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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
Gaurav Sharma
Jul 21,2024Everything about Annke is great except the fact that they say that they are Alexa compatible but reality is that they are not. There is a configuration issue and the customer support team will keep sending you the same links again and again. However, Alexa skills will never be able to link the account despite any attempt.
odyl
Jul 20,2024because of customer service, they were glade to help corrected the issue. thanks, Jean O Jeudy
Sohail Kharoufeh
Jul 19,2024Your customer service team are kind and they know what is involved in all problems regarding Annke cameras and they solved my issues very quickly and professionally Thank you all
Miranda Mariyah
Jul 19,2024Great support- it was easy to get help for me. Thank you for helping FHE Realty
Alexandre G.
Jul 19,2024Caméras annoncés comme « night chroma » et où on ne voit rien de plus la nuit que le jour, malgré le flash qui doit rester allumé en permanence. Difficulté aussi de configurer les caméras dans l’application. Bon prix par rapport à d’autres marques mais qualité en dessous
Veli Stankovic
Jul 19,2024The NVR arrived within days of purchase. ANNKE was more than willing to support me connecting Dahua branded cameras, instead of selling their own. They were truly invested in their support until I was up and running. They even promised that they will help me before they knew the depth of the problem. Truly old fashioned customer satisfaction.
Victor Gavriluta
Jul 18,2024AM apelat la serviciul clienti pentru o problema de conectare a camerelor de supraveghere. Am fost indrumat pas cu pas, totul a decurs formidabil, cel de la tehnic a avut o rabdare foarte mare cu mine si mi-a explicat prin exemple (printscreen) pana am reusit sa depistam problema.
Hennessy John
Jul 18,2024Installed a CCTV system using Annke DVR and cameras. Asked a few questions before and received quick and helpful replies. Installed the system and was very impressed with the quality but however one of the cameras didn't work properly. Contacted Annke who were very helpful and even logged in remotely to my system (with my permission of course..!!) to check if all setting were correct. It turned out that the camera itself was faulty so they replaced it free of charge and didn't even want the faulty one back. I would have no problem recommending Annke as the quality of their ordinary CCTV system is excellent, but having a bit of technical knowledge will help if you run into difficulties.
Christy Woods
Jul 18,2024Great customer service representative took her time and was patiently working with me. She solved my problem getting my DVR upgraded. Thank you.
Micky Free
Jul 17,2024Utter useless company and seems like a cowboy outfit. I paid £36.99 for a camera and it stopped working on one of its motors. It would go up and down but not left and right. It was tested on a Swann DVR and a ANNKE e100 DVR and it would not work. I got it from amazon but as they only do a return for 1 month I had to contact ANNKE with emails. After 12 days of messages and every reply from a different person I was fed up. They wanted to refund me but to PayPal. Strange!! They sent me £28.32 with a £1.75 fee. It got £26 back. And not happy
Alan
Jul 17,2024Jane @ CS made this whole thing stress free. New home an no login details for system, managed to unbind previous owner with aid of SADAP tool and great help from ANNKE. Thank you so much
philip aulton
Jul 16,2024Jane sorted me out in words what I could follow, thanks Phil
Ionut Vieru
Jul 16,2024Customer service at the highest level. Very fast response and finding the best solution for our problem. Definitely recommend
Ľubomír Máček
Jul 16,2024Camera frozen, total KO" great work. goods exchanged. I am very satisfied with the resolved complaint. I wish the team good health and success.
Guezer Clerveau
Jul 16,2024The time you take to answer to my request.
Jesse Garcia
Jul 12,2024Very quick response and knowledgeable
informal
Jul 11,2024quick and excellent response
Gus Frangis
Jul 11,2024Thank you very much for your help. Sorry that I ordered the wrong cameras. Thanks to Libby and others with with the support team, and Kaitlyn with Technical Support, and also Yijun Liao.
VINCENZO CONOSCENTI
Jul 10,2024Buongiorno, avevo tentato di risolvere il problema in autonomia, ma non essendo molto esperto non ci sono riuscito. Con il vostro aiuto, tutto si è risolto in modo molto semplice. Grazie per la vostra tempestività e professionalità
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9655 Granite Ridge Dr Suite 200 , 92123, San Diego , US
Yossi Almog
Jul 22,2024ava was amazing your lucky to have her in your team!!! thank you ava