To leave a review you need to be logged in
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
Sean
Oct 06,2023Best support I've dealt with in years! Kyle was incredibly help and patient with me. When I was completely stuck he offered to use a teamviewer session to help me and unlocked power in the cameras I never knew existed in the many years I've had them. He was very friendly and understanding. Will always buy Annke based on this fantastic support.
Sue
Oct 06,2023I Have had Annke cameras for a few years and never had any problems. The first issue I had was when I upgraded my phone and the app wanted the verification code. I contacted Annke customer support and they sent me a link to retrieve the code. It was all sorted within a couple of hours. Fast service and a good outcome. I am more than happy with my cameras and Annke customer support. Thank you.
J. Phillips
Oct 06,2023Ava was very nice and Annke knowledgeable and was able to resolve an issue with one of the 191BN dome cameras that was nonfunctioning, We are planning to schedule another call with her on a few additional NVR issues. Jerry Phillips
Charles Geriesi
Oct 05,2023I have been served by your customer service called Ava. She was very helpful and knows your products very well.
Steve
Oct 04,2023Good back up once I got in touch the problem was the time zone difference between the uk and us for getting a response. I tried free phone number from the uk and with my problem the put me back in touch with the US via mail. I eventually got to the bottom of the problem and they are replacing the DVR
Paul Atkinson
Oct 03,2023Very helpful!
Rytis Kurcinskas
Oct 02,2023helpful 10/10
Maria Juffinger
Oct 02,2023Kamera mit falschem Anschluss gekauft- . Beratung( sehr gut) mit anschließendem Umtausch problemlos.
mathew gallimore
Oct 01,2023Great customer service, emailed a query over to their customer care and had a rapid response which resolved the issue.
Zoran Graskoski
Oct 01,2023Very complicated set up system I just fill like throwing it in the bin.Bought Annke four camera system chip on eBay and try to set it up on my mobile folow the gaidence and got stuck on eding the DVR.I try to download Anke vision on my PC go nowere.Very desapointed I my have to call computer gig to install it.
Grant Logan Fortune
Sep 27,2023Awesome technical service. Quick response from knowledgeable technicians.
Matthew Rogers
Sep 26,2023Very fast, very understanding and very professional
phil jocys
Sep 26,2023I actually spoke to someone, which is unusual in this day and age, and my issues were addressed their and then regarding linking my phone to the Annke camera's, i'd changed internet provider, and what is a simple switch was'nt for me, in truth I'm not confident with computers. customer service have patience, and solved my issue. 10 out of 10 for customer service
Rajesh Babu Kommoju
Sep 26,2023Excellent support, team supported continuously till issue resolved.
Stephen
Sep 26,2023Bought my ANNKE CCTV a couple of years ago it wasn't that expensive and worked perfectly. When I updated my mobile I had a problem with viewing all cameras. Amy from ANNKE was very good with all the help I received. I found this company had a clinical after sales customer policy. I would by ANNKE products again without hesitation.
electroking
Sep 26,2023ive used an Annke system for a few years now and am very pleased with cost and customer service and also the info levels on the forum, always someone to ask, fab quality on the cameras too
arnaud
Sep 26,2023mon NVR est arrivée avec plusieurs jours de retard et quand j'ai voulu le faire fonctionner il était défectueux. J'ai contacteté le service clients qui m'a demandé de régler de nouveaux frais de port pour recevoir un produit conforme, puis plus tard, donc je régle les 15€ de frais de port. puis on me recontacte pour me dire que le produit ne me sera pas envoyé avant qu'il recoive l'appareil défectueux à mes frais à nouveau > cout supplémentaire 20€. une arnaque, c'est incompréhensible
Alex Rogers
Sep 25,2023Your rep Alex was top notch. I had real troubles coding in one of your cameras to my other brand nvr. But after he took over it was sorted and I'm back up and running. Thinking now I should have bought all my stuff from you to begin with. With instant customer service like I received today it's a no brainer for next time I need cctv. Thank you very much for your time and patience. Highly recommended
Hemant
Sep 25,2023Tech support assisted with resetting the admin password
Loc Nguyen
Oct 09,20231. Despite a big drawback with getting a live customer service in the US to solve the issue, I was fortunate to get good service by email from Jane of technical support group during 2 weeks we were working on the setup issues. 2. The image quality of 5MP wireless is very good. The connection range is also good.