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The X-Pole® official web site welcomes you to the exciting world of Pole Exercise and Dance. Get fit while enjoying the exhilarating fun of a pole workout or develop your dance moves with your friends using X-Poles latest range of pole exercise and dance equipment. X-Pole, world leaders in the supply of dance poles, has led the innovation in pole dance equipment for the last 8 years supplying the worlds top dancers and schools with the best pole experience on the market.
Reviews 275
Jossie Buitrago
Sep 17,2020Kash made the process so easy and pleasant! She helped me pick a good place for my pole and even helped with the assembly. Very friendly and informative. Great reconditioned brass pole 🤩
Krystal Banaszewski
Sep 16,2020I just wanted to leave a review for Carolia. I encountered roadblocks this year in receiving my first X Pole this year (2020). I first i purchased a XPert Pole back in April which I received a Fed Ex shipping label yet never physically received my package. In July I contacted X Pole about my order status, but by that time I changed my my mind a opted instead to purchase a X stage lite ( which I love). After emailing back and forth with others Carolia personally called me to make purchasing the difference seamless and easy via PayPal by applying my payment of my X Pert Pole to my X stage lite. She was always pleasant, helpful and quick to return emails and phone calls. Krystal Banaszewski
D Mechelle
Sep 15,2020I had the pleasure of speaking to customer service rep Carolina the other day and she turned a very bitter and unfortunate situation into a positive experience. She was professional, engaging and took the time to actively listen to my concerns/complaints. Sometimes things are beyond our control and I appreciate the X-Pole team showing up for me/their customers during these crazy times that we live in.
Am Fa
Sep 13,2020Kash and the team at Xpole were so incredibly helpful and prompt. Kash answered my questions and made sure to get the exact measurements and model number for my pole in order to give me the best fit for the extension. So happy to have had a positive customer service experience tailored to my needs. I will continue to be a customer and will refer friends to XPole. Thank again!
Roderick Frost
Aug 20,2020I was absolutely worried about purchasing this product from XPole because of all the customer reviews. 100% of those worries came from customers complaining about email response times and communication. I can assure you that every single one of those reviews are total crap. The people at XPole were the absolute best at everything they did. The customer service was top of the line just like the pole. 100% satisfied and 10/10 would buy another one from them. And I’m giving a huge thank you directly aimed at Melissa Mares for being one of the nicest reps I have ever had the pleasure to deal with. The entire team including the makers and distributors deserve acknowledgement of being an incredible team/company to deal with. The pole itself was so easy to set up. It’s easy static to spinning locking mechanism is the bees knees. When I first put it up I tightened the pole up to the ceiling pretty tight and when I gave it a spin I was disappointed. It wasn’t until my soulmate jumped on it and she gave it a routine. She spun so effortlessly and was almost in tears with how incredible the pole was. I have it a try myself and realized, once it had weight on it is when it really takes on a life of its own. If you buy some knock off after reading this review then I’m not sorry for you. You absolutely get what you pay for here.
Belle
Aug 19,2020I am willing to change my star choice at a later date if my current disappointment changes. When I decided to purchase a dance pole I did some very intense research on the multiple companies out there. I finally made the decision to order from xpole. I know that right now with the pandemic going on it has put delays on a lot of things. Totally understandable. I just wish that given this time of crisis we are in, that if a purchase has been done, which is not a cheap purchase at that, (over $400.00) that a business would at least keep in touch with the customer about their purchase until it has successfully arrived. By a lack of communication, in this pandemic crazy time we are in, it causes a bit of unnecessary and avoidable anxiety and frustration on the customer's part. The last thing that anyone is wanting is to worry about whether or not a big purchase is turning into a failed purchase. Nobody wants to have to take action towards getting their money reversed. Who wants that crazy headache. I apologize for my long rant. Just a customer trying to patiently wait for their pricey purchase..or just an update at least. Thanks.
Seena Marie
Jul 31,2020I have not yet received my X-pert pole, so I can not rate my actual experience with the product. I completely understand due to Covid, shipping and communication times are extended. If a representative from X-pole can assist, I would greatly appreciate it. UPDATE: I was contacted immediately, and all questions were answered. I also received my shipping update. Due to an error of address, on my part... there was a slight delay. But Carolina fixed the issue, and it was shipped out today! Thank you so much Carolina for reaching out to me so quickly, and helping me with my order. She was very helpful, kind, and understanding with my concerns. I can not wait to receive my very first X-pole! ***Everyone please just give them some time. California is under a serious lockdown, so give a little kindness and patience with the reps at X-Pole. Stay safe everyone!
Cecily Anaraki
Jul 23,2020Buying a pole has been something I've been wanting for YEARS! Finally pulled the trigger, now just waiting for it to arrive. Carolina helped me with a couple issues regarding the invoice generation so that I could expense the charge to my work as part of our gym/wellness reimbursement plan. SUPER helpful. So happy.
Synclaire Butler
Jul 23,2020I believe it was Carolina who helped me. And she was so sweet and helpful. Her consistency helped get to a resolve after over a month of waiting.
Pamela
Jul 22,2020Carolina was very sweet and helpful with helping me make changes to my order.
Mermaid School
Jul 21,2020I bought a Lyra pole in April. This is the first item I’ve bought from this company. It took two months to get here and arrived super damaged. Contacted them to let them know and they’ve been communicative through email. 3 months after ordering still trying to get the replacement parts for this order. Hopefully I’ll get the last replacement part I’m waiting on. Had planned on getting a Lyra rig in the future but may have consider getting that else where.
Celi
Jul 18,2020I ordered my X Pole about a month ago and it got delivered today. Due to the pandemic (international) shipping took a little longer than usual and it took way longer than usual for X Pole to get the pole ready for shipping as they ran out of stock because of the lockdown obviously. However, in my eyes this is not a problem at all – it was announced before I placed my order and Lara from X Pole customer support gave me a lot of helpful and friendly updates and helped me change my order so I would get my pole ealier (I changed colour from powder coated black to white). This worked out very well and I am very happy with my pole and the whole process of order and delivery by UPS. The pole is of good quality. Before I ordered my new X Pole, I used a no-name pole and I can really feel the difference, especially while spinning. The X Pole glides way smoother. Also the way it is built (X Joints) feels very safe. From what I have seen so far, it's worth the money!
Andrea Hockley
Jul 02,2020If I could give 0 stars I would. I placed an order with them almost 2 months ago and was told it would be shipped to me by June 15th, it’s now July 2nd and they won’t answer my calls or emails to even help me find out where my pole is. How can you run a company with zero customer service? I wish I would have ordered off of any other site than xpole
Anna
Jul 02,2020I just spoke on the phone today with Carolina Stone and she was wonderful--so helpful and nice! I've been waiting a long time for my pole due to COVID delays and really appreciated that Xpole offered me the chance to switch my order so that I could get a pole sooner (thank you Kash for the email update!). I ended up needing to order an additional extension piece so the pole could be used in a room with a higher ceiling, and Carolina helped combine the orders so they ship together which was awesome! (I was so worried it would take an additional month for the extension to ship due to delays). So excited for my pole to arrive, thank you Xpole!!
Tristan Williams
Jun 21,2020Update: received my pole a few days after posting this, but still was never sent shipping/tracking information, or a notice of shipment. Very happy with the product, just wish there would’ve been *some* form of communication throughout all this. I know circumstances are extenuating at the moment, though ••• I would love to be able to give a better review, since I’ve seen so many great comments about their product quality and customer service. But it’s been over 7 weeks since I placed my order, and I still haven’t gotten any useful updates on when I’ll receive it. The order status was updated from “processing” to “completed”, but I still haven’t gotten any shipping information or a timeline for when that information will be available to me. Really hoping I’m able to get *any* details about my order soon
Maria Godinez
Jun 14,2020I needed an address change and Carolina Stone was very helpful and was able to assist me with no problem!
Charlotte Davies
Jun 11,2020Couldn't fault their customer service at all, called up and Laura (I believe thats her name) was so helpful!! She was friendly and solved my problem quickly and easily with no fuss! Have seen a lot of people complaining about ling waits on poles but they only started shipping again recently so of course theres gonna be a wait, its a global pandemic guys you have to be patient, i waited 3 and 1/2 weeks for my pole but when i contacted them they were very helpful letting me know timeframes about when the stock was available. Amazing service and I'm so excited to finally have a pole at home!!
Pétra
Jun 09,2020Carolina Stone is amazing. The true definition of customer care. There are so many representatives that do not put the customer/client first and she did just that. The old school feel of “The customer is always right”. Though this wasn’t a matter of who’s right or wrong, I know I can trust in this company and will be ordering again in the near future. Thanks, Ms.Stone.
Daniel
Jun 04,2020Carolina was incredibly professional, thorough and helpful. Give her a raise!
Jeanelle Yates
Sep 19,2020First off, I just want to say I am extremely happy with my experience with X Pole! I was able to pick up my xstage and extension in the same week and Kash was great accommodating the pickup for me! Also I really appreciate the customer service I received from Carolina over the phone, she was very friendly and easy to talk to. She had warned me about potential fraud/ card problems when having trouble with my delivery refund. I’m glad she reached out and was so helpful! Overall, I’ve had a positive experience with Xpole and will continue to be a loyal customer to you guys with all my future pole needs ! Thanks for everything