your products are highly rated and I definitely believe in your quality. It's just that when i tried to order my first product from Vivosun after almost 6 weeks of waiting the order was no where near progressed towards me receiving the item I ordered... maybe its not Vivosun's issue directly, but it definitely affected my customer experience.. I ended up buying a different item with a different company.. I hope the next time I attempt to purchase from Vivosun it is a better experience.
Its the best i loved *-*
A+ Nothing but quality with Vivosun
Hello, I am actually very frustrated because I have been trying to reach someone in regards to an order I placed. I receive parts that do not work but are just defective I believe. I have sent over 3 emails asking how to get the things back to them also I can get what I need. I lost almost an entire grow because of things I bought that aren’t working or don’t do what it says it does on description. I’m going to stay with VIVOSUN and hope something changes soon but so far my first impression is not the best. I was really looking forward to this and now I have to wait even longer.
Everything is great
I didn't receive any response to my emails??
Great service on getting my order shipped. Haven't had a chance to use it unfortunately.
I own three tents, 2 x 4 x 60, and two 4 x 4 x 80. I have the H09, and the H19 humidifiers I have all the lights, in-line fans, aero wave fans, the grow hubs, grow cams, did I miss anything? I don’t think so. I had one issue with a fan and I sent the appropriate information, and they replaced it within a week. I’m on my third grow. LOVE WHAT YOU GROW
Love your stuff I will be back for more. Great job
most of everything is good but,iwould like to use my own timer
I love that it has so much water capacity and that it sits on the floor instead of a table top.
Use this heater for seedlings, the thermostat keeps a steady temp while not overheating and drying ot the plants
Items show up at different times and in separate boxes... Also product name all over packages not only will porch thieves get cool grow gear but they also know if the get in your house there might be cannabis growing. The products work great but protect the customer a bit.
Ordering is easy, they have the products I'm looking for, at a great price. I can place my order and have quick confirmation of it, then it arrives in about a week, 5-7 days.
My product came damaged and one of the light bars doesn’t work on the led lamp and they have quit responding.
Doesn't work properly at all
Tent kits are the best. I always use vivosun for anything i need extra for kits
Humidifier stopped working 2 days after receiving. 2nd humidifier was never shipped, had to submit a refund. Grow Tent has multiple light leaks around the zipper!
I ordered my heat mats online and was surprised at the price for 2 of them. I love these heat mats.
customer
Mar 24,2025I have ordered 4 fans from you and only two work correctly