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Vetsend.co.uk is an online pet pharmacy that offers an extensive range of products to improve and maintain your pet's health. Our range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products for dogs, cats, horses, rabbits, birds, rodents, reptiles and amphibians. We offer thousands of items by well-known brands that can be ordered online swiftly and securely. Professional Service Our in-house veterinarian is available for professional health tips and advice on veterinary products and our Customer Service team is happy to help you with any questions regarding your order and the order process.
Reviews 865
Jane
Jan 18,2024Great product & great prices. Long delivery times to the UK, but now know I have to reorder in plenty of time. Easy to order.
customer
Jan 17,2024always very helpful
Helen Harmer
Jan 16,2024The product I wanted at a good price, however, poor delivery times and worse communication. Would not order from Vetsend again, even if the price comes up the lowest for the item of interest. In response to the reply from vetsend, I would like to clarify that only one item of my order (which was for two of the same thing and showing as “in stock” at the time of order) was delivered on 9th, and I was not notified of the split in deliveries until I received the delivery of one item and enquired as to the whereabouts of the rest. Even then, the customer service operative was very offhand and vague about it. The order delivery was finally completed on 16th January. As is apparent from these dates, 4 working day delivery was not achieved in either case, and no comms were forthcoming unless I phoned to enquire, which I had to do twice. I appreciate that there might be more public holidays in NL around the NY period than there are in the UK, which may have affected the initial delivery, but I don’t feel that explains all of my experience.
Gail
Jan 16,2024Amazing fast delivery. Very impressive. Wide variety available too
Laurence Relph
Jan 16,2024Good service, fast delivery and good communication. Could have been excellent but the best before date was very short and replacements arrived poorly packed, damaged and short dated as well.
JAN STEWART
Jan 15,2024Fast delivery, very good communication
customer Daisy
Jan 14,2024Product ordered on 28/12/23 and still waiting for it. Contacted Vetsend who said it must have got lost and would send order again but still not received it and according to the tracking information it’s still with sender.
Sammyj
Jan 12,2024Good customer service and great products
Linda Day
Jan 12,2024My order was easy to complete and arrived in a timely manner.
Anita Mabon
Jan 11,2024Easy to place order, quick delivery
Celia
Jan 10,2024Lovely little socks. Purchased to try to stop ott paw licking. Worked at first, she even walked in them when she heard a packet being opened but unfortunately, she wriggles now to prevent me getting them on!
Kim
Jan 08,2024Product was not good but response and service when I rang up was excellent
Maria Grazia Taibi
Jan 07,2024Quick service, good deals. I've received the renal bundle for cats and now I have a clear idea on what to buy for my cat.
keith
Jan 07,2024Ordered, delivered on time. What else can I say. But Thanks
Joyce Jackson
Jan 06,2024Lots of choice for renal care for my cat who is enjoying his new recipes. Thank you
edita jurgelenaite
Jan 05,2024Wrong item send
Francesca
Jan 04,2024I placed this order on 20/12/23 with a delivery date of 27/12/23. I have yet to receive it and I have ran out of food for a dog with a medical condition. The new ETA is now 05/01/24. I queried it a couple of times. I’ve received a non-committal response the first time and after my second email I was informed the parcel got lost. Another one has been shipped which could I please not accept the delivery should the other turn up. I’d have expected to at least be offered a refund on the delivery cost. I am disappointed.
customer
Jan 03,2024After some 2 weeks since the oder was placed but not received I rang (I presume) Holland. I was told, without hesitation, that Yodell had "lost" the goods If you knee immediately the goods were lost then why did no one contact me to advise me of the problem. Goods only re- ordered as a result of MY call!!!!
Bugdjorss
Dec 30,2023Fast dispatch. Thanks
Chris Higlett
Jan 18,2024Made a first time order as the price was great and delivery date was perfect for when I needed it, well turns out it was delivered 3 days after stated, meaning I had to buy a second good batch elsewhere now costing me double the amount. Upon contacting customer service, I got a basic pre written script with no understanding or sympathetic view to me spending double, the delivery being late from what was stated or how the strict vet specific diet was interrupted. Customer service needs improvement.