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Reviews 232
customer
Feb 19,2025Very helpful. That's why I always come back
Jim
Jan 30,2025Very reliable inverter in regular use for last five years. Cooling fan was starting to get noisy and I wrote to customer service about getting a replacement fan. They wrote back that I could get one on Amazon (60mm x30mm with two wire connector). Very easy replacement via rear panel.
RONNY NELSON
Jan 28,2025CUSTOMER SERVICE IS AWSOME VERY HELPFULL TRIED TO GET ME THE BEST DEAL POSSIBLE
John Terrel
Jan 14,2025Very helpful technical staff. Quick responses, excellent answers and suggestions, and help correcting my mistakes, too. When I settle on an approach, I’ll buy it from them.
Ethan Champlin
Jan 12,2025The technician (Angel) was patient and very helpful.
gary
Dec 16,2024Fast reply and very clear response. Great customer service!
jose bird
Nov 14,2024Working with A Cruz. Very cordial and very into it…very patient with older people who not very knowledgeable, has a lot of patience. Were still not in the clear so I hope he finishes with the same enthusiasm
David
Nov 06,2024Fast and professional response backed up with facts and figures.
john b
Nov 02,2024Somehow I purchased a modified sign wave inverter despite only looking at pure sine wave inverters on their website, I called to inquire about returning for exchange. I asked asked after I was told all the instructions. would aims pay the return shipping. I was told no. My thought are that I was charged 18.99 for shipping and that since it is questionable how I ordered the wrong inverter. A good PR move in this situation would have been to pay the return shipping( prob less than 10 bucks) and earn a loyal customer . but instead they decided it was best to just get a onetime order . I did want to buy a pure sign wave inverter. (they cost more) I wanted more than one. I feel that if they are that tight what if I have a real warranty issue.
Roland Denham
Oct 02,2024Rolland Denham from Solartec Panama My client bought a 2kW inverter charger 2 years ago and it stopped charging the batteries from the grid current. I spoke to technical support and we received a control board and that was it. We know it is not guaranteed but we were able to provide a solution to our client. It is a reliable brand. Excellent after-sales response.
Robert Bratton
Sep 19,2024Tech Support very helpful.
Cem Atal
Sep 04,2024The products were defective, I cannot reach anyone for a refund, I am aggrieved and regretful. They are very bad.
Scott
Aug 31,2024AIMS support is excellent. Very responsive and helpful.
David Sandlin
Jul 08,2024I received excellent customer service while seeking a FedEx # for an order.
sylvester nelson
Jul 03,2024I had an issue where I could not get the generator to charge the batteries. I had contacted 2 electrician and neither of them couldn't get it to work. One even told he finished get another electrician. After contacting aims where we shared information backwards and foward over a couple days I was able to get it sorted out. Thanks Tech from aims big shout out.
Arnold
May 09,2024Was able to respond to my query in time.
Consumer
Apr 27,2024This is a great product. I had some parts missing not for being new just from being used. I had within a 15 minute reply after reaching out to the customer service very happy with the response and looking forward to finishing this project. Highly recommended.
Terry Smith
Mar 20,2024I had a question about bonding neutral to ground on my 3000 Watt inverter and the tech took the time to check with the engineers to find the answer for my specific situation.
Kevin McCabe
Mar 16,2024I had a question about the 6000 WATT 240V split phase I bought a few years back. Being a novice to the exact workings of this device I sent a detailed description of what I thought the problem was. A tech responded quickly and addressed every concern I had. In short, electrical test equipment specifically meant for a normal home electrical system is not meant to test an inverter. In my case I was using a simple plug in type outlet tester. I explained the situation I thought I had and the engineer walked me through it.
TLe
Feb 22,2025AIMS power support team is so responsive, knowledgeable, and go above and beyond. They reply to my questions quickly either via phone call or e-mail. They are absolutely exceptional.