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Reviews 436
Kathy Gunther
Nov 17,2024bought a toilet , and a vanity. The salesperson asked us if we want a left or right flush handle. I asked him if it was facing or sitting on the seat, he said sitting, it's facing. He ordered the toilet seat , elongated toilet , a round one was delivered which we had to return for a fee. Now were waiting for the correct seat and the handle on the wrong side. I think the sales people need a little more training
Patrick
Nov 16,2024I know this is a drop in the ocean by now but I have to believe my vote counts. Long story short, every time you order from them, you run the risk of getting slapped with a return bill if the item is damaged. And it often is. Do not believe "hassle free returns", they will make you work for it, and you'll pay in the end anyway. Their hassle free returns are so much hassle, even for a broken item that arrived late. The agent Carltonette S was patronizing, sarcastic, and unhelpful through the process, but was clearly just trying to get me out of the way. Now stuck with a $79 return shipping bill and having to find a way to bring a broken toilet to Fedex.
Art
Nov 16,2024Do not waste your time! I ordered 8 doors over a month ago, the delivery date changed several times, so I contacted customer support and they told me it would take 10 days to research the status. On the 10th day, since I did not hear back from Wayfair, I contacted Customer Support and they told me they could open another 10 day support case. When I explained that I already had an open case…I was told that is all they could do, so I told them to just refund my payment. The support person told me they were sorry I decided to cancel and it would take two days to confirm My Cancellation, and 5 days after that to process a refund. Ridiculous….it is easier to buy from another vendor.
Kirsten
Nov 16,2024Horrible experience from start to finish. Took 1 month and about 25-30 phone calls to get a replacement on a defective sectional. Nearly all customer service reps were clueless, did not care, or could not offer anything as it was somehow all out of their abilities. They kept trying to send us one piece of the sectional at a time even though we needed a whole new one. There is no central system that allows anything to be arranged in a logical way. You talk to one rep they tell you one thing, then you speak to another and it's a whole different story. Then my original sectional got designated as "donate or dispose" which is just their way of pushing the problem onto the customer. They wanted us to find a disposal method ourselves or call local donation places but this was a huge sectional that not many places will accept. Had to call wayfair several times to get a supervisor who arranged a pickup service at wayfair's expense (AS IT SHOULD BE!). Then to top off my annoyance they wanted to offer us a 10% coupon for my next purchase. I said there won't be a next purchase!!! I would sit on a bare floor before I purchased from them again. Truly horrible and their prices are not cheap enough to put up with this. I did end up getting some money back but this caused me so much stress, it was not worth it. So if you are goofy enough to order from this company like me and your item has an issue please for the love of God return it immediately. Do not try to go through the replacement process unless you want to be driven to cry and rip your hair out for a month.
Arezo Salem
Nov 16,2024I would give zero if I could. I bought an executive chair the seat has turned into a slide after about 60 days, 30 days after return eligibility. This should last more than 60 days, and Customer service could be more helpful. FYI, even if they accept the return, it would cost $50. And they wonder why people prefer Amazon. The price is the same on Amazon. The last time I purchased from this site.
Gemma Vickery
Nov 15,2024Sent a table with no chairs I have tried repeatedly to get in contact with them but they won't accept photos - how can I take photos of something that is MISSING! Spent $500 on a table and 4 chairs set with no chairs. I ordered through Wayfair USA
Caroline Crowe
Nov 15,2024I ordered a kitchen table and it came damaged. Wayfair allowed me to return the item and it was lost in the mail. Wayfair will not refund me and won't respond to my calls or emails. I have waited two months for the $200 refund I am owed and they will not respond or help in any way. I will never shop there again and I used to shop there frequently. The resolution management team does not reply to emails and the person assigned to my case stopped taking my calls/emails as well. She basically said onece the package makes it to teh warehouse i will receive the refund. Yes...no shit Cassidy C. The package is lost which is why I have the displeasure of working with you. She never responded and I still haven't been able to get help to find the package or get a refund. Edit based on the below response from Wayfair: resolution management ignored over five emails and calls for two weeks. They finally responded to me after I left bad reviews everywhere to let me know that they would no longer be responding to me. That’s wayfairs “highest level department”. I think that says it all. This response to my review is Wayfair customer service in a nutshell everyone. DO NOT BUY ANYTHING FROM THEM IF YOU VALUE YOUR HARD EARNED MONEY BECAUSE THEY WILL SEND YOU BROKEN FURNITURE AND KEEP YOUR MONEY.
B Baggins
Nov 15,2024The following review is based on a 10 x 14 foot shed. It's heavy and comes in 2 boxes. I am currently on hold with customer "service". If they do not pick up the "scheduled" pickup today it will be 5 times I have attempted a pick up. The first 2 times the pickup team did not have a pallet jack to place the item on the truck. The 3rd time they listed as "unable to pick up". I have been home all 4 times and today and the 3rd time - no one came to the door to knock to see if I was home. Again, if I have to reschedule again today - like right now - IT WILL BE FIVE TIMES (or more) that it took for WayFair to pick up the return. Per Wayfair "item needs to be returned to them by a certain date" or I do not get a refund for this very expensive item. I have asked to speak to a manager or someone from Wayfair corporate to make sure the issue is addressed in procedure and about the local team they hire but no phone call, no email, not even a text. I will never buy an item from Wayfair no matter how large or small. This review will be posted on various review sites and anywhere else people will review a company before doing business with them. This is beyond frustrating missing 4+ days of work AND Cancelling vacation trips due their incompetence. UPDATE: Yes, they missed today and it will now be 5 plus times before pickup.
HS
Nov 15,2024I received a badly damaged package and have been trying to return it for a week now. Wayfair is charging me 40$ for the return of this damaged package. I have submitted request with photos multiple times and have spent 3 hours chatting with costumer service agents on phone via text (some of them seem to be chat box pretending to be live agent repeating the same sentence over and over) to waive the return fee. They keep stalling resolving the issue and refer me to what they call a "specialized department" to get back to me within 1-3 days. Update: I finally got Wayfair to resolve the issue. Overall, it took me about four hours of my productive work time to handle something as straightforward as returning a damaged package. Additionally, I find it disingenuous (and a little creepy) that Wayfair’s chat agents (via text) do not disclose whether they are live agents or AIs, even when asked directly. Unacceptable! My family has been a happy Wayfair costumer since 2018. We love the collections and the variety of products they offer. However, my experience with the costumer service this time is giving me pause to purchase from them moving forward.
White Dove
Nov 14,2024I am a senior citizen. I don't have alot of money. I purchased 3 rugs to match. I recieved 2 of the rugs but not my 3rd 8' round to match the others. Two different customer service people told me I was correct and they would send the rug. I've been waiting weeks. I called FedEx and they told me only 2 rugs were delivered they sent me proof of delivery with 2 different tracking numbers. I had the same proof of delivery photos on our porch. Wayfair investigation team keeps saying I recieved all 3 rugs and I didn't. Today I asked them for proof of the 3rd tracking number and proof of the 3rd proof of delivery. I want my rug, so all my rugs match. I've contacted Wayfair 5 times today will be 6 times. A customer shouldn't have this many issues and a company taking your money blaming FedEx when FedEx can prove they never received it. It's excuse after excuse. I'm not rich in fact I'm poor and Wayfair doesn't care. They are just keeping my money and resolving nothing. Show me proof Wayfair of 3rd tracking number and delivery of proof. You can't because I only got 2. This company won't make it right with the customer. Don't waste your money or time. They are a rip off and this is theft by service. I'm reporting them to BBB, Consumer Affairs and the Attorney General of their state. A customer shouldn't have to go this far to get what they paid for. This company has caused me stress and anxiety because I don't have the money. Shame on you Wayfair Temu, Tik Tok and Amazon honors there customers. Don't do business with this company
Christopher Castillo
Nov 14,2024I ordered TV stand and they said it will be two parts delivery. On my order information it will be delivered on 11/13 both items but yesterday I only received the 2nd part which 1st part is missing and no updates when the 1st will be deliver. It is very unacceptable and unprofessional movement of this company. You must be accurate on what or when to deliver the item. It is annoying!!!
jsdubbs
Nov 13,2024Claim "no hassle returns" but will sell you an open box item that isnt eligible for return without disclosing it. Fraud in 2 ways. 1) not honoring the return of a brand new items (in my case a range hood that required a deeper shelf so i didnt install it, and immediately placed back in box to return). 2) not disclosing the open-box status. Not on the website. Not on the invoice. Not even when attempting the return. I had to contact them to be told it was indicated in their back-end system. FRAUD
Bethany Brown
Nov 13,2024I ordered a tv stand from Wayfair. It arrived on my doorstep and all my husband and I did was bring it inside. The package had multiple punctures in it, but we hoped for the best. We opened the package and of course there were multiple dents in the door of the tv stand. We didn’t bother to take anything else out of the package as it was obviously damaged, and I don’t want a damaged tv stand in my living room. I messaged Wayfair and the first person was great. She said no problem we will replace that for you, and we will have FedEx come and pick up your original one tomorrow. I waited multiple days and nothing. Then I get a message saying the resolutions management team is taking a look at it and that they need more photos. So I untape the box again and take more photos of the damage to the box and the damage to the door. I send the photos over and receive an email saying that the “item did arrive as intended. And our supplier will be standing behind this item.” And to top it off I can pay to return the item if I would like! Me pay for the damaged item to be returned…absolutely ridiculous. Someone show me in the description of the tv stand where it tells me that I am supposed to receive a dented and damaged door. So just because I ordered a tv stand from wayfair and it arrived to me damaged, I’m somehow responsible for this. I will never be buying anything from this company again. What an awful policy and false advertising to have your customers be responsible for products that arrive damaged to them. Despicable. Your management resolutions team is the problem!! They are losing you customers! A product arrived damaged to my home and I’ve been told nothing is wrong with it and that I can pay to ship it back if I’m not happy with it. Absolutely absurd.
Joy D.
Nov 13,2024Three recent towels/bathroom purchases fell part after one wash. EXTREMELY poor return policy and they do not stand by their products as AMAZON. I will never order from them again.
L S
Nov 13,2024EDITS BELOW. Well, I can’t even comment about the item we ordered because it hasn’t been delivered. Maybe it will never be delivered. Who knows? Mayfair have promised us three separate delivery dates and none of them have happened yet. Mayfair texts “it’s on the truck”. We take the day off to receive delivery and an hour and a half into the wait we get a text that says they “couldn’t fit it on the truck.” They knew that an hour and a half ago and we should have been notified so we could have gone to work or not sat around waiting for something that was never going to come? So I called the Mayfair “no help” line and tell them to cancel it, and Mayfair tells me they will charge me a cancellation fee! So I have to pay for Mayfairs ineptitude! No offer of any compensation. Nothing. Don’t order from Mayfair. I can’t imagine having to try to return something when something as simple as a delivery can’t even be managed by Mayfair. Oh, and I got hung up on. EDIT: two days taking off work to get this delivery. Hope it’s not three. No trust here. EDIT 2: I did receive communication from Mayfair which I appreciated. The item was delivered on the second scheduled delivery date. This was a very large medicine cabinet, all mirrored, and the drivers refused to stay while my husband inspected the package. After they drove away, he noticed a large dent in the package which was worrisome due to fragility of the item inside.The item was undamaged and exactly what we wanted. However, we found that manufacturers installation of some of the hinges were botched, and several of the already installed screws were stripped. Fortunately, my husband is handy and was able to manage these defects. Due to the company reaching out to me, I am going to change my one star review to three.
Laurie Zalac
Nov 12,2024I ordered a range exhaust. First it was lost and then they reshipped it. From the time I ordered it till I received it was nearly 6 weeks. As a result, my project was finished and I could no longer use the range hood. When I tried to return for a refund I was informed that this was non-returnable. Read the fine print very carefully! I am out over $800!! Customer service was terrible!!
John Tuhey
Nov 12,2024Purchased a very expensive bed and it turned out to be very bad quality. I have been on the phone now with Wayfair, who does employ some of the nicest customer service reps, over 12 times and the product is still sitting in my foyer a week after delivery and I have no date for pick up or refund. No nice reps can overcome the service they need to provide. Looking elsewhere for future purchases.
Mimi Mimo
Nov 11,2024Wayfair may have cheaper price, but their return policy sucks.
super cut
Nov 11,2024Stay away from this scam of a store. I bought a fireplace from them and the day after it was delivered I found out that it was available for $300 cheaper at Lowes. I call Wayfair and was told that they don't have any price match policy and if I return the fireplace then I will have to pay $200 in return shipping charges. Never again ordering from Wayfair.
G. Lee
Nov 17,2024In response my dispute is under review, is not a true statement. I am still to this day, 11/16/24, getting text for late payment along with late fees. My Certified Letter has yet to get a respond, via email or certified letter to myself. I do not understand why, this Citi Credit Card has not zero my account. At 78 years, I have never been late with a credit card payment. This company has ruined my credit, I will not be able to get a fair interest rate on a much needed vehicle. When Wayfair has representatives (Jovanne M. and Barbara) stating my full amount will be credit to my credit card and all my online chat conversations are on file. Why do these two organizations, do not follow through and zero my account. I now have doctor bills due to high blood pressure.