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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Hello
Dec 18,2020Ordered a Christmas present from here, when I received it, the packaging was damaged. Not ideal!
Patricia
Dec 17,2020I'm writing this in the hope that someone from Whittards sees it and responds because neither an email or phoning them seems to work. My order was late in arriving which I can understand but my order was missing one item although the delivery notice says there are two items in the parcel. I paid good money for half of it but the frustrating thing is that nobody responds to a genuine complaint. Take the money but no follow-up to resolve issues. Very unprofessional from a company that knows better.
Semira
Dec 16,2020I first tried their products in one of their stores on Leicester and i was amazed with what i was tasting. I hadn't drunk a best hot chocolate and tea in my life! So i took many of their products but it turned out that they had nothing to do with the products i tasted in their shop. They flavors were weak and the quality disappointing. I wouldn't buy again.
Carol Maton
Dec 16,2020First time user of Whittard online shopping. They may not be the fastest at delivery but the products were packaged beautifully. Delivery can always take a little longer at Christmas so we ought to be understanding of this.
Rita
Dec 15,2020Sad to say that their ācustomer serviceā should be condemned under the trades description act. Phone them, wait for 15 minutes whilst you are told you are in a queue ... number 6, 5, 4, 3 2 AND then you are disconnected. No response from emails, but not too busy to take the money immediately. Very disappointed. Intend to warn my Facebook friends about my experience.
Frank Gittus
Dec 14,2020Another dissatisfied Online shopper. Whittard needs to realise that it is no longer good enough to take a customer's money, then give appalling service. It seems that the 'we are incredibly busy' only applies to actually fulfilling an order and not to taking money. And sending out a tracking email that shows that the product has not even been dispatched really is a very poor attempt to pretend that they are actually doing anything. I predict that if they continue in this manner, they will become another name on the list of failed businesses!
Violette
Dec 14,2020Good products but the online experience is a disaster. Many bugs on the website, endless time to just ship the order (more than 10 days) with absolutely no news. Incomplete tracking. Looks like ordering something from the 90s.
Matthew Stimpson
Dec 14,2020I'm afraid I have to join the growing list of disappointed customers. I placed an order for 2 items on 27th November. On 29th November I received an e-mail telling me it had been dispatched. However, to this point the courier's tracking information states it is still with Whittards, it's not even been given to the courier yet! I used the contact us page on the Whittard website to make an enquiry about it on 8th December. Despite an automated e-mail stating I'd get a response in 2-4 working days, I've still had nothing. As a last ditch attempt I just tried phoning them, and got an automated recording stating their operatives weren't available to answer right now, but they would get back to me (how, since they didn't allow me to identify myself??), then it promptly hung up. I've shopped with Whittards for a great many years, and have never experienced treatment like this before. I would have a lot of understand and patience for delays due to Covid, unprecedented demand, etc, but I find it unacceptable to just ignore your customers so you don't have to face the problems. I expected better.
Petra Hoshmand
Dec 13,2020Very poor,extramly slow delivery service when you order online! I placed an order on 2nd December for international delivery nearly 2 weeks.One email sent to me so far about their delays reason because of black friday.Really?You should warn your customers.The parcel is still in the uk! Make sure you place your order now if you want to get delivered by 2020. It is a joke!
Karen McClelland
Dec 11,2020I wouldn't use this company again as the company simply can't be trusted to fulfill it's orders. I ordered a gift hamper online on 29th November and had confirmation of my order, then on 10th Dec received an e-mail telling me my order was out of stock, just around the time I was expecting the order to be delivered. I had particularly ordered early to take account of possible delays as a result of covid, and I am now left with little time to get a replacement gift. Although they apologised and offered Ā£20 off my next order, how can I ever be sure that the same thing won't happen again?
D Newbury
Dec 10,2020Order placed on the 26th of November told this had been lost in shipping!!! As of today replacement order is still in there warehouse told there unable to request urgent delivery as warehouse under pressure!!!!! And canāt even tell me if Iāll get delivery before Christmas.... so unprofessional will never use again
ian
Dec 10,2020Order not fulfilled within promised timeframe, despite 2 phonecalls and 3 chat messages. They are full of apologies but short in positive action. I will not use this company again. Non-existent customer service
ROBBIEessex
Dec 09,2020This company is a disgrace! I placed an order on 30th November for 4 x packs of tea, thats all nothing too special demanding and yet still no delivery, in fact its not even been processed! Whittards you are a shower. This is not the first time I have had to complain about their inept online ordering an extremely slow processing/delivery or orders and even customer services ( i use that term loosely) take over three days to come back with such feeble excuses which include COVID-19 and now the latest was because I ordered during the blackFriday scam week! Im going to go back to F&M and June which although are more expensive, they have far superior online and customer service. AVOID Whittards they are absolutely useless.
Mr Andrew Allen
Dec 09,2020Ordered online within a few hours they cancelled as the item was Out of Stock even though at the time I ordered it was In Stock.
Kris Jonhson
Dec 09,202010 days and still haven't received my order. Lack of updates from this company is shocking. 02994034 Parcel delivered and the coffe is great so i will change my rating slightly but i would highly reccomend you to review your delivery slots. We are in UK - most of companies offer 1-2 next day service - 10 days is not acceptable these days
SD
Dec 08,2020Placed an order on 23rd November. Two weeks later and still not dispatched. I've been told on three separate occasions that it'll be dispatched that day. I was told they'd email me a voucher as an apology, that wasn't done either. Their products are good but they don't seem very well run as a company. Edit: Order number is 02911118
Vikki Ako
Dec 04,2020Excellent company, ordered all the Christmas Hot chocolate in 6 different flavours and we are all very happy with them. Fast delivery great packaging. Will be shopping with you again very soon.
fiona boyd
Dec 04,2020Really disappointed with this company. I ordered tea, order number 02862872 and when it arrived despite instructions clearly stated on my front door the delivery driver left the parcel outside in the rain and the contents were ruined. I sent CCTV footage to Whittards proving this and the driver kicking the parcel on my doorstep - no response whatsoever!!!! Have now emailed 3 times including CCTV footage and still nothing, would not recommend at all.. Update on reply, this is indeed the email address CCTV footage was sent to and have resent for the 4th time today
Jonts
Dec 03,2020Have just bought 70% Cocoa Chocolate powder and the moment I broke seal the smell was Amazing the flavour when made into hot drink is how I remember GOOD chocolate drinks should be, well done Whittards 10/10 will be back to buy again.
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Michelle Lennon
Dec 18,2020I bought the hot chocolate advent calendar for my daughter as she has a disability and can't have a regular calendar. There was no number 15 but 2 x number 5's and sachets were missing from number 12. Quite disgusting for such an expensive item and my daughter was very upset. No response what so ever from multiple emails and nobody answering the phone! Won't bother next year, very disappointing as we buy from whittards alot. Since putting up this review I would like to thank Imogen for all her help in rectifying my complaint. My daughter is very happy š