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Reviews 877
Maria Pruchnic
Feb 02,2022I was disappointed from the beginning. I was looking to buy around the border of two states. The first realtor that called me failed to tell me that she was only licensed in one of those states so she was only sending me properties in the state she was licensed in and most of them were not even in the towns I told her I was interested in. Which left me to do a lot of the leg work myself. When I sent her a property I wanted to look at in the state she was not licensed in, she then partnered up with a realtor licensed in the other state. At first he made me feel like he cared about finding me the right home until it took longer than we thought. He told me that he felt I was worried about how much of his time it took for him to come out and show me all the properties I saw and that I shouldn't worry about that. He obviously felt I took too much of his time. Once I found a house and it came down to inspections, he recommended an inspector for me to use. Never advised that I should get the well and septic inspected. I asked about the well inspection only because a friend mentioned it to me and he replied "definitely good idea". I also found it interesting that the only time the realtor was at a house before I arrived was the day of the inspection. The inspector took a sample of the water and never let me know how the test came back, showed my pics of the well pipes when I was at the house but they are not in the final report I received. Missed a 14" long crack in one of the pipes in the crawl that was found after I moved into the house and my septic pump went out. The septic alarm was on silence mode, which I would think would be something an inspector would have noticed and mentioned. As for the HA I did not feel confident that he knew what he was doing. They requested things from me that they had and I didn't due to the cash offer program I used (which was not explained to me in full detail). I felt like they requested things at the last minute then made me feel like it was my fault I didn't get it to them in a timely manner. I was told one thing from the realtor and another from the HA. My closing disclosure was sent to me incorrect multiple times. At one point my HA said I wasn't singing it I just needed to check the box that I received it and he would get me a corrected one ASAP. I had to tell them what was missing or incorrect on the disclosure. I didn't receive a correct one until the night before my signing. The title company contacted me to confirm my signing appointment and asked if I had my final disclosure and stated that they had not heard from my lender. I can keep going but what it boils down to is that I will not be recommending Better Mortgage or Better Real-estate to any of my friends or family.
Jeffrey Ham
Feb 02,2022I had a great experience obtaining my mortgage through Better. The user interface for the online mortgage application process was well-organized and easy to use. Ankit and his team kept me updated when they needed any additional information throughout the process. Everything came together smoothly for closing. I would use Better again and would refer them to others!
MSN
Feb 02,2022Wayne and his team were awesome to work with. When we had hurdles they came up with solutions to fix them and made sure everything was correct. I highly recommend Wayne and his team.
Woochan Kim
Feb 01,2022Blake was the best and everyone else assisted us was also good.
AJ Vigil
Feb 01,2022My refinancing experience with the team that was assigned to me was outstanding. The team was extremely professional, courteous, and a pleasure to work with. If at any time they were unavailable to answer my questions, they promptly returned my calls or responded to my emails. The online portal was easy to navigate and secure, and I would highly recommend Better.com.
Paul Moody
Feb 01,2022My experience with better.com was great. I had the privilege to work with Conor Roche and Philip Moon. They kept a fast closing on pace and quickly updated information and uploads needed to get us ready to close on time. They were also very cooperative with my real estate agent, providing information as necessary to get the sale completed.
Maciej Slomba
Feb 01,2022Very professional service, Excellent communication , knowledgeable, problem solving, The best over all experience !
Jason Mcbride
Feb 01,2022Working with Better on my refinance went very smooth. They closed quick and fees were low. Rocket's fees were about two and a half times more, which would have required me to finance more and cash out less with a higher payment. Seems like Better lives up to their name.
Lou
Feb 01,2022Amanda could not have made this process more seamless, easy or time/cost effective! Thank you for all you did to help!
Ray Salata
Feb 01,2022Highly competitive rates, highly competent team, 27 days elapsed time from the beginning until my refinance was complete. Excellent communication the whole way through and no surprises. Local Chicago area banks were not close in rate, costs or turnaround time.
Maureen Kono
Feb 01,2022Exceeded expectations. My experience with JJ and Better was probably one of the best home loan experiences I have ever had. Very responsive and engaged. JJ never lost us in all the shuffle of the process. The online made it simple and easy. On top of that JJ was so very nice and respectful. Pleasure to work with! We always think not as it seems in the end but all promises were kept. Highly recommend.
Matthew
Feb 01,2022Easy as pie, and that is no lie.
Briana Patten
Feb 01,2022Easy process with great rates. Highly recommend
Alean Hernandez
Feb 01,2022Easy to get into contact. Clear directions via tasks along the way. 💯 better than old school methods.
Chuck
Feb 01,2022I began a loan with Better Mortgage and received an immediate response. I had some delays myself and was pleased that my "Team" did not push themselves on me by bombarding my with Phone calls, texts, etc., they did however remind me on occasion they needed more information to complete my loan. When I was ready and had gathered the peper work they needed it was a simple process to scan and upload the documents they asked for. These requests for more information were expected and proceeded in order. They have a tasks link on their website that kept my informed at all times what each of us needed to do next. The loan closed within thirty days and all moneys have been distributed within six weeks of applying.
vince taylor
Feb 01,2022Better was a great company to use for a refinance. The best part about working with them is I never wondered where I stood in the process. Every time a step was finished, Better was there to let me know they were ready for me to move on to the next part. I only had to contact Better once and they answered with a real person. Such a smooth process.
Steve
Feb 01,2022I came to Better.com after seeing it recommend on several other sites and blogs. They definitely had the best rate out of several providers I looked at. The service team was responsive and helpful though out the process and introduced themselves via email on the very first day. I had Jayme, and she was great. The website is well organized and clearly walks you through what needs done as well as what you've completed. If you run into any question it's not a problem, your team is there to help and are pretty responsive. I refinanced, and the process wasn't stressful at all. When we were all set to sign documents, they even sent a notary to meet me at the location of my choosing. I'd highly recommend using Better.com.
jason foor
Feb 01,2022They gave me the best Rate and Zach Snipes went above and beyond his duties. Request him.
lee futernick
Feb 01,2022I thought that Better and more so Brendan did a great job walking me thru the process and helping get all the required documents in the system. I will definitely recommend Better to my friends.
Greg
Feb 02,2022My Better.com agent Adan, was really wonderful. I'm not the most tech-savvy person in the world and he worked with me to get me through to the finish line. The closing was super easy and overall the experience was better than I had with the more traditional way of buying or refinancing a house.