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iElectrica.com is a family owned and operated business with over 40 years of combined experience in the electronics industry. Since our inception, we have been cultivating the outstanding customer service we are proud to provide for our customers today.
Currently we operate a state-of-the-art sales, processing and warehouse facility out of our location at 5900 Stirling Rd Hollywood, FL 33316.
As our business continues to grow and reach new places, our commitment to outstanding customer service will always remain constant. Our customers are our number one priority; we pride ourselves on meeting your needs and exceeding your expectations every day.
Once you see the savings we offer and speak with our knowledgeable sales or customer service staff, we are confident that iElectrica.com will be your favorite shopping destination.
Here are just a few more reasons why you should shop at iElectrica.com:
• Brand new, Factory-Sealed merchandise. • All Products include USA Manufacturer's Warranty unless otherwise stated. • Quick Turnaround - Most orders ship within 24-48 hours. • Aggressive pricing- Much cheaper than most retailers. • Well-informed, polite and professional sales staff.
Our goal is customer satisfaction and we appreciate your patronage! So, remember iElectrica for all your online electronics shopping needs.
Reviews 710
King Salami
May 31,2024I purchased 65" TV from IElectrica on Ebay on June 18, 2023. I didn't have any issues for a couple months until the screen started displaying an odd pattern in the lower left screen. When I contacted Samsung USA for warranty coverage on the faulty screen, they informed me that the TV I bought from IElectica was a Canadian model that they could not look up in their US system or provide any warranty coverage for (since it was not a US model sold in the US - it was a Canadian model sold in the US). So I contacted Samsung Canada for warranty coverage. They informed me that they could not look it up in their Canadian system or provide any warranty coverage for since it was sold in the US, not Canada. So I called IElectica's customer service to complain about their shady practice of selling grey good TVs whose warranties are worthless. After 2 months and 4 or 5 calls to their perpetually-busy service line and 3 or 4 "we'll call you backs" in which they never called me back, I finally reached a supervisor (Michael) who said they would contact Samsung. That debacle took another 3 months of me continually calling back to get a status. Then after another 4 or 5 calls, he said they were waiting on a new screen from Samsung, and that Samsung was backordered on the screens. It's been almost a year now, and I'm stuck with a $1250 TV that intermittently displays a weird pattern on the screen. DO NOT DO BUSINESS WITH THESE CROOKS. It's not worth saving $50-$7- on a device with NO WARRANTY.
JC
Mar 19,2024I ordered a 75" QLED 8K Samsung TV from them. It was a slow delivery. It only lasted 4 months then stopped turning on.... Samsung told me they will not honor the manufacturer warranty as iEectrica is not a recognized reseller. And that the tv they sold me was manufactured specifically for the Canadian market (I live in US). iEectrica eventually told me (after months of communication) that all their TVs come with a one-year CPS warranty and to send them my order number to help start the process. I did that and they never responded to me again... They still will not respond if I reach out to them. How am I supposed to file a claim when they ignore all attempts to contact them?? If you see this company run the other direction. They will literally take your money and then block you and never correspond with you again.
Steven D.
Feb 01,2024Great A/V Company I was suspicious iElectrica because their prices were so much better than anybody else. I am only writing this to calm others who may have the same unsettled feeling. The product is 1st rate, full US warranty and brand new. This is not gray market garbage. The shipping is free. They use a white glove delivery service, probably to limit their own risk of delivery issues. Therefore it does take a bit of time to get the product. Mine TV came 12 days after the order. It was WELL WORTH IT!
Colby Mills
Sep 21,2023I bought a TV through Amazon, which was outsourced to Digital Supplies, Inc., a (subsidiary? partner? alias?) of iElectrica. It was shipped by UPS & arrived with a hole in the carton. I plugged it in and the screen was shattered. This is my second awful experience with buying electronics online this month, but I expected better of Amazon. I thought they vetted these fly-by-night companies better, but apparently not. I would avoid Digital Supplies, Inc. and iElectrica.
Avi W
May 23,2023Great experience. I had some questions about the TV, and they answered and acknowledged all of my concerns professionally and were very helpful and friendly. TV shipped right on time and the White Glove service from AM Home Delivery was exceptional. Will purchase from here again. Strongly recommend.
Eran Notes
May 19,2023great communication great service A+++++++++++ Thank you So Much!!!!
Sam Pichon
May 18,2023I would say the buying process was a tad unconventional but I saved right under $600 on a 75" 8k Samsung QLED tv so im happy. The shipping company brought the TV inside. Opened the box. Plugged the TV in and made sure everything worked before they left which I can appreciate! Would recommend
Shawn Endtrading
May 18,2023Great experience it started with receiving the best price to the amazing customer support, being informed every step of the process and delivered item in perfect condition.
Eddie Wittner
May 18,2023What an amazing experience from start to finish. Accidentally purchased the wrong product. They went above and beyond to correct my mistake. Thank you Sean and the team you guys are truly great. You have a customer for life.
Olesea Sostac
Feb 08,2023iElectrica is one of those Bait And Switch scam companies. They have a ton of extension web-sites, such as AVDudes, that carry the same products at different prices. You contact them ahead of time to avoid wasting time, they swear on their mothers that the price you see is the price you will get and that no, God no, they are not there to upsell you. 5 days have passed, during which customer service has been promising me that the TV would ship, and... you guessed it. It was never shipped and the order was cancelled because they could not upsell me. The only real prices they have are on eBay because eBay will close their store quickly if they throw shenanigans like this. But their eBay prices are hundreds upon hundreds of dollars higher, the real prices they want for the products, and not the funny ones on their web-sites. AVOID at all costs!
Ishould'vereaddareviewsfirst
Jan 18,2023Please stay away, they're selling refurbish n defective Canadian tv
nanni
Sep 17,2022Looks like the 5 star reviews are paid or employees.No one would give 5 star. 4star may be trustable.
N. Vermind
May 13,2022Seller wasted my time. After spending an entire morning researching and deciding on them, they wrote back days later saying they couldn't ship it to me. And I couldn't get a refund for the protection plan I bought, even though they cancelled the TV purchase. Then they told eBay that I cancelled it, so I can't even leave feedback there. Giant waste of my time and terrible customer service.
Jayme
May 03,2022I am absolutely disgusted and highly disappointed in this companies customer service skills. I myself am in the customer service industry. There is a huge difference between good customer service and extremely poor customer service, this company iElectrica is the bottom of the barrel. My husband and I purchased a Samsung QN75QN90AA 75 Inch Neo QLED 4K Smart TV (2021) for our brand-new house and spent $2,195.00. We then also paid another $199 on warranty insurance for the delivery. They then talked us into a 3 year warranty package for another $399.00. When the TV arrived the box looked perfectly fine, so it sat for a couple weeks undamaged until we moved into our new home. 100% still undamaged! We finally unboxed the TV and the screen was broken in multiple places. I immediately called the iElictrica and they instantly started giving me the runaround. I was told they would put a claim in with the delivery company which was then denied. I then made a phone call to the TV he’s warranty department and they told me that they would not cover it. I then spoke to Micheal and iElectrica’s customer service department he said he would place a claim in with another warranty company. I was told this could take up to 90 days. The first phone call was 3/09/2022, I was told I needed to email photos, which I did. My email is dated 3/10/2022, didn’t hear anything back so I called on 3/11/2022 “ sorry your email must’ve gone into our junk folder.” At that point I should’ve known that this company was a joke. I have called them every week or every two weeks since March. I was told that there would be an update and somebody would be calling me from their insurance company after the review on April 13, 2022. Once again did not hear anything. I called again on April 28, 2022 and Micheal answered the phone. He told me that he was going to place me on a hold to call the insurance company for an update. That hold lasted for an HOUR and 20 minutes before I finally hung up. I purposely took a long lunch so I could hopefully get this resolved. I then called back on April 29, 2022 right when they opened for the day. Once again Micheal was not in yet and the person that answered the phone said sorry we must’ve forgot you were on hold. At this point I just want a refund since my husband and I already purchased a new TV. I would never in my life purchase another item from this company. Especially high priced items that they will never hold up to their end of the bargain.
Brad Kauffman
Mar 24,2022Like many of the other reviewers on this site, I was surprised to get a call from "First Class TVs" (based on the Caller ID) informing me that I would need to pay $140 in freight insurance to ship the TV. I immediately cancelled my order, as there are many other sites offering a similar price on the TV I wanted that do not charge for the freight insurance. Wish I would have read these reviews before I placed the order!
Richard Euhus
Sep 12,2021Fortunately I read these reviews before I placed an order. The super low price and free shipping seamed very attractive. Nowhere during checkout are you told of the additional charge for "shipping insurance". I first read the "Shipping Policy". There you are told that after the purchase is submitted, you will be informed of the additional charge. Before placing the order, I sent them an email, requesting the price. NO RESPONSE.
Alex Ulyanov
May 03,2021Scammers that call you to sell you a freight insurance on top of “free shipping”. Stay away
daniel peel
Apr 10,2021If I could rate this company less than one star I would. Don't buy from them no matter how their price looks. All you get is a run around and excuses. They don't answer phones and return emails. I've waited for a 65 inch tv to show up for weeks. No communication from the company had to pay insurance on delivery that is out there somewhere. Don't buy from this company.
Edred Vera
Dec 15,2020Today is the day! The 15th of December. My tracking number shows that my package has arrived at the delivery terminal on Saturday the 12th. Given that it was the weekend, I decided to wait until yesterday to.....see what’s going on NOW....-_- I spoke to someone first thing in the morning again. I called the CA branch and was informed that yes the package is at the delivery terminal but was now given a new spill on what’s going to happen now, this one a little consistent with what they told me on my last review. Someone was supposed to call me to let me know it’s there and to coordinate a good time to get the package to me. They supposedly sent an email to the dispatcher of the AZ area and they were going to call me back yesterday. Hours go by annnnnddddddd....nothing. Again. I call again around 1400 before the customer service line closes. I give them my info and it seems that the lady on the phone recognizes me (I wonder if it’s one person handling this, if so that’s unfortunate cause it’s a lot of work for one person). The lady informs me that (and this is new info) “the dispatcher and the drivers are one in the same. Unfortunately the AZ branch is a new set up and they do not have phone lines set up to directly call. So once they get done with their deliveries for today, they’ll email us about the status of your order and the delivery time they’re setting up. They should get back to us by the afternoon when they are done with their delivery’s for the day and are setting up their deliveries for the next day.” This was yesterday. Today. The 15th. Still no call at all from yesterday. So again I call (the NY branch since Cali is still called) and I just got off the phone with AM transportation. I am a patient man, I don’t yell on the phone I just reiterate info and express how things are poorly done. I was told that they “see multiple emails being sent out and they responded to us saying that the package has arrived and is scheduled for delivery on Friday. You should be getting a phone call on Thursday to confirm your delivery for Friday.” I asked for reassurance, like the email being forwarded to me so I can have things set up for someone to be there when the package arrives. They couldn’t do that. He said that unfortunately he can not offer any reassurance that it will for sure be delivered Friday, only that they will call me Thursday. Someone is always supposed to call. And it NEVER HAPPENS. I was told I would get the package on the 5-7th, then the 15th, and now it’s the 18th. This is horrible. Again great price on the TV, but don’t expect accurate delivery times and consistent information. That is the most frustrating part.
Hercus
Nov 27,2024Purchased TV from Ielectrica on Ebay,was working fine for the first 8 months, seems 3K down to drain, TV set manufactured for Canadian market, there's no warranty in the US. Made a big mistake dealing with Ielectrica.