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Reviews 810
ibraheem shahid
Apr 17,2024Regan and jordan excellent engineers very tidy job, need a pay rise
Mohammed
Apr 17,2024Install was very good.kamen was very helpful, he connected everything up for us and explained everything in detail. Very smooth process
Michael Denton
Apr 16,2024Really good service from Aiden was really friendly and easy to talk to helped out amazingly speeds all perfect.
Vicky Ashall
Apr 16,2024Very helpful and chatty my daughter has difficulty with loud noises and they were warning her when they were drilling so she could put her ear defenders on
Katie Brydon
Apr 15,2024BEWARE AWFUL COMPANY can’t get through on the phone if you do you will be told they will call you back they don’t Told our internet would be live on the 1st Received our router tried to connect and nothing Finally managed to get through to them eventually to be told the order had been cancelled. Now left with no internet till I can sort something else THE WORST COMPANY EVER.
Philip Clegg
Apr 15,2024I've been trying to cancel these clowns for months. Every time they change their mind about when I can cancel. Now its after the router was returned. Clowns and a total rip off. Do not use. You have been warned.
Jamie Shields
Apr 14,2024I was having issues with the internet and my speeds were criminally slow. I rang up, spoke to Denzel who was not only a really nice guy but sorted my issues straight away. Honestly I cant say a bad word about this guy and the service I got once I got through.
Kelly Garrick Ceremonies
Apr 13,2024APPALLING! Wifi worked for a few days after installation then never worked, constantly dropped out, and spent hours trying to speak with customer service, charged an extra £10 per month for the mesh system that never worked. When I tried to cancel, they told me the charge was £350.00 cancellation charge. Awful customer service - I DO NOT RECOMMEND THIS SERVICE. A contract agreement was made between two parties, supplier failed to supply service, yet still charged us.
Tamara Hall
Apr 12,2024Update 1st June - still the worse internet. Never works. No one answers phone on technical support. They are a complete rip off. I never have internet that works but I have to pay for another 12 months. You stay on hold for 30 mins then they cut you off. Worst internet and customer service I have ever experienced. Do not put yourself through the pain. I have had 12 months of intermittent, rubbish internet. The customer service has become non existent. I have been waiting for a call back for over 6 weeks. I email and call regularly and get automated responses with no outcome. I will be taking it further.
Shirin Patel
Apr 12,2024Good evening, I have been with 6G Internet almost 5 years now, at first when I was under the 2 year contract the Internet speed and connections were causing issues, however this somewhat improved over time. This morning I lost Internet connection around 10.30am, I rang 6g 45 minutes later and Charles was not very helpful he said he couldn't do much and would pass the issue over to a senior colleague who should help resolve the matter soon and I would be updated. With no updates by 2.30pm I rang them again and spoke to Denzel who wasn't much help either having done few basic checks and said I've spoken to my senior colleague who is onto the matter and we should resolve it by the end of day. Come 6pm still no updates or Internet I rang again and Charles answered my call telling me I was back online, when I checked devices there was no connection and he said well I'm sorry there's nothing I can do, I asked to speak to someone senior who could help me and he said you will have to wait til the morning as no one else is on call now. I find the services very poor, no proper communication between the staff and not all on board with what is going on and just got fobbed off with sorry but I can't help.I now have to wait til tomorrow to see when this issue will get resolved and when asked about downtime, I was told I'd get a day back of connection but what about the inconvenience of no connection where family members are working from home?. I'm definitely looking elsewhere for my Internet services and would not recommend 6g.
Karen Bird
Apr 05,2024Dario came to update our internet routers as the internet had a problem. He was extremely helpful and explained everything he would be doing and why so we understood the process. He carried out the work efficiently and then checked everything was running correctly. His customer service skills were fantastic, and he went through everything with us to clarify our understanding. Dario was polite, friendly, knowledgeable and extremely professional and an absolute credit to his company 6G iinternet.
Michael Ward
Apr 05,2024Clayton the engineer was fantastic an asset to your company
Sarah
Apr 04,2024The review is for the engineer called DARIO. Thank you for sorting out my internet and getting it all up and running again, such a lovely gentleman, couldn’t do enough for me. Your a credit to the company
M Graham
Apr 02,2024I was left without internet for nearly a day. I spoke to someone at 3pm who said it would be fixed by 5pm and that they would call me back when it was fixed. No one called back and it wasn’t fixed by 6pm so I tried to ring but by then the helpline had shut. I spoke to Charles when the helpline opened at 9am the next day. He said he put me on hold and investigate but he just cut me off. I then rang again and spoke to Omer Zeb who was fantastic and had my internet back in 20 mins. He explained that the main mast had gone down and when it was fixed they should have reset my roof box but no one had until he’d done it. Omer Is an absolute star and deserves praising, thank you Omer.
Mikey Cartwright
Mar 30,2024Internet is shocking goes down on a daily basis pay for 100mb get 31
Ata Shaikh
Mar 27,2024Mr durrani was very helpful my service where down since last night and was very upset because last night nobody was able to resolve the problem and I gave another call in morning and Mr durrani was able to resolve in just 10 min thanks
Selene
Mar 23,2024I've tried twice to try and get there services, the first time they hadn't installed a close enough antenna thats in line with my house to be able to have there service. However the second time, which was probably a year later (Feb 2024) i inquired about getting it again, given another antenna has been installed on a mast thats closer and in line of sight. However they come back saying am not able to have it. For the system they have set up line of sight from the reciever on the roof to there antenna on the mast is whats best, however a little off is fine. But i checked the line of sight before placing an order for tere service. From the roof where the first technician checked there is 100% line of sight, maybe a small tree in the way but only by a branch or two nothing that would make the service unable to work. Also the second time a techniciandidn't come to the house to check and apreantly they don't need to, so why did they the first time. My house is ona little lane just of a normal road which is 9 times out of 10 people cant find for whatever reason. But even after providing picture proof that line of sight is possible they just said its down to the technicians. Yet no technicians were seen, im in the house all the time, so yes i could of missed them but If i was able to identify line of sight then how is it possible they couldn't.
David Barry Wilkinson
Mar 21,2024Internet outage every day you have to reset sometimes several time before it comes back on and if it goes off late at night good luck there's no one to ring no emergency number to ring just a robot on chat and they never get back to you it's shocking
Toni Day
Mar 20,2024A waste of money. Not worth the 26.99. Shockingly bad customer service. Lies, scripted excuses and being spoke to like I'm the inconvenience. Been promised a new router 3x and still not recieved it. Call waiting times are no less than 30 minutes so I wouldn't hold your breath. Better companies out there who are more reliable and professional. Using my mobile data to write this review. Update.Having problems again 1st of May. Spoke to the most arrogant person I've ever spoke to who is also going to send a router. Told me i was lying and my Internet has no problems. I can't pay on the 1st as I don't get paid till further in the week and the caller had to throw in my face that I was late in my payment even though that wasn't the reason I had no Internet, how unprofessional is that. There is an over 300 leaving charge so that's not an option and I have to wait till 2025 to end my contract. I have spoke to friend who also have 6g and they are experiencing the same problems
Ribble House Ribble Business Park, Blackburn, BB1 5RB, GB
http://6ginternet.com
Tj Bradford
Apr 19,2024Good job by Aidan, really fast speeds and works perfectly