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The X-Pole® official web site welcomes you to the exciting world of Pole Exercise and Dance. Get fit while enjoying the exhilarating fun of a pole workout or develop your dance moves with your friends using X-Poles latest range of pole exercise and dance equipment. X-Pole, world leaders in the supply of dance poles, has led the innovation in pole dance equipment for the last 8 years supplying the worlds top dancers and schools with the best pole experience on the market.
Reviews 275
Rachel Cumber
Jul 14,2021I anticipated my order to ship at the end of the month, per the website announcement. Yesterday I received an email that my order processed and was going to be shipping soon. I wanted to verify this, as I need to make delivery arrangements. Not only did Caroline handle my inquiry politely and professionally, she assured me that my order was going to be shipping out soon, weeks before I even anticipated it. This was such exciting news and the positive interaction made my day. I am certain I will be in love with this product, but the excellent customer service will definately having me recommending Xpole to others. Thank you!
Maggie Mae
Jul 08,2021When I received my pole I was having trouble with an xjoint and my extension pieces. I got in to contact with Roxanne Harvey and she was phenomenal. She took the time to listen to me explain all the problem I was having and didn’t stop assisting until my pole was installed and ready for action. It took two different shipments of parts to find out what went wrong which Roxanne discovered after more phone calls and emails. She made sure the next shipment out was correct and fully functioning. When I realized my pole was not coming together and needed new parts I was stressed thinking xpole might not help me out and I would have to order new pieces. But they exceeded my expectations and now I have the most fun with my xpole. All thanks to Roxanne who I can not thank enough!
Nicole
Jun 16,2021Roxanne Harvey was incredibly helpful and so patient when helping me. She seriously went above and beyond to assess the issue and fix it immediately. I am extremely appreciative!!
Bea Erika Hernandez
Jun 15,2021So, my boyfriend got me and xpole for Christmas and we set it up. Unfortunately the B pole got stuck and wasn’t able to fix it. I was so disappointed I can’t get a hold of anyone on weekends because I work on weekdays. I lost hope until Roxanne answered me help me fix my problem. She was so nice and patient. I never had customer service this exemplary before. She was very informative and even went above and beyond to resolve my problem. I’m so happy that my problem was addressed with no hesitation. Taking an off on a Monday was worth it to fix my problem. Thank you!
Michael Musto
Jun 11,2021I love my fitness/dance pole. My initial purchase I had an issue with the pole expanding to fit my ceiling after putting it together. I contacted X-Pole, Roxanne assisted me in trying to resolve the issue, I was sent a new A-pole with adjuster base and it was perfect! Overall my experience was great. Delivery time for both the initial purchase and replacement, customer service and response time. I am completely satisfied and highly recommend X-Pole US.
Rina Liles
Jun 01,2021Roxanne’s customer service was fantastic! We kept playing phone tag due to my work schedule, and ultimately she sent me a detailed email with links that addressed all the possible answers to my questions, and explained the various options clearly and succinctly. Then, when I placed the order for the extension piece I need, a banner notified me of a possible shipping delay and estimated arrival time for me. It helped realistically set my expectations and kept me feeling informed. Great service all around!
CookieBates
May 16,2021Good wonderful great
Rachel Moskowitz
May 13,2021Carolina Stone was the sweetest, kindest representative I have spoken with in a long time. She promptly fixed my issue (even though it was tricky) and made me feel as though I had valid concerns. I honestly wish I could give her 10+ stars.
Natalija Habarova
May 07,2021An amazing x-pole-guru on the operator line sorted out my issue in 5 min, after struggling to get a comprehensive help via multiple emails with one of their assistants. Thank you L!
Naomi
May 06,2021This review is solely based on the amazing help I received from Roxanne Harvey. This was my first ever pole purchase so I had called ahead and she gave me such insight on things to consider before deciding on a pole. I had previously emailed customer service before the call because it was the weekend. Roxanne actually ended up receiving the email afterwards and I told her which pole I ended up ordering and she was so sweet and reminded me that the pole I chose would not work either do to my allergy. She left her number and I was quickly able to give her a call and resolve the issue with no headaches. She made me so much more excited and confident in my purchase. If I ever have any other questions moving forward I know I can reach out to her for direction. Thank you so much, outstanding customer service!
Ruben
May 06,20213 months to get the pole delivered, wrong extension. Tried to get the correct one. Lara bounced me for a week, email after email, always ready with a new, baseless excuse as to why they couldn't ship. First it's UPS, even if there are no updates mentioning issues. Then it's customs, yet they can dispatch the pole, it's just the extension that can't be shipped. Then it's COVID, even if collection would take place according to governmental guidelines. Still can't use the pole we bought, have to wait until July for them to sort an imaginary issue: a total of 6 months. I basically want to give them money they don't want to take. Bad business, terrible customer service. Cannot recommend, don't make my mistake. Get your pole from an actual business.
Erin Muscatelli
May 05,2021I am absolutely delighted with my recent purchase - the Xpole Sport (NS) - not only has the product exceeded my expectations, but the customer service I received along the way has been above and beyond. The clear and responsive communication from Carolina was incredible from start to finish - I have every confidence in my product and this brand and will be recommending!
Yasmeen Elsakary
Apr 29,2021Roxanne went above and beyond with helping me both trouble shoot my pole installation as well as walk me through the remainder of the installation even after the problem was solved. She was superb and I’m so happy my pole is properly installed thanks to all of her help.
amy
Apr 29,2021amazing customer service!! i had...so..soo many questions and roxanne answered every one of them and helped me figure out the best purchase for my needs. shes wonderful! cant wait for it to arrive!!
Erin Bolger
Apr 26,2021I don’t have a pole yet, but Roxanne had been very pleasant in email inquiries from me! Can’t wait to get my pole!
ORLA
Apr 26,2021Melissa Mares was great and very helpful, I received my new pole very quickly. Excellent customer service
Maura O'Leary
Apr 23,2021I recently received email X-Pole customer service from Roxanne Harvey, who was absolutely wonderful. She answered my emails promptly, politely, and helpfully, even though I think the questions I was asking were kind of repetitive and annoying (again, my opinion, not hers!). Moreover, she went above and beyond to reach out to me of her own accord once a product I wanted came back in stock, just to make sure that I didn't miss out. This is incredible customer service, and I hope X-Pole knows how lucky they are to have an employee like her. (I haven't actually received my purchase yet, so I can't rate that, but X-Pole gets 5/5 stars for customer service!)
DW
Apr 23,2021Roxanne really exemplifies good customer service! I ordered an X-Pole pro and eagerly awaited it but the delivery service lost it. I was at the end of my rope after weeks chasing this package when I reached out to X-Pole directly; Roxanne got a replacement pole sent to a location where I could go and pick it up in no time. She never made me feel like it was a lost cause or like I had to just accept that my money and pole were just gone. She even sent me a goodie bag for my trouble. Way to go!!!
Chelly F
Apr 17,2021Carolina was amazing! She had a great attitude. She was super helpful and answered all of my questions.
Mair
Jul 21,2021I don't normally write reviews, but I recently bought an A-frame from X-Pole UK and was really impressed. The frame itself came super quick and when part of my order (extended top bar) wasn't in stock they got in touch straight away to offer me a number of options. I've since decided I don't need the extended top bar and again the customer service has been amazing and they refunded it really quickly with no problems at all. Overall really happy!