2025I ordered Yarrah cat food from Vetsend after I could not find it anywhere else. The price is a little high but the customer service is brilliant. One product took a long time to arrive and then was severely damaged in transit, but they kept me well informed throughout the whole process. They also offered compensation for the damaged goods. Despite the delays I am giving them 4 stars for their helpfulness and prompt responses to emails. Thank you Vetsend!
customer
Feb 12,2025Always deliver quickly and accurately. I have never had any issues.
Tracy
Feb 12,2025Very happy with the service Versend offered and provided. My item arrived very quickly and well packaged. Great price for what I was looking for and seems to be the only place selling the cat multivitamins I was after. Great communication throughout the ordering and delivery process.
Bea
Feb 11,2025I will no longer be using Vetsend due to the poor service I received yesterday. I ordered a renal variety pack but realised I had forgotten to add another couple of items. I emailed to ask if I could add the additional items and was told yes and asked what they were. The extra order being accepted, I then telephoned to double check and add the items. I was then sent a link to pay the additional money which I did immediately. I didn’t receive any further update and as I didn’t receive the items I became concerned. When I contacted Vetsend again to find out a dispatch date, I was casually told they do not add items to existing orders and my order would be cancelled and refunded. I questioned when would they have noticed had I not called? Why was I emailed and my payment accepted and also expressed my cats needed the renal food. I sent screenshots of the emails, payments and call record to no avail. The agent just repeated its not possible, adding maybe the other agent did not know you cannot add items. I have to wait 3-5 days for a refund as it was not possible to refund immediately and for me to remember staff are only human. I found it unprofessional, inefficient, rude, unapologetic, rigid and dismissive. I will no longer use Vetsend.
Sue
Feb 10,2025Prompt service, arrived earlier than expected. Thank you
Mr prak sreedharan
Feb 10,2025delivery was prompt
NBI
Feb 08,2025On time delivery and good prices.
Mr Peter Clarkson
Feb 07,2025Good product, and a trouble-free transaction.
Inga Ozolins
Feb 07,2025I am a regular customer but very disappointed recently - company changing the delivery date multiple times. I am waiting order more then 2 weeks already and my dog who is allergic can’t get his prescribed food and his allergy increases
Rachel
Feb 05,2025Professional and empathetic
Stuart
Feb 05,2025Great product prompt dispatch and delivery
customer
Feb 04,2025The Renal cat hamper with a variety of different products is a great idea. It's the only thing like it I have seen. It has enabled me to see what he will eat and I will shortly be ordering those products from you no doubt. There's also a really good range of other Renal cat food. If ordering a lot, postage wasn't too bad.
ROSE GUCLU
Feb 04,2025What a terrible website! They sent me something completely different! The package was open, and they put some powder with a clip in it! I have no idea what that powder is, but when I order something, I expect a sealed, unopened box. Such dishonest and cheap behavior!
DAVID BALL
Feb 03,2025Product good as required Delivered on time Will use this good Company again
Helen
Feb 19,2025Vetsend uses Yodel as their "delivery partner". We advise to avoid this company until they use a different courier. Despite many emails to both Vetsend and Yodel, including a map of our house location, our parcel never arrived. Yodel claim it could not find us, although they have delivered to us twice in the past month. After 10 days, and despite paying £4.95 for delivery. we were asked to go and pick the parcel up from a Yodel depot. We refused, and the last we heard Yodel have returned the parcel to Vetsend. Appalling service.