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Reviews 490
My Reviews
Oct 08,2024My first order with Wilkinson Cameras. I ordered just shy of £3500 worth of equipment. A camera body, adapter and grip. Rightly so, they called me after it was received to check details and said it would be shipped today. This tallied with their website which states "Our order cut-off point for same-day dispatch is 3pm Monday-Friday", this order was placed at 1:40pm so lots of time. Indeed, I got emails from them at 1:58pm saying it had been shipped with three different tracking numbers for each of the items. This morning, I get two messages from Parcel Force but the one for the body never came through. On checking with Parcel Force, the camera body shows "Advised not received". I called them to ask what the situation was and was told something similar to that it might have been coming to the store and missed the pickup. Surely not given it was with them by their advertised cut-off of 3pm and their website says nothing about if it comes from a store it might not make that. Largely a disappointing response and false promises. Whilst their terms have a get out for delays caused by the couriers, this appears to be a delay of their own doing. Ordered specifically from them due to a mixture of a good price (not the cheapest) but the option of next day delivery which appears to have just been a false promise. Especially as it was needed today, not tomorrow. (Side comment, you may wish to update your website, Switch and Solo payment methods stopped even being a thing in 2002 and 2011 respectively (a 22 year out of date logo))
Eileen
Oct 04,2024Excellent service. Have bought from the Chester shop twice now & would definitely go to them again. Thank guys.
Karl
Oct 02,2024'Ive purchased a number of high value items from Wilkinson over the past few years and ive always been very happy with both the price and service. I recently had a fault develop with a lens I purchased at Wilkinson, the staff went above and beyond to resolve the problem. I highly recommend this company!
Peta
Sep 09,2024Easy to order online, there was good information on the different models. Printer was delivered very quickly ane I love it.
Brian Hobbs - ExtraHope Fundraising Group
Aug 29,2024From start to order completion - fantastic service! And great VFM!
Ian Mitchell
Aug 28,2024Pre ordered Canon R5 mk2 by mail order but was able to trade used gear in against it via shop in Kendal which I found helpful and staff very friendly. Mail order staff were also very helpful and I have no complaints.
Sharon McLean
Aug 18,2024I recently purchased a 2nd hand camera in store at Warrington branch of Wilkinson’s. Henry was very helpful with the whole process. After a couple of technical issues, I called into the store a couple of days later. Henry and John were fabulous! They resolved my technical issue quickly and explained it to me. They went above and beyond what I asked of them by also resolving an issue with another camera I have. Thank you guys for your patience and superb service!
Paul Edwards
Aug 02,2024Shopping online I found the website very easy to use and understand, it was like step by step process, payment and delivery options were very good, even after my purchase, a quick phone call from them just to confirm my order and update on delivery, excellent service and highly recommended, 10/10
Nigel Hunston
Jul 30,2024Absolutely brilliant service from start to finish. Even taking the time to check the delivery address via phone to ensure the address was correct. The lens came two days earlier than quoted. Wilkinson always come up trumps and they are my go to camera shop
Gerard
Jul 18,2024Competitively priced. Quick delivery. Well packaged. Overall very pleased and recommend Wilkinsons.
Andreas Ioannou
Jul 17,2024I needed a spare Canon R3 battery and they had them in stock at a competitive price. I received it the next day. Excellent service.
Sue James
Jul 15,2024Needed a remote for my camera - staff v helpful and ensured I got the correct one. Using it happily!
David Tanner
Jun 29,2024Camera arrived on time and well packed, price very competitive,hardly heard of this firm before,will return to them in future.Other shops did not have this model in stock,well done Wilkinson!
Colin
Jun 29,2024Lovely experience ordering a camcorder. Spoke to them on the phone and were very helpful and then placed an order with next day delivery which arrived super fast. Excellent service and not a single negative complaint. Thank you 🏅
Stuart Morrison
Jun 27,2024I was slightly disappointed with my recent experience at the Preston store. I had previously been to the shop with my camera to see how much I could have if I was going to use it as part exchange for a video camera. The staff member completed his checks and wrote down the sum of £319.00 yet when I came to part exchange the member of staff would only give me £195.00 after his checks. I just wanted to note that the first offer should stand as this should have been completed accurately and there should not have been a sudden change only a few days later.
Txema Irrintzi
Jun 25,2024Next day delivery for an adaptor ring that was out of stock in many retailers and even in the Canon official on-line store.
Roger
Jun 21,2024Always easy rot deal with, they are helpful and straightforward. I use them often.
barry miller
Jun 21,2024As always, the sales staff on telephone at head office and the sale staff at Preston store where? Excellent
J Hayward
Jun 20,2024Fabulous service and efficiency, with great stock levels and advice too.
Ben Shaw
Oct 14,2024Chester store on Frodsham Street, absolutely fantastic service from Mark today, sorted out an issue with my camera and managed to ensure that no photos on a malfunctioning memory card were lost. Will definitely be buying all future cameras from here - what brilliant service