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Reviews 328
Chloe
Mar 26,2021These positive reviews coming through are the biggest pile of **** I’ve ever read. Avoid this company if you wish to save yourself time and money. Every single negative review is all Saying the same. As for “ all retailers have delays” bull! I got my fridge freezer next day delivery from curry’s pc world after waiting what seems forever for a refund from these bunch of cowboys!
Fake reviews
Mar 26,2021ANY GOOD REVIEWS ON HERE ARE FAKE AVOID AVOID FAKE FAKE THIEVES AND LIARS
Dave
Mar 26,2021ANY GOOD REVIEWS ON HERE ARE FAKE liars thieves con men scam artists scum take your pick this is a scam website AVOID AVOID FAKE FAKE THIEVES AND LIARS
Neil Ewer
Mar 26,2021Avoid like the plague Ordered my appliance on 13th December, waited until the end of January and they still could not provide a delivery date. Lets give them the benefit of the doubt it was Covid or EU to blame. It is now 2 months since I cancelled the order and I am still waiting for a refund. First I was told they were having issues with payment system so they would need to refund to my bank, still waiting. Don't think you can blame EU or COvid for that one just poor customer service.
Lee cooke
Mar 25,2021Poor service. Consistently being told I’ll get my refund by today and still nothing. Not impressed!
Maggie
Mar 24,2021With everything going on in the world, there was a slight delay on my fridge freezer. The staff were incredibly helpful and kept me informed. I have ordered from several companies and these delays have been across the board. The fridge arrived and I am extremely happy with the quality and great value for price.
Peter Cogger
Mar 24,2021Poor customer experience Poor customer experience. Were told they were out of stock after order on 3-Dec-20, then told item no longer available on 23-Feb-21. Asked for our money back o 26-Feb. Still not refunded 24-Mar. We have put matters in hands of credit card company. They seem like a right den of thieves - Appliance Group real company name is Dexters Holdings Limited - although my card was debited by Power EC Ltd who have renamed themselves twice from Empire EC ltd and from Empire Direct Ltd. 7 directors have resigned since 2020 and there is a new director. Look them up on Companies House and follow the trail
Paula Lewis
Mar 24,2021Omg what a company just give people their money back terrible. You may be struggling but so is every one else. You should not take money till you have the goods. I have no freezer and this is needed for my work I've no funds to buy another. Please refund my money. Yes l was told of the change of date when l emailed you. It was originally mid March when l orderd it in February.It should not take days or weeks to refund people simple. You now have the details hope l can share good news when l get my refund.... still no refund ??? 24 hrs was told. Still no refund after being told last would get it last night.
David Smith
Mar 24,2021Poor customer service, ordered a chest freezer 12th Feb expected delivery was Mid March, Emailed 11th March and was assured they would be available and out for delivery from 15th March, 16th March I emailed again and was informed that they wouldn’t be available until 19th April (another 5 weeks) requested to cancel on the 16th and here we are working day number 12 and no refund yet, have provided my bank details as requested due to them being unable to process refunds and would refund to bank account, every time I email I get automated response that refunds will be processed in 5 working days and no further emails. It’s a shame as the price was brilliant just wish the company had been honest from the start and would refund straight away when requested. I requested a refund after reading reviews online and I got a funny feeling that come the 19th April they’ll be delayed again by another 4-5 weeks so I could of been waiting till this time next year! Now being told 10 working days although that has exceeded already but again misleading as emails state 5 working days, i didn’t make them wait for payment when I ordered it. Update still no refund...despite numbers of phone calls! Waiting over 3 weeks for a refund
andrew gill
Mar 24,202136 days still no refund slight delay !!! it does not take 36 days to refund £889.14 of my money. Your own website states 5 to 7 days for a refund come on get this sorted dreadful way to treat people.
Kelly Naqi
Mar 20,2021Thought it was weird when they asked me to write a “positive review” after just taking my order. Two months later, I called to ask where the freezer was. They said “sorry we were going to call you” (they didn’t have my #, only email) & there was another delay of at least a month. I realized this is what the reviews warned about so I was cancelling right away. They said they were having so many cancellations, it may take awhile longer for me to get my refund. Save yourself aggravation and buy elsewhere. PS: It’s been weeks and I’m STILL waiting for my refund! Francesca said she’d get back to me today but of COURSE I didn’t hear back. I’m forced to CONTINUE to beg to get my money back. I’ll let you know if it ever happens.
Caz
Mar 18,2021Ordered a fridge freezer beginning of Feb was told delivery be 10 days 4 weeks later no joy...fobbed off saying been a problem with stock asked for refund fobbed off yet again saying probs with payment refund process, said they would pay by BACS given details over a week ago and still waiting...they now have 24hrs to refund or seeking legal advice n trading standards be contacted about this discusting company.....AVOID!!!
Genessis Vasquez
Mar 14,202143 days ago I bought my fridge freezer and as many people they only answer me when they want and their answer is the same "they are going to send it this week and that there is high demand." They should have more consideration with people because we do not buy it for pleasure, if not for necessity. Please give us a solution if it is a matter of transport, I can collect it personally but give us an address that is all.
Debbie
Mar 09,2021Avoid at all costs. Out of stock and delayed stock is all the answers I was given when I emailed. Have now escalated for a refund and been told it takes 5 days.... I will see in a few days if I get my refund or not. If I don't I will be going straight to trading standards about this company to get my refund. Absolutely livid that this company have taken advantage of so many people and families like myself that need the items they have paid for!!
Joanne Kirkup-Milne
Mar 04,2021I’ve been waiting for my fridge freezer for 2.5 months now. I’ve sent 32 e mails They rarely respond and just advise me that they’re out of stock They have held onto my money despite offering a refund!! Avoid this company They blamed the entire situation which took 3 months on Brexit and Covid. Very poor excuse : contacting a customer via e mail is not affected. It seems 30 percent of their customers have had the same experience as me. BTW these negative experiences date back prior to Covid or Brexit!! They take orders in full knowledge that they have no stock. Very poor service
Jackaleen Hutchison
Mar 03,2021Avoid at all cost!!! Waited months on a fridge freezer Been told delivery would b last wk the disny come and then told delivery today to b told they will not deliver av bn a wk with no fridge freezer poor customer service as well Will b requesting my money bk no doubt al need to wait a month for tht Avoid at all cost !!!!!!!
Louise
Mar 03,2021Ordered a fridge freezer 4th feb, was supposed to be delivered last week never got it due to their delivery company refusing to bring it to my flat then arranged another delivery for today they have gave me a date I took the day off work then to find that my delivery has been cancelled by the same delivery company can’t get anyone on the phone been told to email customer service on phone is a joke useless want my refund back in my bank tomorrow! Complete joke of a company
JEREMY COTTON
Mar 02,2021Laughable, and shambolic approach to business. Ordered item in January with 72 hour delivery. Never arrived despite many email lies from the business. Asked for a refund. Many weeks later, no refund. Took to bombarding them with phone calls. Without going into detail, the way refund has been processed and the fact the payment systems are "down" would strongly suggest you avoid them like the plague.
Sammy
Feb 25,2021Emailed to cancel and get a refund on my order 4 times, I have had no response and no refund yet, can't contact via phone. Shocking customer service.
Andy
Mar 26,2021I never do this, but felt compelled to try and help others avoid this company. I paid for my item in early Jan and was promised a mid Feb delivery date. I thought that was a little odd as it seemed a long time, but the price was right, so okay. Mid Feb comes and goes. I have to chase them. Its been delayed to early March, so I tell them I'm not happy about having to chase them for an update (with no apology) but I've waited this long. Early March comes and goes and no update. I'm getting fed up by this stage its been 3 months and this is the 2nd time they've let me down and Ive had to chase them. This time they don't even try to fulfil the order just tell me they will issue a refund, but there will be a delay on that as well! As I write this its the 2th of March and another 10 days will pass before I get my money back. No apology, no attempt to rectify the deal with an alternative or any offer of compensation. By the time i get my money back it will be 4 months and my firm view is this is a complete scam to take money off people, keep it for as long as they can and make money off it banking on the fact no one will blow them up, Seriously AVOID this company.