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Reviews 436
Laine N
Nov 23,2024October 18 I decided on a light for my island when my kitchen was renovated at $249.99. Nov. 20 I decided to go ahead and get it to have on hand and the price was $259.99. Nov. 22 I saw it was priced at $245.99. I asked if they would adjust my price as it was only 2 days but they would not. Then the same day I saw it on sale at Home Depot for $200.00 under a different name.
Maggie Collin
Nov 22,2024WayFair took no responsibility for faucets that rusted after 120 days and could not provide working contact for the vendor. No resolution from supervisor. Beware of buying from them. We are done..
Adam Smith
Nov 22,2024I totally concur with all the negative reviews. Wayfair is absolutely horrendous. The only thing worse than their products is their horrible lying useless customer service. I have been trying to order a replacement picture from them for more than two months. The first order was 'lost'. The replacement was destroyed during shipping. The third piece was quoted to be shipped in November then after 3 weeks the date changed to December so I finally just canceled the order and order a completely different picture that was supposed to be shipped in three days but as usual the date changed AGAIN to mid December. I just don't understand how a company that seems to aspire to being the absolute worst at everything they do can still be in business. I think they are run by the tRump administration.
Gaylene Leonard
Nov 22,2024Do not buy from wayfair. They sent me wrong color item packing list had right color listed. Tried to return their return system is not at all user friendly. The want a picture of the item it's impossible put the picture exactly where they want it. No customer service to help you. This company needs to be out of business. Don't buy from them ever
Eduardo
Nov 22,2024I waited 21 days for a delivery that never came. I sent an email after the second week of waiting and they emailed me back with valuable information the email stated: Please be patient it's an international shipment. The tracking website they offer is a complete joke. I'm in the process of asking for my refund I'm very skeptical that this will be a smooth transaction. Wish me good luck.
Brittany Morrison
Nov 22,2024I have had the worst experience with wayfair, I was approved for financing and when I went to checkout it doesn't allow you to use it. Customer service was horrible and thought they were going to yell at me, only to tell me they can't fix the issue so I can wait a week and try again. Smh! This is just been horrible.
Amir Kayeni
Nov 22,2024I ordered a vanity top 3 weeks ago and i was told it will be deliver between Nov 17, to Nov 20th. It was not delivered on time and when I called on Nov 21, The excused was fed-ex would not deliver breakable item ( not true) and they want to ship it with another carrier and it will be delivered on December 15th. so I cancelled the order! I will never order anything from the Wayfair again.
Simin Malek
Nov 21,2024Wayfair has THE MOST HORRIBLE CUSTOMER SERViCE! Of all times !! Even their supervisor is worse than salespeople !! They are rude and zero help and they make you feel like a criminals ! I spend so much money over 10 k in the last couple of years buying from them and even some items were damaged did not want to deal w them .. finally the had bought 2 sets of faucets and kept 2 and wanted to return the other two and total was less than 259 dollars.. they would not accept the return because it was past 30 days.. boxes not even opened . The superior named Karla was extremely rude and when I told her I will return your broken items next time.. she said I am sending this and your info to my Fraud department and started threatening me😳😳😳I told her she does not belong in customer serve and she was so rude !! Please don t buy from Wayfair ! Amazon and there are so many other options who really deserve the business
Diane Williams
Nov 21,2024Wayfair is like many other online retailers. They do not spend one cent on customer service. Their ‘agents’ are all off shore; they do not train their agents; they do not give their agents any authority to do ANYTHING for the customer. They also do not have an escalation department so the agents can transfer problems. Agents put you on hold, then many minutes later, you are summarily disconnected. I was recently given a phone number for their ‘Cares Team’ that didn’t have an area code and the agent insisted that the number was correct. Because, the agent ‘could not transfer me’. I will not be ordering from Wayfair, Joss & Main or Perigold ever again. They also have an inexperienced web team. Do some user testing, engineers! Long live brick-and-mortar retailers who almost always have excellent customer service.
eileen zeltmann
Nov 21,2024I ordered a tv stand with fireplace. Paid extra $90 to have a professional come and put it together. I was told he would be here today at 2:30. Never showed. Come to find out he cancelled and I wasn't notified. I called customer service and was told they can't get anyone to come. I took off work to wait. So i told them to take the furniture back; they had the nerve to say they have to charge a fee to return item. Never will I shop Wayfair again and I will tell everyone about this experience.. The response I received from Wayfair was that the issue was resolved. It was resolved when I asked for a refundthat I paid ahead of time for the person to put my furniture together. It was resolved when I hung up on the customer service agent who told me that If I want to return item Id have to pay a fee. After I lost 2,000 of pay to take the day off to wait for someone to put this together cancelled the appointment and not finding out until late in the day. NO WAYFAIR THIS HAS NOT BEEN RESOLVED TO MY SATIISFACTION.....
Jerry K
Nov 21,2024Was about to buy several tool cabinets until I read other general reviews about the company. With that many negative complaints and answers from the company that basically tell each person that it is their problem now I am going to search elsewhere
John Shmaz
Nov 20,2024They sold us a chandelier that broke in 3 months. This came straight from China and now I see other reviews about how bad the quality is. Customer service promised to refund our money but was dishonest and did not. Buy from a reputable place not Wayfair. Oh and they replied to this post saying they resolved the issue, let me tell you that it's not the truth. More lies from them. Buy with a reputable retailer not a scam website!!!!
Tailwinder
Nov 20,2024How long does it phucking take to ship a product 2000 miles, 12 days? I could have picked it up on my bike. I regret using WaySlow, I should have read the reviews. Waste of time, just like everybody says
Consumer
Nov 20,2024Bought a comfortable wrong size would have to pay over $40 to return it. This is outrageous to have to pay this amount of money to send something back . Most store have a return receipt with no charge. They don’t tell you you’ll have to pay to return anything. Pls don’t buy from them if a mistake is made you lose out your pocket
jessica
Nov 19,2024I ordered a couch on 11/02 to be delivered, white glove delivery on 11/15. 5 days after ordering, I noticed the price went down $300 in price. I called for a price match and they told us no because of “logistic reasonings”. Which makes no sense but to each their own. That was red flag 1. Red flag 2- 1.5 days before my delivery, I got an email stating it was rescheduled for 11/17. So, we sat and waited all day on 11/17 for it to get delayed until “8 pm”, then they canceled it at 5 pm. When we called and asked what in the world was going on, my partner asked for compensation. It was literally like arguing with a wall. He got nowhere for over an hour until he talked them up to $200. We got a reschedule date for today 11/19. I wake up and it’s CANCELED FOR A THIRD TIME. With no new delivery date. Their customer service is atrocious. Not only do they not price match their own website for a couch we ordered and DONT have yet (that’s now $400 cheaper than when we ordered) they are 100% scammers with their delivery methods. I don’t think they understand that people need to schedule time to be home from work to sit and wait for a delivery. I will never order a single item from this website ever again after how they treat their customers and continuously lie about delivery. I will be writing a complaint to the BBB and advising every single person I know to never order from this unreliable, untrustworthy site with terrible customer service. Had I seen the reviews before ordering, i would have spared my self the headache in the first place. Not even $200 partial refund is enough to continue dealing with this insanity. *edit and updated* While they say the issue was resolved, it’s because they eventually waived the “return fee” because they couldn’t guarantee when our delivery would be.
Adam von Reyn
Nov 19,2024Summary: Poor quality products and no customer service. We purchased 4 vanities from Joss & Main. Far less than a year after installing the vanity, water started leaking from the inside of the vanity to the corner, quickly damaging the composite material. We have a smaller vanity from the same line which has the same issue. It's very clear that this is a massive manufacturing defect if it appeared in two units from the same brand. Joss & Main / Wayfair does not stand behind their products. Support told me that since it had been more than 30 days since purchase, there was nothing they could do. They didn't even offer to help address the issue to prevent it from getting worse. Any company that cares about their reputation, or retaining customers, would make an exception to their policy to address what is so obviously a manufacturing defect. No we're left with 2 out 4 Joss & Main vanities damaged less than a year old, and will have to spend a lot of money to replace them. I wish I had read a review like this before I purchased. I've never had such a poor customer service experience and will not purchase from this company again.
Mike R
Nov 19,2024Recieved brushed nickel house numbers and they looked like they were made by todlers (paint overrun, scratched, poor quality, cheap looking). I go to return them and they charge me $11.00!??? I call to complain as there is no chat function and the woman asks that I send pictures. So I do and she tells me that I recieved what was pictured so the return fee stands. I said are you kidding me?????? You can see with your own eyes that they are unusable. She just kept repeating herself. Said they change for returns because "they offer free shipping"!!!!!!??? Well so does Amazon and the also don't charge for returns! I will never buy from them again.
Luong Duong
Nov 19,2024The tracking show it is ready to be delivered, and I get the text saying they are ready to deliver. But then they text me saying they need 72 hours to find where my item at. One week later, they reschedule to deliver to deliver on 11/23 again. It schedules for 1:00PM to 5:00PM. A moment later, I get another email. My deliver has delayed because the part is damaged. Now I need to wait another 72 hours again to get an update and wait another week for deliver. I try to get the table for my Thanksgiving party purpose, now it is going to be deliver after Thanksgiving. There is no more purpose anymore, so I ask how can I cancel my order, but they refuse to let cancel it. Both the supplier and I are on the same state, and I do not know what is the difficult on it. I have ordered many things in my life, but I have never experience as difficult as this one. This is like a modern day scam. Where I will not ship your item nor do I refund it.
Ellen Gardiner
Nov 17,2024Ordered a bedspread set in october..paid with PayPal. Waited and waited, checked shipping date and it kept moving back. I get to looking at invoice and it said I had balance of $1.79 or right around there. Called and ask what this balance was paypal paid, she said they refused this small amount..I told her I'd used paypal for yrs and this had never happened..was told sometimes they do this..bunk. I got to thinking I think they came up with a tax or something and tried to put it through paypal without my ok and they refused to do it. I never got a note there was a balance, I don't have proof but I'm pretty sure this is what happened. I cancelled the order
Omana Cawthon
Nov 23,2024Wayfair recommendation thru Trust Pilot just today was for me to fill out request for return. I did their suggestion on November 9th & followed up but without any response. Please read my review below . Wayfair shipped me 2 La France lamps that is damaged. I filled out request for return & uploaded photos. Afterwards I talked to customer service & they assured me I would hear back from customer solutions within 24-48 hours. It has been 13 days now. I have called customer service every few days to get status. conversation with customer service always ended up them telling me they don’t know why customer solutions hasn’t reached out. One even told me my order is closed & they can’t access it any longer. Their solution was to open up a new return request. So far I have filled out return request three times with photos & details. My latest call to customer service was yesterday & the agent said they had sent me an email 9 days ago asking for more pictures of items as well as pictures of packaging. I never received that particular email, I keep all my emails with Wayfair & I even junk folder etc. I asked the agent to forward me a copy but he couldn’t forward. However he told me the content of the email & I completed their request with more photos of lamps & packaging. Damage to the items didn’t happen in shipping, it happened in production. The agent suggested this time I sent my email to executive resolution. It’s been 2 working days since I submitted what they requested. I am traveling for thanksgiving & because it’s already 14 days since delivery, I had no choice but to travel with the lamps because I won’t be back in my home till after the 30 day window closes for return.