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Reviews 436
Hope Banks
Sep 06,2024Very torn about Wayfair. I have gotten some wonderful products from them that I simply could not find elsewhere, however, navigation, search and sort on Wayfair are horrible. If I want something specific, I have to do a google search like .."on Wayfair.com find...." and results are more related to my search. I'm sick of the search and sort being useless. In fact, across the internet these days all sites are ignoring maintaining the search and sort feature. We all grasp that the sites are designed to waste your time and keep you shopping for things you do not need or want, leaving the shopper to find ways around that.
Lori Wiener
Sep 05,2024They sent us double items. We called to tell them get a refund and a return authorization label. We received letters saying they were working on it, we got our refund. Finally after 30 days we get billed again. Called to see why and where was the label. We got told by Anna that it is over 30 days and now we have to pay 200+ dollars to return it they are so crooked. Beware
S B
Sep 05,2024Don't trust this website. Great marketing to lure you in on TV and web but if you need to return something watch out! No option for a defective product in return dialogue. Jump through lots of hoops and have to call live agent to get return for defective product. WORST OF ALL there is absolutely NO way to give a BAD review on their website for a bad product or the process of return.
Tim Emanuel
Sep 05,2024I put a sectional in my cart at 519.00 and came back 4 hrs later to see the price up to 569.00. That is just manipulative.
destiny mattox
Sep 05,2024DO NOT BUY A GIFT CARD . I bought someone a giftcard for their Bday and it never arrived virtually . Then they cancelled it twice and promised to provide a discount code for the inconveince . The bday came and went and not a single email arrived to the person. The card # they gave for the person didnt even work and on the 5th call and try they suggested they just cancel because they cant find a solution to the glitch their system is having .. Terrible and wont use agian .. Update 9/6/24 they responded they reached out to me by email , but havent LOL Same issue as the gift card I guess .. Not Acceptable
Ricardo
Sep 04,2024JUST KEEP AN EYE WHEN IS GOING TO BE THE DELIVERY, I bought two cabinets for my living room and FedEx delivered the 2 boxes lying down on the floor under the edge of the roof, in Florida, it rains almost every day, and last week, in particular, was raining every day in the afternoon, so the 2 boxes got really wet with the cartoon even broken and contacted support to return the order and they sent me the shipping label, I asked them if they will charge me for the shipping back and they said NO, once Fedex pickup the boxes I received an email and indeed they charged me $70 dollars for shipping back the order. But I submitted a claim and let me tell you the Advocacy customer support representative who called me (Adriana) was the best ever, she not only processed the refund of the shipping but also offered me a discount through my email, she was very gentle and understood the situation. The truth is that Wayfair offers good deals and the website is very friendly.
Tae
Sep 03,2024I have been dealing with Wayfair on a defective loveseat that needs to be returned. It’s actually 2 loveseats, since The beginning of July. I purchased them for my elderly Mom. I also paid for assembly. Because the items are defective, they are to be returned. The problem we face is, they want the loveseats DISASSEMBLED and boxed back up for returning. My Mom is elderly, on oxygen and uses a walker. Wayfair cares nothing about that. They said the item must be disassembled and boxed. Well, I couldn’t find boxes large enough for the loveseats. I contacted the few furniture stores in my Moms city. They did not have boxes. I was informed the furniture comes wrapped. I contacted Wayfair and received permission to wrap the loveseats. I paid someone to wrap the furniture. I contacted Wayfair to let them know the furniture was wrapped. The lady asked for pics of the DISASSEMBLED wrapping. I informed her we didn’t disassemble once the wrap was approved. Now I’m told, I’ll need to unwrap, disassemble, wrap THE PIECES, take pics and send before pick up. I will have to come out of pocket AGAIN for WAYFAIR’s defective product! This is the reply I received from Wayfair: “We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of service we aim to provide for our customers, and we apologize for any inconvenience caused. We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you. You can do this by visiting .” YOU MUST AIM to provide this service if this is the service I am continually receiving.
Diana Clade-Malik
Sep 01,2024I ordered a comforter for my bedroom. It didn't match my decor so I returned it. It cost me $50 to return it. I will not be ordering from wayfarer again. Amazon only.
TT
Sep 01,2024Avoid signing up for Wayfair text messages. It is a scam! They never send you the 10% off promo code. Also, Wayfair has the absolute worst customer service. They will not help you, or resolve an issue. Wayfair has nice products, but terrible service. Try to find the items that you want at another retailer.
carolyn lockman
Sep 01,2024Do not order from this company.. I changed my address with them 3 years ago. They sent my recent ordered item to an old address & refused to compensate for it. I’m just out the money. Would not recommend this company to anyone.
Valued Gaia Member
Aug 31,2024The worst. No wonder all of us are buying from Amazon. be careful placing an order and try to cancel. They make it very difficult so we cannot cancel our order. Then the shipment came. We refused the shipment and it takes them nearly 2 months and did not even credit back to my account. We don’t have time to call every few weeks to monitor, this is the worst place that I’ve ever dealt with. Warning do not assume that they’re gonna issue a credit for you unless you call repeatedly and make sure you keep record and request an email for evidence. Never again will I shop here
Holly
Aug 31,2024I have ordered patio furniture, drapes/panels (all 10 were consistent in size and color, picture frames, loveseat, etc. from Wayfair and all were good quality. I recently ordered four lamps. One had faulty base screws which would not secure lamp. Another had wiring that would not allow lamp to work correctly. I put them back into their boxes and original packaging (not an easy task) and then found found out, when I went to print out return receipt, that Wayfair would like to have ME pay a hefty amount in return charges. I called customer service, where I was given a stern rebuke for even asking, and told that the ONLY way to return these without charges is to unpack the lamps, take pictures of faulty pieces, submit pictures to Wayfair, get approval. Essentially, pay with money or time. As I was going through previous Wayfair orders, I noticed a $70 return (the only return I had made to Wayfair before this current one) that was never processed. It still shows "Pending Return" on screen, though I returned it two years ago. So, I would say, "Buyer Beware" and know that Wayfair does not have a simple return process. I was going to order two, matching, sideboards, from Wayfair, but consider items that large, and that expensive, risky propositions.
Jeanette
Aug 29,2024Ordered a fireplace from Wayfair before Xmas! Got it, put it together and it didn't work!! Lights up but heating element turns off after a few seconds. Called Wayfair they said I'd have to contact Twin Star Homes the mfg. Called them waited1 hour on hold!! Promised to ship part still haven't gotten it! Called again in 2 mouths after promise date said ship out again-nothing! I think Wayfair should back what they sell!!!!
Consumer
Aug 29,2024Very poor experience trying to return an item after having it for 40 days. I will no longer be a Wayfair customer. Extremely disappointed in customer experience.
Jer
Aug 29,2024Horrible experience. In a day and age where online returns are key to customer experience, Wayfair does not, in mostly all cases, not allow free returns. Be careful...there are so many other platforms that give you the safeguard to send back free of charge if product comes and it's not what is expected.
AB
Sep 08,2024Review Update 9/8/2024 ***TO BE CLEAR, NOTHING HAS BEEN RESVOLED**** I do not accept their “social media’s team” reply. Response from Wayfair Customer Service Representative today after reaching out to them an directed by their response to my review: I totally understand the frustration here. What I can see is that this order is from 2020 so it is outside any warranty to be able to assist with a refund. I can see our social media team were the ones who responded to you regarding your complaint posted about the item, but we are not able to provide a resolution as it is not covered under a warranty. On August 17, 2024, the Embassy Desk desk I purchased from All Modern via Wayfair exploded out of no where due to a defect that the manufacturer identified as having a 0.3% chance of occurring. Purchased in September 2020, this desk should not have experienced such a severe failure so soon.All Modern Website Customer Reviews 11/07/2022- customer states desk shattered 5/30/2023- customer states desk exploded 6/******- customer states desk exploded ********************** IS AWARE THIS DESK IS PRONE TO SHATTERING/EXPLODING Despite providing Wayfair with comprehensive evidence, including photos and email correspondence documenting the defect and the significant damage caused, their customer service declined to assist. They cited the expired warranty and purchase date as their sole reasons for inaction. Given the severity of the defect and the risks involved, I believe descretion should be made in regards to the warranty policy in extreme cases like this. Wayfair should stand by the products they sell and address significant issues that arise even after the standard warranty period.Warning to Future Buyers: This desks defect poses serious risks of injury and property damage. My experience has resulted in costly repairs and the need to replace damaged items, adding to the frustration and financial burden.I urge potential buyers to consider these serious risks before purchasing this desk or buying from Wayfair. Proceed with caution.