To leave a review you need to be logged in
Reviews 810
keith
Mar 11,2024You can get through to tech support within just a few minutes. No more waiting ages like with the main large providers! Also they keep you on the phone whilst they fix the fault and keep you updated all the time. Great service and local office.
tayyab
Mar 08,2024i have been with 6g for just over 6 months and i’ve had good working wifi for 3 weeks of that period the rest of the times it has been off and not working the past month i’ve had around 8 engineers come over to fix my wi-fi and i still have problems. it got to the point where a engineer came at 11am and left at 12:30pm and the second he left it stopped working, i rang back at around 12:45pm and another engineer had to be sent out the same day and he didn’t leave for 3:00pm. the internet worked for 3 hours after he left and stopped working AGAIN. cancellation fees are above £300 when i’m already paying for something i’m not even getting and haven’t been compensated a penny. (if i could upload screenshots of the amount of emails and phone calls i’ve had with them in the past 2 weeks. i’ve sent around 15 emails in the past 2 weeks and not one has been responded too and i’m currently on hold with them as i’m writing this i’ve been on hold for almost 1 hour and 7 minutes.) wish i could post the screenshots!! do not go for 6g worst provider ever!
Abdulslam Moulvi
Mar 07,2024First of all I feel it is important trust pilot need to have an option of rating below the 1 star option as this is not a true reflection. Tryst pilot should have a scoring system which starts with Zero or No stars. I would like to begin with all singing dancing internet service, became apparent over a period of a few months to be unstable. We placed internet boosters in the home which made a difference. Working from home put it to the test, initially worked fine, but the line could not accommodate more than 2 people working from home. You either froze or you were ejected from the meeting. This lead to making numerous calls to the customer service team. On occasion I have waited 29 and 30 and the record breaking 49 minutes before someone answering. Sadly it does not end there, on carrying out speed tests on the line I would get under 1.2 MB, 3.4, 6, 32,45, 49 and even 74 MB and when you challenge them about it they claim to have done a test and always receive scores of over 100MB. Immediately they are on the defensive and claim it is impossible to get less than what they are seeing on their test equipment. Many occasions I stated I have been ejected from teams meetings and had to go to the nearest office to continue with my work, so much for home working. At one instance the customer services expert asked me to carry out a speed test on the router and got 43Mb, he said maybe I should move closer the router to get the desired outcome, I asked what he had on his screen, he claimed 45MB. I said I could not get any closer to the router as I had carried out the test by placing it 10mm, YES 10MM away from the router. The expert proceeded to go through a series of disconnections of wiring and reconnecting sequence. A technical reboot. This gained to make any difference. I had been advised by the technical department the 100MB line was not sufficient and I needed a 300MB line on checking it was not available. A further suggestion of mesh system to be placed around the house at my expense later a revised offer of half price at £5 was suggested then later a zero cost option. I once again spoke to technical department who categorically stated the mesh system would not work or boost the signal as I was only receiving less than 50MB at the router. I made numerous calls and spoke to internet experts and awaited a call from a customer service manager, I also requested the operations managers name address and email which was refused and as per wanting to speak with a manager, they called but I was unable to take the call immediately and when I returned the call, I was told manager would return a call within 2 days. This his did not happen as I called on many occasions, I could provide a full log of dates and minutes I have wasted trying to call someone who could resolve the problem. I was so frustrated annoyed in lack of interest ti resolve but to push for fixes for gat did not work. They had conflicting internal issues between experts, which they accepted they were wrong then denied. I can only say I had to terminate my contract with this company and agreed to pay all cancellation fees and paid any direct debits due. I am still a waiting a call from the customer service team. I wound like to make people aware this 6G internet is not what it is, they over promised and constantly under delivered. Extremely Poor customer service. A contract agreement was made between two parties, supplier failed to supply service, therefore a breach of contractthe contract has not been fulfilled. I will let the general public make that judgement. I also intend to speak with my local newspaper, maybe an article highlighting the issues may help resolve customer queries and highlight the incompetence of staff working for maybe a decent company. ??? The date of the xoerience does not reflect as it is not possible to place an open date.
Ben Tierney
Mar 06,2024This review is for RYAN the super installer. My 6g internet ((5g really) has been a sham and the customer service has been terrible to be polite. However RYAN arrived promptly after 1300 and got straight to work, he was polite courteous, respectful and professional throughout. I collapsed in pain while RYAN was at my home and he kindly offed his assistant selflessly. THANKS FOR SORTING THE WIFI AND A PLEASURE TO MEET YOU. have a great night all the best. Thank you
Bhug
Mar 05,2024Signal is too sporadic. Goes off all the time. Wouldn't bother wasting your money on it.
Fairoz Firfire
Feb 29,2024Avoid at all cost no wonder they have changed they business name to opus Worst broadband provider, I have ever experienced it take them 9 days to get an engineer out to look at why the internet isn’t working Can't wait for my contract to end. AVOID AVOID AVOID
Jack Marsden
Feb 28,2024I had 6g Internet services installed. The installation was very prompt, and the initial experience was actually quite pleasant to begin with. Unfortunately, the internet lets them down massively. I was doubtful that it would deliver the speeds they advertised due to how it works. Wireless transmission is asking for problems. For the first 2 weeks of my contract the internet didn't work at all, aside from the first day when it was set up. 6G sent out a new router to me and again, it worked fine for a couple of days. After that, it would constantly drop out, and even when it was working the speeds were 10% of what was promised in the contract. I ended up cancelling my contract outside the cooling off period. Due to a series of complaint regarding my speed throughout my time with them, I wasn't charged a cancellation fee, which I am grateful for. As mentioned previously, the customer service side of things never lacked, just the actual service they were providing was poor at best. I would advise to not go for this service. I had generic FTTB internet prior to this which was slow, but a hell of a lot more reliable than 6G. I hope they fix the issues with the service, once they do it will be well worth it. Until then, I would stay well away from them.
Mrs Reynolds Burton
Feb 28,2024Having been with 6g for around 2 years I had a problem with my connection after having workers on my roof. Dario from 6g came out to my property he was polite efficient and explained everything easily for me to understand the process. The problem was resolved internet connection was fixed. Very happy with the customer service and if needed another engineer in the future I would request Dario again ⭐️⭐️⭐️⭐️⭐️
InseTTepl Ins
Feb 28,2024Worst broadband provider, no network most of the time and Cs being rude and useless. Not sure what training you are providing for them in Altham but its pointless. Can't wait for my contract to end. When they were fitting new connection they left hands marks all over my wall.... very professional AVOID AVOID AVOID
Łukasz Biniek
Feb 24,2024I don't recommend the internet, it's absolute crap (the internet on my phone is faster) and the customer service office is a total failure, run away from this company as far as possible
Mr Robert Mcgowan
Feb 24,2024Keep away from 6g terrible Internet speed they always have problems. My contract is finished in April with 6g then I'm off. Not long now thank god. KEEP AWAY PEOPLE.
Nathan
Feb 24,2024Company deserves 0 stars. At the start of my contract I asked to cancel as the internet was shocking. I was still in my cooling off period and they send multiple text messages telling me they’re sending bailiffs to my door, the customer service is shocking the internet is shocking “can’t do nothing play nothing watch nothing” I have finally cancelled my internet after complaining for 3 months and they still want money off me (you ain’t getting anything) TAKE A CONTRACT OUT WITH THESE GUYS IF YOU WANT NOTHING BUT STRESS and 0 tech support. Only thing they could offer was sending me another internet router ( the size of a spaceship” to put in my house using even more electric and using another plug socket even tho I have a booster and I live in a small two bedroom house. AVOID AVOID AVOID!!!!!!! You only get 5mbps. Sometimes it’s 2.4mbps P.s thanks for the reply I look forward to your call within the next 52140 working days. As you take forever to reply to emails and when I leave messages on your website they’re ignored :)
Mr Hassan Sarwar
Feb 23,2024Mr Durrani Really went above through this entire process it’s been a really difficult and tough but he’s been absolutely incredible and deserves the recognition for his hard work to do anything he can to make the situation better very empathetic, Understanding and always went above and beyond his duty he deserves a higher position in the company maybe a trainer or call quality expert would be perfect and he would excel and improve the company a lot. I also want to say thank you to the engineer who came twice he’s excellent and deserves allot of credit for being so caring and understanding it was a pleased have him come to my home and work on my WiFi give that man a pay rise
John Swallow
Feb 22,2024I've been with this company for only 10 months and had nothing but trouble, they never answer the phone and if they do answer problem doesn't get sorted. I advise everyone to stay away. Yes feel free to contact me. Its now over a week since I did this review, and despite giving permission for 6g to contact me about this, I've heard nothing, and to top it all they're about to take another months payment even though the Internet speed is way below what I'm paying for and what was promised. Here we go again, as I haven't had any contact with 6g I'm updating my review as the speed is still terrible. Running at 22mb/second as I'm typing this. I've tried reporting them to other complaint companies but 6g is not recognised.
Jade
Feb 21,2024Whilst I had the service they were very good however on getting a better deal with another provider I cancelled my service with them, received the email to confirm this cancellation and thought nothing of it, a couple of months later I received a text and email telling me that I owed money and my speeds would be reduced to 1mbps, I contacted them and explained this error, I heard nothing until again the text and email I contacted again and this repeated I chose at this point to ignore them nearly 12 months later I have received another text saying the same thing claiming I owe over £200 I contacted the complaints email listed on their website and received a "none deliverable" email today I spoke to "Amelia" on their live chat who offered no apology just that "the cancellation request hasn't been actioned yet" and this would be forwarded to the department to carry out, I had to prompt them to confirm this would also remove the incorrect debt I had to them I had to ASK for an apology off them for any inconvenience, I was once an advocate of this company but after this experience i am disgusted and i will never recommend them as a provider, i fear that someone could have paid this money incorrectly owe to them in another situation and tp not even say sorry for their mistake is shocking!
James
Feb 21,2024Started off good, now have constant outages lasting for days at a time, I got the Internet because I have a new born baby and need it for the baby monitor, pretty pointless when the WiFi is constantly down. Sent emails to complain got nowhere, in the end phoned, they said they had no emails recorded from me even though I have replies in my inbox, I told them I want to cancel without paying a early termination free as the service was sub standard to be told they don't have to by law unless my Internet has been off for 14 days, my call got passed onto the next fella who said it was a sector problem, I asked how long the problem had been going on for as my WiFi is always down, he said over a month which is more than the 14 days but he did not have the authority to cancel my contract so someone will ring me on Thursday. Bunch of cowboys if you ask me, dishing out terrible Internet and trying to trap customers in long contracts with their law speil Thursday will be my last day with this company as I'll be canceling my direct debit at the bank and fighting any repercussion through court, I'm just waiting on the phone call to see if they do the right thing to save me some headache
Daniel Smith
Feb 19,2024Firstly, to clear up any confusion around the company name. At the time of posting this, 6G (the cellular standard) is not yet commercially available. The company’s name, “6Ginternet” is deceptive and not reflective of the technology they’re using to provide their service. Unfortunately, the deception does not end here. The service worked well for the first few weeks. The speeds were generally much better than the alternatives. However, the stability became increasingly worse over the following months, resulting in frequent outages, some lasting several days at a time. Phone calls to customer service took upwards of 30 minutes to pass through queues, and each time resulted in very little help. We were frequently told the customer service representative was unable to assist directly or request an engineer call out. We were told they would raise our issue to a technical team, but we did not hear anything back from this in any instance. We were also informed we were not allowed to contact the technical team or management ourselves. This lasted several months which impacted several people working from home. The outages were unacceptable, and the only course of action we could take was to sign up for another internet service with a different provider as backup. This meant an additional contract with additional costs. After outstanding persistence, we finally managed to get an engineer called out. The engineer was informed they were completing an install, not a repair. However, they were very helpful and offered to inspect the router. They found a hardware issue with the original installation potentially causing these issues. This should have been dealt with appropriately at the first instance with customer service instead of dragging us along for months. Fortunately, our area was installed with fiber optic recently. We decided to cancel our contract with 6Ginternet as the quality of service was not being upheld to standard from their side. Every time we attempted to cancel our contract through customer support, they hung up the phone line. We were finally able to cancel our contract by threatening to contact Ofcom. In all fairness, the customer support team were as kind and helpful as possible throughout all our calls. However, it is clear that the company is structured in a way to shrug off customer complaints and prevent contract cancellation.
Peter Emmonds
Feb 17,2024Durrani provided first class professional speedy assistance and was an absolute pleasure to speak with. in todays world where its almost impossible to get to speak with a real human being anymore, it was so refreshingly reassuring and so much more pleasantly efficient. Top class support and customer service
Mr Darren Clough
Feb 13,2024Internet constantly going off and can't contact anyone even using the voice chat.I have noticed some great reviews on the installation part but what's the point of great installation when the WiFi doesn't work
Ribble House Ribble Business Park, Blackburn, BB1 5RB, GB
http://6ginternet.com
Christopher
Mar 18,2024By far the worst service provider imaginable, I would rather walk on glass then spend another second with these scamming morons. Endlessly disconnecting. Hours waiting for them to answer and still no help. Regularly just going off for days at a time. Never getting anywhere close to what's paid for, yet you can't complain because you have to use their built in lying speedtest.