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Reviews 135
Shiraaz Parwez
Jul 23,2024Great service and efficient delivery updates. Delivery always delivered on time Would highly recommend and purchase from again.
Huw Evans
Jul 19,2024Great product arrived quickly. Good comms and good service.
Erika Goldson
Jul 17,2024I brought these products for a birthday gift . I have purchased the bath oil before for myself and I love it 😀
Neil Harrison
Jul 14,2024Fast delivery can’t be faulted
Jackie Newton
Jul 13,2024Good price and quick delivery
S Farouk
Jul 12,2024Very poor customer service. I’ve had to chase and ask about whether I would be refunded the additional amount I paid for the quicker delivery which was not fulfilled - to this day they’re ignoring my question. Sick and tired of chasing and waiting. Product they sent was also damaged, they’ve asked me to return it in bubble wrap, the irony is that they didn’t send it in bubble wrap or any protective material. Life is already busy, difficult and tedious, I don’t need additional headaches unnecessarily. Wish I had read the reviews here before purchasing anything. My first and most def my last order from this company. I don’t like leaving negative reviews, but sometimes people need to be warned.
Debbie Poole
Jul 10,2024Efficient delivery and good offer
Customer
Jul 05,2024Product is great unfortunately it took a long time to arrive not sure why. I will say that customer services were very helpful
Rana
Jun 30,2024I ordered a product for someone who was travelling abroad on 24th July 2024. To make sure this will arrive on time, I paid an extra £3.99 for the deliver of latest 20th June 2024. I waited patiently until Friday 21st June 2024 but then as there was no telephone number, I had to sent several contact forms but didn’t get anywhere. I eventually received the goods on 24th June 2024 after all the stress. I asked the company to refund the extra £3.99 that I paid for quick delivery but no refund has been made so far but I hope that someone will sort this out as I won’t forget about this and will continue chasing it up. Very disappointed!!!!
customer Valerie templeman
Jun 29,2024Easy to source and buy products. Quick delivery and good price.
janny62
Jun 27,2024Lovely lovely selection of products. Good offers can be found. Nicely packaged and speedily despatched. And always stock my fave hand wash when I’m feeling flush 😆 My only issue is that I don’t know how to use my points earned. I think I may have done two accounts or something. But other than that. Great.
Customer
Jun 24,2024After several orders with this company, I have been pleased with my orders, delivered accurately and promptly. I also like that I earn points on the loyalty scheme and can redeem them for discounts. Thank you
Marie Chilcott
Jun 22,2024Item never received - money taken but no order number or goods arrived
Mary Kennedy
Jun 20,2024I got my products quickly and in full. One of the places I can get Olverum a favourite for over 30 years. And the hair bag offer was good to sample new products. Disappointed by the Olverum body wash smell though. A shadow of the bath oil
Jacquie Williams
Jun 14,2024Order arrived damaged and of poor quality. Have sent two emails, I chat type message and no response. I will not be stuck with items I’m unhappy with. This customer service is appalling. There should be a telephone number where you can discuss your issues. I want a refund ASAP.
Adam
Jun 13,2024My experience on this occasion was very good which made up totally from the last. Further to that, when something goes wrong, Bath & Unwind really do their best to make things right. Admittedly I am stubborn and a hard person to please so well done. Specifically about this order I got a discounted Aesop product which was further discounted, aswell as a mini 30ml Kevin Murphy product (which actually has enough to be used as a sample over a period of time rather than a one off use sample) love this! Thank you!
SUSAN
Jun 11,2024Great service and lovely products
CP
Jun 10,2024Paid for 1 - 2 days delivery but item didn’t arrive until 4 days later. It’s not really acceptable to take payment for speedier delivery if unable to fulfil this. I can see from the reviews that this has happened before.
Joan Broadbent
May 31,2024Customer service non-existing, have sent 2 emails from their website 'contact us portal' with video proof of the faulty item, which was not cheap but heard nothing back so stuck with a faulty item which is very frustrating.
Quercus Court, Armstrong Way, Yate, BS37 5NG, BRISTOL, GB
http://www.bathandunwind.com
Lesley
Jul 26,2024I have purchased from Bath and Unwind over quite a number of years. They stock a lot of brands that i use/would like to try. The website is easy to navigate, and prices are on par with other suppliers. As i had some credit, i thought it was about time i treated myself to some old favourites, and check in with Bath & Unwind after a few years apart.....