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APRIL International conçoit, distribue et gère des solutions d'assurance et des prestations d'assistance au service des particuliers, voyageurs ou expatriés, et aux entreprises. Nos équipes s'appuient sur de solides partenaires, distributeurs et prestataires médicaux et sont ainsi capables d'intervenir partout dans le monde. //
APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses. Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world.
Reviews 818
robert warner
Jan 10,2024I paid the premium for medical cover 3 months deposit 697 Euro on Thursday 4th January. It's now 10th Jan and the policy was to start on the 6th. I still have not received any policy. The policy is for my wife Leah Gama
Zvi Doron
Jan 07,2024The information on your website related to payment are not correct. Many times it is mentioned that the claim is paid but in fact the money was not paid
RC
Jan 04,2024April came through for us recently in HK on an unexpected wrist fracture over the holiday period in late 2023 for our son. The medical care was excellent but the costs for professional fees were quite exorbitant and April were still able to work with us and navigate the claim. I was shocked at the cost escalation in simple orthopaedic procedures over the last decade (being our last experience for the same patient with another provider at the same hospital - a 300% increase in a decade) and even though April shared concerns on costs they still kindly approved cover on this occasion. They were painfully tested and passed with flying colours. I am most grateful and will ensure wherever i can to keep the burden as light as possible going forward. These are relationships that need to be invested in and protected and i believe the medical profession also need to do their part as well otherwise these policies will become unaffordable. Costs will only ever increase and we all need to be reasonable.
Mirla El Masri Heisser
Dec 28,2023April Insurance is truly amazing! Not only do they reply to every email in a timely manner but they also offer helpful advise. Their app is super friendly and they have made it so easy and simple to submit a claim. Moreover, they are super quick in processing and reimbursing a claim! Overall I am very happy to have April Insurance as our insurance provider.
Al
Dec 27,2023The Team is very responsive in their assistance. Given there were a few information that was unintentionally missed that caused a bit of delay with the approval, but they were able to resolve it all in just a matter of hours. April Dubai Team gets the job done!
GS
Dec 20,2023Great customer service! I had an emergency procedure required and April helped process the paperwork and claim professionally and speedily after I was discharged. Customer service was super responsive and helpful.
Boon Meng Tan
Dec 18,2023April insurance has by far the most comprehensive medical insurance policy compared to other company. Claims are easy via app, coverage is good, customer service has been excellent and especially Alice who is knowledgeable and answering my questions promptly everytime.
Denny Husen
Dec 17,2023Efficient, easy, simple. Exactly what you want from your insurance company. Highly recommended.
Nathalie
Dec 14,2023My experience with April International's claims team, notably Tom Mouland and his colleagues, has been impeccable. Friendly, polite, responsive and keen to resolve any query with no delay.
John Black
Dec 10,2023An excellent service with helpful, informed, courteous and a most professional team. Throughout my contact with April International over some 5 years I must say that I have always found their advice, support and assistance to be commendable. More recently, having needed access to the service for a specific medical condition, I found them to be helpful and really good at co-ordinating the arrangements for my treatment. In particular, I would want to thank Yasmin Taylor and Casey Saunders for their advice, patience and support that is so much appreciated. Given my own very positive experience, I have also recommended April International to others seeking International Health cover.
Kenix
Dec 08,2023Thanks April (and Joanne!) for the efficient service. I had an operation last month and the pre approval and reimbursement process was smooth and efficient with the assistance of Joanne. Full amount has been reimbursed. Thank you!
Naya ABDALLAH
Dec 06,2023Horrible service. They pretend they didn't receive documents, almost never reimburse you. If they do, then it's only after sending a million emails. They are difficultly reachable.
Frank Grassmann
Dec 05,2023very helpful and problem solved
Laurent Desmartes
Dec 04,2023Professional, courteous and efficient customer service and advice provided by Ms. Alice Guo. Highly recommended
Tant
Dec 01,2023Customer service very kind and support. and Tell how to do step by step.
C FOO
Nov 30,2023I have had a particularly tough year which required several different medical procedures. For a new patient, being sick is overwhelming enough, but often the financial side of it can be the nastiest of all. Fortunately, April's customer support have been exceptionally patient in clarifying and demystifying the entire insurance claims process for me on multiple occasions. I have been in touch with several different April representatives over a period of a few months and each time, their response and level of professionalism have been speedy, consistent and reassuring. Their phone app is also easy enough to use for regular claims, and turnaround time is fairly quick (a few days). All I need to do is keep the proper records each time and leave the rest to them. Then I can just concentrate on getting well.
Jude
Nov 29,2023Great team and comprehensive and simple product ! Super responsive, quick and efficient, it's a pleasure to work with Agnes and Richard. I look forward to working more with April and to see how their product and plan evolves after the first year renewals in the UAE.
Amandine Robert
Nov 25,2023Pire assurance, malhonnêteté totale, ils poussent à bout pour ensuite réagir, j’attends toujours mes remboursement depuis plus de 5mois, j’appelle toutes les semaines, on me dit que c’est relancé que ça va être fait mais rien est fait. Je pense a passer ça sur l’émission de Julien Courbet
Elsa Vdt
Nov 25,2023Remboursement toujours pas effectué cette semaine après une promesse et 4 mois d'attente.... Entreprise malhonnête qui vous mène en bateau, a fuir à tout prix !
14, rue Gerty Archimède , 75012, PARIS, FR
https://www.april-international.com/
tùng
Jan 11,2024The operator is kind/friendly/nice. Thank you so much.