To leave a review you need to be logged in
The X-Pole® official web site welcomes you to the exciting world of Pole Exercise and Dance. Get fit while enjoying the exhilarating fun of a pole workout or develop your dance moves with your friends using X-Poles latest range of pole exercise and dance equipment. X-Pole, world leaders in the supply of dance poles, has led the innovation in pole dance equipment for the last 8 years supplying the worlds top dancers and schools with the best pole experience on the market.
Reviews 275
Glori Chacón
Apr 29,2022I needed to ship my home pole to Puerto Rico and was able to purchase and get it shipped. Thank you so much Carolina you were amazing in guiding me though the process so quickly and you are very nice person. So excited to try my new pole! Very happy with customer service.
Leighane
Apr 22,2022They offer a finance option. I made an order and requested to pay by finance. I received no application for over a week. I contacted them and they said they are unable to send the finance application and I need to create an application through the finance company website. I called the finance company 5x and each advisor explained that the retailer (x-pole) needs to send me an application form where they fill out details eg: my name; email, cost and then I will fill out my personal details and send the form to the finance company. It’s been over a week, and no luck. X-pole is not responding to my emails and when I call up, they are still stating they do not send applications. HOW ARE YOU OFFERING FINANCE THEN?? Even on the finance company website it clearly states that the retailer sends the application. At this point, I’ve given up. Poor management, poor customer service. I will purchase from elsewhere.
Lorena De Vanna
Apr 18,2022I normally buy all my poles and apparatus from X-pole and I never had any problems but last year I bought an A-frame and used it 2 months. Now I'm building it and one of the legs it's broken! I haven't even finished paying it! I didn't used it much and a spare leg costs 155£. I'm always very careful with my apparatuses and sadly I won't enjoy this summer... And this frame it's not cheap
Mar Figueroa
Apr 16,2022I had an amazing experience ordering my pole and extensions through email. Roxanne Harvey was quick to respond my questions and manage any issue or worry I had with the shipping to Puerto Rico. She was kind and helpful and made me look forward to ordering again from x-pole.
Jamie
Mar 29,2022Melissa was amazing. So kind, and professional. She went above, and beyond to help me. I got my aerial A-frame on time, and in great shape. Easy to put up, I've been using it a lot. Highly recommend!
Renee L
Mar 25,2022Carolina had EXCELLENT customer service skills and was willing to help! I also appreciated that they got back to me within 24-48 hours of my follow up email on my order. It was a pleasure chatting with her.
Sarah
Mar 18,2022Roxanne was very helpful, answering both of my questions quite thoroughly. She gave me her professional opinion on the best setup for my space, and helped me understand my pickup and shipping options. It took a couple days to hear back from the X-Pole team, but they did notify me it would take up to seven business days to hear back when I sent in my email and got back to me well within that time frame. Thanks again, Roxanne!
Janessa
Mar 18,2022The customer service representative that handled my questions and requests was Melissa Mares. I have been looking to get an XPole Pro for a while and finally saved up enough to treat myself! before purchasing, I saw in the past there were 20 percent off deals offered for military and veterans and emailed the customer service asking if they would honor the sale before purchasing! I got wary after not receiving an email back after a couple of days and went ahead and purchased the pole and emailed the customer service asking if they would be able to just refund the difference after sending my verifications ahead of time and she got back to me and was able to give me 10 percent back! I look forward to furthering my pole journey and thank Melissa for being so efficient in finding out and honoring their discount policy!
Summer Rogers
Mar 10,2022Very helpful and kind! Thank you so much!
Ashley
Mar 10,2022I can’t say enough about how helpful, friendly, and knowledgeable the X Pole team has been so far. I was back and forth mostly with Melissa Mares, who was extremely sweet and quickly got back to me with all my questions (even long after my purchases were completed). Such a great experience as a new X Pole member!
Aimee
Feb 23,2022Great customer service and speedy delivery, even though they were initially out of stock of the pole I wanted it still came super quick. I already have it up and love it!!!! Thank you
Cherry Ng
Feb 10,2022I have ordered a chrome and then changed my mind once I saw they have a restock in brass. I contacted the customer service and she told me they could return the chrome to Canada warehouse, and that I could place an order on brass. But I see they have changed nothing on UPS delivery so I sent another email to ask again whether it should be me to return the product. Then they said they don’t accept return! How ridiculous! I already purchased a brass by then as the customer service told me to!!! I feel like I’m being deceived to buy two poles.
Mercedes Sim
Feb 08,2022Their products are high end quality, and they have great instruction videos. So far, my pole works perfectly. Although they should definitely consider changing shipping companies because UPS is a nightmare.
Emma
Jan 21,2022I reached out to X-Pole because my pole was not successfully delivered to me, and Roxanne Harvey was extremely kind and helpful when assisting me. She showed empathy for my situation and was very quick to offer a solution. I really appreciate her time and assistance with this issue, and I was very happy with her customer service! :)
Raven D
Jan 16,2022Roxanne Harvey was very helpful. My 11ft pole fell a few times after installation. I've read the instructions and watched the videos but couldn't keep my pole from falling after a chair spins. Roxanne sent me a video showing me how to install the pole with details that weren't emphasize in the initial instructions. So far, I havent had any problems with my pole shifting and rebuilding my trust in it.
Michelle
Jan 14,2022I purchased my pole back in NOVEMBER, still haven't got it. They told me FedEx messed up and they'll be sending me a new one so I've been waiting- still nothing. I have messaged melissa MULTIPLE times now with no response as to if they've sent it or the new tracking number. Nothing no response. For someone who paid for a product I haven't got I expect better communication from the company it's a lot of money to pay for something I'm not getting? I dont want a new pole now I just want a refund at this point. The worst customer service ever.
Jacque Tietjen
Jan 12,2022I'm absolutely in love with my A frame! When it arrived it did unfortunately have a manufacturer malfunction in one of the legs and I was unable to set it up. Roxanne was incredibly helpful and kind in helping me get a replacement leg and was able to set up the rig successfully! Best Christmas present ever!
Christina Kwon-Do
Jan 02,2022I want to say X Pole has great customer service is fantastic and took care of me well. Your products are well designed and do the job. I have used my stage and pole at many clients and they absolutely love it and want to start learning pole.
Dee Redmond
Dec 15,2021Terrible terrible experience. Their customers service is awful and the way that they run things is awful. I specifically requested that it did not require a direct signature when I was checking out because I live in an apartment with a mail room and thought that fedex might not deliver it, due to not being able to enter my apartment complex. Fed ex is telling me that I cannot change anything and that Xpole all placed restrictions on MY order. Therefore I cannot opt to pick it up from a nearby Walgreens or FedEx store. All of this is delaying my order. No one has gotten back to me from Xpole, dispite multiple attempts. Also, it seems stupid to me that Xpole would continue to utilize Fedex, since it seems that many people have so much trouble getting their poles delivered from them. This is upsetting and I am very much so disappointed in this service/process! Terrible company to spend over $1,200. 10/10 would NOT recommend!
Bethany Staples
May 06,2022If I could give minus stars I would. Customer service is shockingly bad. Unfortunately the pole that I bought didn’t fit so I returned it. They don’t offer a returns service so I took it on the chin and paid £35 to pay to return the pole, combined with the £11 delivery I paid from them to me, this takes my delivery charges to nearly £50 already. I get a confirmation email from the delivery service the next day that the pole was delivered. A few days later, still no communication from X-Pole. So I email them asking if my refund is being processed and have they received my pole back. I get a response from Lara saying that a partial refund was given. When I questioned why this was she said it was a repackaging fee. I responded and said it was returned in the exact same packaging as per their website so how could that be possible. She replied saying ‘ The item came back without the shrink wrap around the pole and also there was damage to the upper dome of the item.’ I replied and said there was no way that I caused damage to the dome as I only removed the two main poles. And were they saying that a piece of shrink wrap equates to over £30? I requested a photo of the so-called damage that I’d caused but never got one. I had no reply until I emailed again requesting a response. The response was ‘ The re-packaging fee is not simply just for the re-packaging itself, it also includes the handling, admin costs to raise credit notes, re-stock and re-packaging.’ I replied with the following ‘The item that I returned to you was not damaged in any way, was returned within 30 days and was in the original packaging. You said shrink wrap was missing so therefore you are saying that some shrink wrap equates to over £30 worth? I don’t think so. I want a full refund or I can get you a quote of how much a couple pieces of shrink wrap cost at wholesale price and you can refund me the difference. I’m already £46 down as you don’t offer a returns service and on top you are now trying to get more money out of me.I will be nearly £80 down for absolutely nothing and it’s disgusting that you treat your customers like this.’ I have not had a response since then. I am appalled with the way that X-Pole are blatantly trying to charge their customers extortionate amounts for inadequate reasons. I will never ever use X-Pole again or recommend to any of my pole friends. Go with Platinum Poles.