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The X-Pole® official web site welcomes you to the exciting world of Pole Exercise and Dance. Get fit while enjoying the exhilarating fun of a pole workout or develop your dance moves with your friends using X-Poles latest range of pole exercise and dance equipment. X-Pole, world leaders in the supply of dance poles, has led the innovation in pole dance equipment for the last 8 years supplying the worlds top dancers and schools with the best pole experience on the market.
Reviews 275
Meghan
Oct 07,2020Carolina was extremely helpful and got my order sorted out and processed right away!
CLARK/SHERICE CASSANDRA
Oct 06,2020Thank you so much Carolina for getting everything straighten out. You were so professional. I hope to speak to your soon, when I purchase my Lyra lite stage .
Rollla Grand
Oct 06,2020Carolina was super helpful with the correction of my order. She was also very apologetic about your US contact email being down. Looking forward to continued business with your company!
Inda Kalivoda-Sheesley
Oct 03,2020Melissa is a gem! She sent me an email promptly after I missed her phone call and she’s a wonderful person to talk to. Despite Covid delays, my phone wait was not long at all and order delivery is as predicted. So glad we got the order fixed and on it’s way! After all this anticipation I will be flying high for my birthday 🥳
Paris Rome
Oct 03,2020I had to give Melissa 5 stars, for her patience and understanding. She worked with me on ordering a part in which I was clueless. I needed help with X-Pole part my wife pole was missing. I had no idea what I was trying to explain, and Melissa took the time to work with me until she got a better understanding of which part I needed. This was after I ordered the wrong part! I would love to send her a "Thank you card" if at all possible. Melissa you are a rare Gem, especially these days when it comes to customer service, we need more people like you... Again my wife and I thank you...
Zachary Bennett
Oct 03,2020I reached out to Xpole to inquire about an order I placed for my girlfriend. After a short computer interaction, i was forwarded to a message machine held by a Caroline, and I left a message. Not an hour later I was called back by a friendly associate of Xpole named Caroline! She was knowledgeable and quick to answer all of my questions. I truly enjoyed my experience with her and I look forward to future business with Xpole! Thank you so much for a great customer experience in a time when great customer experiences are rare! 10/10 A+++ :3
Asia Brianna
Oct 02,2020not only that but they tried to have my review taken down for "falsyfing information" in my review leaving them in a negative light. I've never seen such a display where a company tries harder to supress a CLIENTS voice after the fact rather than do a good job the first time around. 10/23 HER RESPONSE "Hey Asia - thank you for your detailed review. Sorry that your experience was not so positive. But you were repeatedly told that your package is being shipped via Fedex. All pieces you had purchased have now been delivered and we have closed your case. This was done during a time when all orders were subject to a 30 business day delay." The fact that you didn't tell me it was up for delay and are still pressing me is my issue! it Had you had as much communication as you do justifying your mistake rather than only address the matter after I posted to multiple public forms which appeared to garner your attention is the most bothersome fact about it. 10/22 Update: I was given a call from Melissa only after complaining on social platforms like IG, Twitter & AND leaving a negative review. She called me once to resolve the issue & finalllyyyy sent me my shipping details after weeks of no response. Then, she called me AGAIN to kiss up & say I didn't get the tracking details not because she hadn't sent it but bc it was FedEx (USPS informed tracking covers all of those lol the reason I never got the details is cause she never sent it and she dared try to blame ME yet again for HER mishap.) I don't think she gathered that I was the same person who left this review because she called me and I had to tell her she already "resolved" the issue. But only reaching out and giving me the impression that she called after she saw the bad review is not the way to handle this. Am I'm pleased with my extension? Sure. After months of waiting for one part who wouldn't be? But I still would NOT recommend that anyone buy Xpole USA products during COVID or any other for that matter. When people put their money into a company they expect certain levels of results, but The level of incompetency is staggering. Not how you run a business unprofessional doesn't even begin to cover it IMO... 10/16: Melissa has misinformed me about my tracking details. She told me repeatedly, week after week, that my extension was being sent out. I have yet to receive tracking details which only means one thing: I has NOT been sent (I have USPS informed delivery so they would notify me if I had a package coming through). Not only that, but she essentially blamed me for ordering the wrong size after I sent her photos of my pole and the SKU number which can be traced back to her warehouse with the proper measurements.. I'm a novice dancer with high risk so I bought a pole to dance at home in July and I'm still unable to put it up. She's the expert but she really dropped the ball here. I still have yet to receive tracking details & I'm extremely bothered by the fact that she has left me in the dark. The entire experience left a bad taste in my mouth. I don't recommend buying an Xpole solely because of the poor customer service I received directly from her.
Tori
Oct 02,2020Carolina was very helpful with explaining that my xpole was shipped back ! I had no idea, and she took the time to give me the new tracking number verbally and via email. I feel secure knowing that I can expect my package to arrive in a timely manner. Carolina was sincere in making sure that I knew I had the option to receive a full refund or repay for shipping to have my xpole re -delivered. Because of Carolina’s upbeat spirit and kind attitude, I wasn’t even upset about paying for shipping again! Thank you!
Allison
Oct 01,2020Melissa and Rosy were extremely helpful with a safety issue regarding my pole, in addition to being kind and caring. Melissa put me in contact with Rosy, the expert technician, and they helped diagnose the issue and send a replacement part ASAP. In terms of company policy, I might suggest a revision to the setup manual to clarify that the XPert Pro pole can be extended slightly past the red line for certain cases as was explained to me by the technician. Regardless, Melissa and Rosy's assistance helped recover my trust in Xpole and their products with their commitment to my safety and dedicated customer service.
Mathew Yadegari
Oct 01,2020I am overly impressed with the customer service I was provided by Carolina Stone. I needed an Xpert Pro but noticed that product might be 30 days out for shipping, which I understand due to the pandemic we are ALL dealing with. The problem was that I needed the item for a birthday happening in a week. I checked Amazon as well and all it said was "unavailable". I tried calling Xpole customer service to see if there was any possible way of getting it shipped sooner. The phone went to a voicemail stating that due to Covid, employees are working from home and to send an email or leave a voicemail. Now... normally when this occurs, GOOD LUCK getting in-touch with someone. I decided to leave a voicemail anyways with no real expectations. The following morning I was contacted by Carolina who was one of the most kindest customer service reps I have spoken with in quite some time. She was kind enough and willing to help me get the product shipped in time for the birthday. I was amazed! For me, as silly as it may seem, interactions like this really help to boost someones day and mood especially during such a tough year. For that, thank you Carolina! I will definitely let the birthday girl know who made her birthday that much better!
Dustin Davis
Sep 30,2020I ordered from x-pole and knew that orders could take up to 30 days to process, but 10 days later hadn't heard a timeline. I called and Melissa let me know when I would receive a tracking number and when to expect the package.
DaJohnai Polite
Sep 30,2020Melissa! MELISSA MARES was so awesome. She took her time to talk to me about my purchase! A better bonus was that she informed me about military discounts which is extremely important to me. Thank you so much Melissa for helping me.
Temi Judy Fariyike
Sep 30,2020My experience with Xpole was incredibly helpful. I called to cancel an order because I ordered the wrong generation extension part, and just ordered the new one the day I called. I asked some questions because I was curious about the wait. I already have the pole I’m just 1-2 inches shy that requires an extension. Caroline helped me expedite my extension order, so I can get my pole up. She is a blessing.
Alexandru Muresan
Sep 25,2020In the middle of COVID, Carolina Stone saved my life. Yes that’s a bit dramatic but she spoke to me over the phone called me back twice because she couldn’t reach me at first and then made an order happen that I didn’t think would be possible. Thank you x 💯
T S
Sep 25,2020Carolina followed up very quickly to my phone message despite my message being inaudible, and stayed on the line to make sure that my order was processed despite the very busy season!
Olivia Saliynah Drumgoole
Sep 24,2020Hands down, some of the best customer service I've ever received. Carolina provided clarity and solutions in the same breath. She is very personable and kind, and I appreciate her help so much. I will definitely be patronizing this business more often. Thank you again, Carolina!
Nicola
Sep 23,2020Thank you, XPole, and especially Carolina for returning my call so quickly! Carolina was a ray of sunshine in my otherwise rainy day and did everything she could to expedite my order. She definitely went above and beyond to make sure I'd be dancing and exercising again as soon as possible... much needed in this pandemic!
Eleni
Sep 21,2020Great customer service and support. Lara was particularly helpful in ensuring I purchased the correct pole for my ceilings, including the correct size extensions. She also kept me informed of the progress of my delivery (I had to wait c. 8 weeks because of a backlog of pre-orders during the pandemic). I really didn't mind having to wait so long due to covid but it was great to have responsive updates from Lara regarding my delivery. Once we had a delivery date, there were no issues and the items were delivered safely, packaged well and undamaged.
Michelle Valeri
Sep 20,2020Carolina was so great! Helped me select the correct size extension
Grace Espiritu
Oct 07,2020I had to redirect my package Because I was relocating from the Oregon fire. Carolina was great, she helped, contacted me and went above and beyond to make sure I will get my pole at my new home. Thank you Carolina!