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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Karen
Mar 31,2023Excellent customer service, free tea wasn't added when I ordered, contacted them and promptly put right
Dennis Lee
Mar 31,2023There was a slight delay in the delivery of my order. Monica Harding did a brilliant job and went the extra mile to ensure that the delivery was made in accordance with the delivery promise. Just fantastic customer service! Thank you so much.
SunsetOrange
Mar 31,2023Really fantastic customer service, sorted my awol delivery straight away with a replacement order. Thanks Whittard of Chelsea!
Ali
Mar 31,2023I had a recent problem with my order and the discount code. Monica sorted it very effectively and efficiently I am very grateful for her kindness.
B D Saunders
Mar 31,2023The best customer service. Also the best tasting coffee and such a good selection. I buy all my coffee from their website…nice and easy to use. Highly recommended.
Louise Williams
Mar 30,2023I ordered the wrong item and Whittards were absolutely fantastic regarding me returning the item postage paid, refunding me and sending the correct item. Sophie in particular was brilliant and responded quickly and efficiently and resolved my issues without any hassle. When there was a further problem caused by Royal mail, Sophie stepped up again and sorted the issue out immediately. Fantastic experience. Thank you.
Paul Roberts
Mar 29,2023I received a prompt and helpful response to my enquiry, good customer care. Thank you.
Chloe
Mar 15,2023I had a little bit of an incident in a store. I emailed customer services and the lovely Monica really helped me out. She understood the issues I had, apologised profusely and provided my in laws with a lovely 60th Anniversary gift. Thank you Monica- Whittard of Chelsea are lucky to have a great customer service member in you
J & S (South Devon)
Mar 06,2023I am particularly impressed with your Customer Service Advisor Sophie, who offered help and support beyond what I was hoping for. Her swift and helpful approach to my query was exceptional and I am very grateful to her help with my order. I will certainly be using Whittards on-line service again now. Thank you Sophie.
Tenzin Javid
Feb 24,2023I’m a tea drinker. Probably excessively so. Ten cups a day, is that too much? And I half my buying between coffeesuppliesdirect.co.uk. Where I source my Taylor’s of Harrogate English breakfast tea. And here at Whittards for my ginger tea. I make an infusion of them both together, it’s absolutely heavenly. Always packaged well, and arrives super fast. A British institution. Love them.
navneet panesar
Feb 22,2023Quick response and out come. Thank you Grant
S.Sawyer
Feb 08,2023Great customer service, after the courier lost my order it was immediately resent out with another courier. Excellent communications and fantastic coffee!
Pav
Jan 26,2023Monica was brilliant from customer service. I emailed in about some short-dated hot chocolate satchets from the calendar as I was dissapointed. Monica got back promptly and rectified it ASAP by sending out more replacement ones. I even recieved it next day! Impeccable service and would keep buying from WoC. Thanks a lot!
Claire
Jan 25,2023Excellent customer service, Monica especially was incredibly kind, helpful and thoughtful. Brilliant company, great products but the service is truly second to none. Thank you so much to Monica, a real credit to Whittard :)
Adriana Dandu
Jan 12,2023This is blow minding…what a positive unique experience I had this week about an issue that was sorted out in 2 days. I have been using Whittard products for years and I am so happy and grateful for the opportunity to share my thoughts. I ordered few products and 2 arrived damaged. I contacted customer service support and Monica was absolutely brilliant. Not that they just sent me a replacement but treated me with an extra gift as an apology. This is rare today and I don’t have enough words to express my gratitude. I have been using and offering gifts from all ranges of their products and feedback always was positive. Cannot thank you enough Monica for your genuine care for customers. I will definitely share my experience amongst my friends and community…everyone must know and experience Whittard quality.
Katja
Jan 05,2023Excellent service, fast delivery even with all the postal strikes, will return for sure. Thank you 💙💚💛
Karolina
Jan 04,2023Dear WoCh and All, I would like to share with you the following experience. I did an online order with a click and collect option prior to Christmas holidays (yes, I was aware about the shipping dates etc.). at the store in Czechia Brno`s city. As I was not sure whether my order can be processed immediately, I called the number as mentioned and after an agreement with a lady shop assistant at Czechia Brno`s store I was assured my order will be ready for pick up the 27th Dec-2022. Since I have been living outside the city, it was very convenient option for me to get my goods. Later, on the 27th Dec 2022 when I went to the store in Brno to collect my order, the store was closed - I would like to point out that the store had no mention at all they should be closed on the 27th - as well as there was no Bank holiday in Czechia. However, I have later ordered the goods online again and I finally got it delivered. What really made me even more upset was the attitude of the customer service in Brno - in fact I was told the assistant refused my statement and do not remember anything as we agreed. I would not recommend the store in Brno at all after such a bad and unprofessional experience.
Daniel
Jan 03,2023Rubbish, absolutely rubbish. Over priced tat that should only be used to line smelly bins. All the coffee that's flavoured is absolutely rubbish and tastes like it too. The smell is amazing but!! obviously just the unnatural flavourings added. Would never EVER recommend it to anyone
Tom Khabaza
Dec 23,2022Extremely rapid response and generous help. Also, of course, Whittard's is the best coffee on the market!
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Sara García
Apr 04,2023I needed to know more about one of the ingredients of their Lemon Drizzle Hot Chocolate (great product, by the way, incredibly tasty) and their costumer service representative, Grant, looked the information up for me within the hour. Very impressed!