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Reviews 91
Caroline Bayliss
Mar 04,2024Great service, just a little misleading from the website info, paid for quick delivery, was unaware there would be a delay before dispatch while the product was sourced. Didn’t cause a problem in the end with timing, but could have been made clearer at the point of ordering. Thanks.
Anita Fanning
Feb 28,2024Initially did not receive an email confirming my order, (although it was a Saturday evening) so I genuinely thought I’d been scammed….how wrong I was. Clear information sent on the Monday morning and updates everyday. Received items on the Thursday!! Amazing
DP
Feb 27,2024I had been waiting for a decent sale on the wallpaper I had chosen for my new home. I was incredibly impressed by the low price at Wallpassion and bought immediately without my usual checks on the company, reviews etc. I did not receive a confirmation email, which immediately worried me. I checked reviews and found that going back some months people were posting that they too did not receive confirmation and some saying it was a scam because they didn't receive their order. That worried me because it was a considerable amount of money that I had spent. I eventually got an email from the company assuring me it was not a scam, this was after putting a negative review on TP and on their FB page. I then received a dodgy looking ups email saying my order would be delivered Friday. It didn't arrive. I then got an email that it would be delivered Monday. It didn't arrive. I then got emails to go and collect it from a shop with a collection point in the next village over from me. We went over and after a lot of fiddling about, found my order in the cubby. I am VERY happy with my wallpaper, which is why I gave 3 stars, but the company needs to improve it's customer service, provide confirmation emails for a start and why not deliver to the person's home? It is a faff to go to a collection point and not everybody drives. All in all, when I consider the stress and worry, the complicated procedure of having to go to collect it, I'm really not sure the saving on the cost of the wallpaper was worth it. Finally, the company is in Sweden and many of the emails were at least in part in Swedish. I wish them well, because it is a great idea and they have some beautiful wallpapers for sale on their website, but, just bear in mind all the rest and be prepared to have to drive some distance to collect your order.
Cheshire Wife
Feb 23,2024Competively priced for Boråstapeter compared to other UK sites and very fast delivery from Sweden (despite Brexit). Wouldn’t hesitate to use again.
Consumer
Feb 21,2024I ordered 3 rolls of wallpaper on the 13th Feb and received them today 21st Feb. I paid extra for fast home delivery 2-3 working days, so it did take a little longer hence 4 stars not 5. I was concerned having ordered the paper, that I might have been scammed having retrospectively read the reviews. But it’s been delivered, and I think it’s only fair that Wallpassion gets a good review and recognition for delivering on the order, as we’re all too good at complaining when things go wrong, but not rewarding when things are right.
KPT
Feb 14,2024I suspect this company is a scam and they wrote the positive reviews themselves. They do not have a UK address or phone number. I have ordered goods from their online site and paid an extra £19.95 for express delivery, but the goods did not arrive.I emailed, but this was ignored. I rang the number in Sweden and the person I spoke with said he would call me back in 2 mins, but didn’t. They now won’t answer the phone at all. It’s quite reasonable that there may be some reason for the delay in delivery, but they should be able to respond to emails with an update and some means of tracking.
ALISON CRISP
Jan 27,2024lovely products and easy to order
Lyn Kenny
Jan 13,2024Very quick delivery of a high quality product.
Customer
Jan 02,2024I have paid for the Fast home delivery 2-3 working days so I was expecting the package on Sat 23rd Dec the latest. It is 2nd of January (13 days from the order and at least 6 working days have pasted) and I am still waiting for the delivery!
Kathy
Sep 12,2023I ordered wallpaper from this brand based on their own line calculator as to how much I would need I got 3 rolls at £57 per roll. We needed less than 2. As its been over 14 days since I bought it (around 4 weeks) they will not accept a roll back. Very disappointed at the waste of £57 on a calculation their website made. *Beware of using the on line calculator
A jackson
Mar 05,2024Very fast delivery and gorgeous products