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APRIL International conçoit, distribue et gère des solutions d'assurance et des prestations d'assistance au service des particuliers, voyageurs ou expatriés, et aux entreprises. Nos équipes s'appuient sur de solides partenaires, distributeurs et prestataires médicaux et sont ainsi capables d'intervenir partout dans le monde. //
APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses. Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world.
Reviews 818
Matt
Mar 18,2024Truc Tran and all the team at April have been very helpful throughout our claims process. They are always prompt and polite in trying to assist in validating the claims. The series of events that led us to needing to claim has been stressful and the team at April have done a great job of making sure all the documentation is validated and communicated as required whilst also being understanding with regards the process we are going through.
Adam
Mar 16,2024For a company that has 'International' in the name, you would expect to be able to contact them far easier in various countries. My policy for example is registered through Hong Kong, but I live in the UK. I called the UK call centre - they are not even able to find my details. They expect me to call HK, during the middle of the night, I guess on my mobile and its unacceptable. The email addresses take days to get a response, the app is very poor, and the premiums are crazy expensive. But the biggest issue by far is how anti-International this company is! Only needed to use it once, but had to end up going via the NHS.
John Carlo Lopez
Mar 14,2024Very fast processing, thanks team and keep it up!
Patrice Davison
Mar 13,2024When I signed up for the insurance, they asked about any diseases or conditions for which I was undergoing treatment. They didn't ask anything more specific about my medical history. After nearly two years with the company, I had a very expensive hospital visit because I had a kidney stone and was in the emergency room vomiting from the pain. Even though kidney stones are common and not linked to medical history, they decided that since I passed a stone over five years ago, that it was a pre-existing condition and refuse to pay for any of it. When I questioned the decision, they issued an exception to never cover any expenses related to kidney stones. I think the way they have handled this is money hungry, inhumane, and doesn't make sense medically. I will not be renewing with this company and I urge anyone to think twice before considering their insurance.
Siriphan Nualanant
Mar 13,2024Very good claim system via April's app. Fast response and helpful.
Milky Mackinnon
Mar 09,2024Have made 2 claims and both handled and approved very efficiantly. Every email has been answered in quickly and have been very helpful in providing information on my policy and assisted in my claim process.
Laura bentley
Mar 08,2024I have emailed April insurance three times to cancel my insurance. They originally wouldn't let me cancel without buying new insurance somewhere else which I’m pretty sure is illegal. I then sent them the necessary documents with my new insurance only to receive no response and also have an attempt of a direct debit taken out of my account. I just want someone to email me back with the confirmation that it’s been closed so I never have to deal with this terrible company again.
Nurra Othman
Mar 07,2024Janet Tay from the SG Customer Service team is really helpful, she is friendly and helpful throughout all my enquiries.. Really appreciate it. Thank you Janet!
NA
Mar 06,2024Miss Kate Tang from the HK CS team is really helpful, she is patient and resourceful throughout the enquiry. Really appreciate it.
John Keith Ball
Mar 03,2024I was recently hospitalized at very short notice and contacted April International for assistance in providing a Guarantee of Payment. My experience in dealing with Ms Panpanat Tangmunchittam was excellent. She was extremely helpful, explained my options clearly and followed up quickly.
MAZ
Mar 02,2024I would like to thank Mr.Thomas Mouland and also Ms.Anne Marie for their help and support as always. Mr.Thomas contacted me several times and followed up every day, and suggested me how to go on for my medical diagnosis. Ms.Anne Marie was the person who made me confident when I was having pain and was at the hospital. Mr.Thomas explained me about my rights and benefits for being insured by April International. it is very important to choose the right plan. Especially when you live in Germany! thank you Mr.Thomas and April International. they also have phone consultation with English speaking Doctor for Free! she called me at 11.30pm Germany time, Amazing service, unbelievable! she talked to me about my health issues guided me and also made a full report of consultation!!! what else we need in Europe?! Especially in Germany! this is the best one. proud of being an April International client. thank you All. M.A.Z
K
Feb 29,2024Agnes, Richard and the team are amazing! The support they give us as a partner broker is truly exceptional and they always go above and beyond to help out our mutual clients.
Charles
Feb 29,2024Process peu optimisé, plusieurs échanges par téléphone, j'ai dû relancer pendant des mois ! Mon dossier bloquait depuis juillet 2023 malgré mes milliers d'appels . Le discours est le même , nous nous excusons , on va prioriser votre demande bla bla bla ... Monsieur Kalil prend le temps de détailler ma demande. comprend que y'a un problème et contre toute attente il me passe Nadia des remboursements. L'échange est tendu du à mon humeur à ce moment. La dame est restée très calme ,assez directe et très efficace ,elle débloquait et m'expliquait au fur et à mesure et me donne son adresse pour envoyer ce qui manque . Le dossier est monté rapidement et dans la journée j'ai transmis ce qui manquait et j'ai enfin reçu mon argent . Un conseil passer par Kalil qui vous passera Nadia pour que ça marche sinon FUYEZ!
Dr Bill Whitmore
Feb 29,2024I have received excellent and personable service from both Tom Mouland and Donatella Pup. Thank you Emma Saxty [emma(at)protectmyhealthuk(dot)com)] for recommending April Insurance.
Camille HEUDE
Feb 28,2024Claims paid on late, managers un reachable, we had also a funny experience with their new so called revolutionary products: easyclaimcard. They claim to give you an input 72h00 after requesting a cover. I have been waiting for 7 days without a single news. So we paid ourselves. We have a refund sent to our usual bank account but that never arrived. April just told me our bank rejected it...they are very creative. Indeed I am receiving my refunds on this account ever since we are member. This is the worse medical insurance you could deal with, if you claim more than a cheap expense, they will challenge it and let you wait ages while the consult their own doctor to validate it...as they pay him you already know the issue. I will go legal against them
Manish Garg
Feb 27,2024April Hk has provided a great experience in terms of issuing quick letter of gurantee for speciality lab tests. Special thanks to Joanne for leading the team here and for her help in expediting the process.
Ruben Serna
Feb 27,2024As a Broker, it is important to count on the support of our insurance providers, and Agnes from April, went above and beyond to support one of the cases where the facility and the TPA couldn't properly communicate. Thanks, Agnes for proactively getting this case to a conclusion we highly appreciate it.
Jo
Feb 27,2024Never expecting to really need to use our health insurance too much, both my husband and I have been very impressed with how much APRIL has supported us when I was unfortunately diagnosed with cancer in Sept. During every step of the process, April has been quick to respond and have taken care of everything, allowing me to focus on my treatment and recovery. They have been a major support during this process and I personally wouldn't hesitate in recommending them.
Robin Brockway
Feb 27,2024My hearing assistance company, Entendre, twice contacted this company (I have a level 4 insurance with April-International) to ascertain whether I would have full coverage for two hearing devices and were told on both occasions that they would be fully covered between CPAM and April. I asked Entendre to deal with April specifically as I do not fully understand the 100% health complexities etc. However when April made their reimbursement it was €2500 short! It appears that they do not cover level 2 hearing aids but their staff did not know that. I'm now having the hassle of returning the devices, repaying CPAM, and repaying April, a process which leaves me out of pocket for two or three months. Unfortunately it doesn't stop there and my letter of complaint sent two weeks ago remains unanswered, as does my more recent request to cancel my contract with April! I am now looking for an alternative mutuelle with properly informed staff and that will actually respond to their customers concerns - I feel April simply don't care! *Addition.... it gets worse - sent email to address they give in their reply, and again no response, my April-International counsellor has written to them also, so have I, we are ignored. I called them and the member of staff I spoke to said he would look into it and call me back but didn't! My counsellor suggests I have to go to the Ombudsman, unbelievable! I'm still €2500 out of pocket too! Do not go near this company, what happens if you are seriously ill!
14, rue Gerty Archimède , 75012, PARIS, FR
https://www.april-international.com/
Catherine Chow
Mar 18,2024I had a great experience with Ms Pink Wipavaponrujee not only did she help to resolve my issue promptly. She was very patience tried to understand my condition and provided valuable answers to all my questions. She has been most helpful throughout the process and it has been a pleasure communicating with her efficiently.