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The X-Pole® official web site welcomes you to the exciting world of Pole Exercise and Dance. Get fit while enjoying the exhilarating fun of a pole workout or develop your dance moves with your friends using X-Poles latest range of pole exercise and dance equipment. X-Pole, world leaders in the supply of dance poles, has led the innovation in pole dance equipment for the last 8 years supplying the worlds top dancers and schools with the best pole experience on the market.
Reviews 275
Tenika Barnett
Feb 23,2021Caroline answered my initial call and answered my questions, but she must wasn't pleased with her own answer or found some other way to help me because she called me back and completely made my day. She went above and beyond to make my order, and my event special. Thanks Caroline Stone ☺️
Customer
Feb 20,2021I am extremely disappointed with my experience so far and am still waiting to receive my item. For a large company with whom people are making pretty big purchases, the communication is terrible. My first issue is a minor one, I was expecting I might have to wait a while, however the website clearly said "in stock" when I ordered. Had the website mentioned my item wouldn't be in stock for another 5/6 weeks, I would still probably have ordered, but it would have been reassuring to have that information. After ordering I became concerned that I hadn't received confirmation of any kind from Xpole. I had received emails from Divido/Omniport, but nothing from Xpole. After multiple phonecalls and unanswered emails to Xpole they discovered that I hadn't electronically signed a particular bit of paperwork. I'd signed enough paperwork for the money to have come out of my bank account, but not enough for my order to actually be showing on Xpoles system. If I hadn't chased it up, would anyone have noticed and contacted me? Fast forward 6 weeks to delivery time. I get an email from UPS with tracking details, no communication from Xpole to say it has shipped (surprise! surprise!). On the scheduled delivery day I get another email from UPS stating "at the request of Vertical Leisure Ltd, the status of this shipment has changed which may cause a delay", And of course...nothing from Xpole. This delay may be down to UPS, but since nobody is communicating I just don't know EDIT: the delay was down to UPS, not Xpole. So my scheduled delivery date has been and gone and I have no idea what is going on or where my parcel is (tracking is still saying it will be delivered by yesterday lunchtime). I will be trying to get through to them again on Monday. UPDATE: my frame arrived! However a connector piece for the top hasn't turned up yet. Again I had to contact Xpole to find out what's happening with the missing order. No communication from Xpole regarding shipping or delays or that my order would be split in to seperate parcels. I can't fault the actual Xpole products, but I'm really shocked by how terrible the communication has been, none of this would've been a problem if they'd communicate, keep their customers in the loop and let them know whats happening with their orders. I wish there was another company in the UK offering similar products as maybe a bit of competition would give them a shove to sort their service out. Until then I guess they have a monopoly on the pole/aerial industry in the UK, people will keep buying their products so they don't need to worry
Kelley
Feb 20,2021This is my first time purchasing with XPole and I’m super excited about what I’m getting! The process with FedEx has been slightly frustrating as I’ve missed two delivery attempts. I contacted XPole and spoke to both Melissa and Carolina and oh my goodness. They’re amazing! They made the process way less stressful and answered all my questions. Carolina even 3 way called with FedEx to sort this out for me. I’m so so happy that I chose them to purchase from! They are so supportive and I couldn’t be happier! Thank y’all so much!!
K.T
Feb 17,2021Happy with my purchase. There is a bit of a wait due to the holiday season, among other reasons,which they let you know about up front. Customer service via email has been great. The Customer Service Associate was Melissa M, she was amazing. She was knowledgeable, helpful and she made sure all of my questions were answered. I had more questions once I got my pole and Melissa gave me a call to help me understand the installation process. She went above and beyond. The set up was easier than I expected.
Savannah Olsen
Feb 17,2021Would give 0 stars if I could. I excitedly ordered a pole and the website told me I did not need any additional extensions despite me putting in my ceiling measurements MULTIPLE times and with different ceiling heights, to make sure that I was correct in not needing an extension piece. I did not feel like waiting for another order or another piece that might be missing. I then proceeded to wait 11 days for my pole. I finally got it today and to my surprise, the pole DOES need an extension piece and did not fit my ceiling at all. They failed to let me know that they were OUT of extension pieces and their page mistakenly told me “no additional extensions needed. I did not receive ANY email at ANY point indicating there were missing pieces for my product. I call the company and they are apparently out of stock. How are you selling poles without extension pieces? You make your customers wait for their product for them to find out they can’t use it, because of a missing piece. If you as a company don’t have all of the parts of the product, please stop advertising that you do. It is deeply frustrating as a customer. What you should do is take the product off the site until you have ALL the necessary pieces. Do not recommend
customer
Feb 11,2021Carolina was great! She expedited an order that had some technical difficulties when she didn’t have too! That’s customer service and bc of that I would recommend xpole and Carolina to anyone!
Francisca Cromwell
Feb 11,2021I had a very pleasant experience on my call with Carolina Stone. She was extremely helpful, and was kind enough to process an order over the phone just in time to get the last extension pole in the size that I needed. I am super excited!
K.T
Feb 09,2021Carolina Stone was so sweet, knowledgeable & helpful in my ordering process. I highly recommend X-Pole US for all of your Aerial & Pole Fitness needs!
a
Feb 09,2021Customer service does not exist- they are impossible to reach, they’ve had my money for literal months and I can’t reach anyone. I got an email from some other website asking me for a photograph of my driver’s license and my social security number- WHAT?! I’ve never been asked to divulge personal information to order a freaking stripper pole! At this point I just want my money back but no one will answer my emails.
Kathy
Feb 06,2021Carolina made my customer service experience a 5 star experience. She was diligent, polite, and very helpful. I expressed to her a personal concern and she personally took care of the matter. I can’t thank her enough and people like her are invaluable!
Lynn
Feb 06,2021Carolina was very helpful when I had a double charging issue on my card. She called me back in a timely manner especially since I live in Canada and X-Pole headquarters are in the U.S. Phenomenal job! She was fast and efficient. I can't wait for my order to arrive.
Holly Ellis
Feb 04,2021I ordered an Xpert pro pole mid November, and was emailed the following day saying the pole was currently out of stock and it would likely be a month before it arrived, I understand the pandemic has caused havoc for companies getting and shipping stock, however it would have been nice to be aware before I placed my order, a few days later a notice was put on the website regarding stock delays The pole arrived and was installed mid December, seemed great however when I put the pole onto static the pole continued to spin slightly, I replied to the email address that had originally contacted me with a video and was forwarded to the technical team who within 12 hours or so of my original email said they would send me a replacement part which I was happy with, I took the pole down a few days later as the problem was getting worse, expecting the part to arrive shortly after After a month I hadn’t received the replacement part so emailed the technical team asking for an update, after waiting for almost two weeks for a response I emailed the original email address that had contacted me, again asking for an update, this time I received a response within 48hours informing me that the order had been placed the previous day due to lack of stock, I received a shipping notification shortly after I love the x lock feature, it makes the pole so easy to use, and having used x poles in the past I decided to purchase my own for home, however I’m disappointed by the lack of transparency around stock levels, and seeing other reviews detailing the same fault my pole has is concerning, it’s now been 12 weeks since I placed my order and I still don’t have a fully functioning pole, however I’m sure once the replacement part arrives I will be more than happy with the product
Syna Morse
Feb 03,2021Carolina went above and beyond to make sure the shipping for my client's items were being processed. She stayed on the phone with me as I was completing the appropriate documents to finalize the order. Thank you again for all your effort and help! Cheers, Syna
Charita Dailey
Jan 30,2021I kept having call connection issues where the XPole number was showing up as No Caller ID and was not allowing me to answer incoming calls from Carolina, but she was relentless and did not rest until my order issue was rectified. She was incredible, accommodating, and deserves a raise! She worked with me over a two-day period and even emailed me while we were still having trouble. She is awesome!
Lindsay Houser
Jan 28,2021Carolina was a great help to me in getting my order processed and going. I appreciate everything and have had a great experience with x pole. Thank you!
Rosana Soares
Jan 27,2021Carolina was amazing! Extremely knowledgeable and very professional. She was kind and respectful, she took the time to help me and ensure that I would get what I need. I am very happy with the quality of customer service that Carolina provide me with. Thank you so much for all your help, it is greatly appreciated . Best Regards Rosana Donnelly
Cristella Stone
Jan 27,2021I ordered a pole through the website and was informed that there was a glitch in the system and that the 40mm is not offered in stainless steel. Carolina contacted me promptly to discuss other options assisted in placing a new order for the 45mm in stainless steel and did not upcharge me for the price difference. Thanks again. I can't wait to receive my pole
Haja Tunkara
Jan 21,2021Carolina was amazing! We are in a time crunch and she returned my call quickly and found a clear path forward. I am so very grateful to her, I know these times are challenging, but in spite of that she made it a point to provide excellent customer service. Oh and her energy is amazing!
Kayla Yzaguirre
Jan 20,2021I received an X-Pole as a Christmas gift. Unfortunately the wrong one had been shipped. I received the correct shipment 5-6 days after reaching out to X-Pole via email. I had further questions/concerns and I had the privilege of speaking to Melissa Mares. She was the sweetest customer service representative I have ever had the pleasure of hearing from. On top of her care and consideration she assured me a promotional bonus gift. 12/10 on the customer service scale; X-Pole is an amazing company.
Shaylee
Feb 24,2021After almost 2 weeks of playing head games with FedEx about where my package was and when it would be delivered I finally called XPole directly and got ahold of Carolina. She was more helpful in just the first phone call than the dozen I made to FedEx combined. Although the problem wasn’t her or her company’s fault she went out of her way to try and fix it. Even though I still haven’t received my package after 4 weeks past the original delivery date, Carolina has made me feel secure knowing that even if my package is returned I can be in contact with her about a refund/ repurchase. I greatly appreciate her taking the time and having the patience to help me with this issue.