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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Hmmm
Dec 29,2022Got Payed a couple of dollars for 90 days of feed in Sep-Dec (have 6.6 KW PV with 13KW battery) 10.1KWH i think it was, My supplier / installer has all my stats remotely they said i had EXPORTED 1400KWH over this period. AGL still after several calls say their figures are correct (no anomalies on my side). Go figure, Oh same thing happened almost a year ago.
Hayley
Dec 21,2022Terrible service. They kept us on the phone for hours one day to transfer our phone numbers from dodo to new AGL sim plans. They sent our sim cards when we eventually agreed to switch to them and all went down hill from there. On the 14th of December we got our sim cards even though they said they had sent them on the 18th of November. I went to activate them and they said our dates of birth were wrong. Ive called them every second weekday to ask for help and just when I think its solved they've told me more and more false info. Now when I call them they tell me my date of birth and address is wrong and when I go to confirm it with them they keep telling me I'm wrong! We've been without working phones for an entire week and they keep saying it's "processing" and whenever I call my old provider they tell me they have never received the transfer request that AGL has told me they've sent! Dodo has also already closed my account so I've now lost all of our numbers. Pathetic service, don't go through AGL they will screw you over and tell you it's because they're "processing" it.
Angela Singh
Dec 21,2022Quick and easy to deal with..Was served by a female customer rep( 4got her name) Got electricity same day..THANKS TO AGL.
Catherine Bushby
Dec 20,2022I am a new customer, the service was prompt, the information on the website was consise, easy to follow and a pleasure to use.
Chi Kien Vo
Dec 20,2022I order connection 2 weeks ago, only electric connected, gas and internet still on process, no one call me to say anything at all.
Matthew Casey
Dec 16,2022Excellent customer service. I moved house and everything was managed perfectly.
FRANK MARKUS
Dec 13,2022Easy to arrange my electrical connection for a move into an existing property in Encounter Bay SA and the transfer and continuation of electrical supply worked seamlessly.
Kab Lyo Kim
Dec 12,2022To connect electricity n gas for house moving. Use the app - electricity didn't work as they couldn't match the address For this issue, I called the customer servicer at least 6 times Every time I called u I need to explain the whole story again and again even if I had reference no. So I tried chatting service, no one give me proper answer except a word wait wait wait. I couldn't set the date Because it happened through 2 weeks I just tick around date
Kim F
Dec 10,2022Still waiting after 5 weeks for my refund. Every single time I have contacted them over this time (which has been a lot) I get told that they are processing it and I have to wait a certain amount of days - either 14-15 days or 5-7 days to receive it. And every single time that has turned out to be a lie. They never processed it. So it’s this revolving story of being told to wait and getting nothing for 5 weeks now and apparently I have to wait another week again after the last enquiry. All they do is lie and dodge when they have to pay you money but if you owed them you wouldn’t get the same treatment you’d get charged a late fee and have your electricity disconnected but when they have to pay you money it’s a very different story. Are they going to pay me a late fee? Are they going to give me compensation for their incompetence. No they just get to carry on ripping people off.
Mark
Dec 05,2022I give AGL one star because of the CEO and his ideas about renewables he really has no concept. Nuclear energy is natural safe abundant stable. If he really wants to change the world go nuclear and show them how to do it
n
Dec 05,2022Price gouging..getting so hard to survive but you and your investers getting extremely rich on the back of struggling aussies..dont worry about all the services and so called Apps and BS and just give lower prices.I dont want all the other crap you offer.just low prices but they keep soaring up.With your poor excuses for rises.All power companies are the same.Pretenders
Elsie Fang
Dec 05,2022Poor service. Never turn up on the time of connection as promised inspite of multiple on line chats. Chats never helpful and taking too long. Will definitely not recommend your co. to other people. Very disappointed
Sam
Dec 03,2022Professional, efficient & friendly service from sales consultant while organising cancellation of current service from recent home sale and connecting services to new property.
afsaneh isari kasmaee
Dec 02,2022So far great...just got connected last week but everything was so smooth and not a problem at all.
chamil ilangarathne
Dec 02,2022Worst customer service experience which i ever had in my life time.AGL NBN .
Kymberly G
Dec 02,2022AGL customer service representatives are very polite, patient, happy and understanding. When I ask so many questions they always have an answer. I enjoy the app as I am not great at talking on the telephone. I love that we can send them a picture of our metre instead of getting someone out as I am always working and unable to let the metre man in.
Chinmay Kulkarni
Dec 02,2022Easy online process to apply and get the required connection very fast. Smooth and easy
Melanie Duncan
Nov 30,2022Dreadful customer service, I have a recurring issue with my gas meter read that's been going on almost a year now and they have proved totally incapable of fixing it. I have to waste every bill cycle getting it sorted- they never seem to keep notes so its starting from fresh every time. My bills consistently come in 3-4 times higher than what they should be all because AGL can't sort out how to read a meter.
Shifaniya Abdeen
Nov 30,2022Please check the bill before you pay. They will promise all the discounts but will disappear without informing the customer. When I ask them to prove, that they send the email regarding my discount changes, they just disconnected me from Chat. When I called I didn't get a proper response. Very awful service.
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
ANDREW F
Jan 09,2023Moving with AGL has been so easy, from the disconnection, and new connections at the new premises everything was smooth and without incident.