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Reviews 877
Jaclyn Wittenberg
Feb 15,2022We completed a refinance with cash out and used Better. Initially, I had some concern completing this utilizing an online process and there were points of frustration along the way as all the paperwork is overwhelming at times. Overall the experience was streamlined and provided an efficient and effective timeline to follow. We are grateful to Sarah R. for her professionalism and responsiveness as well as the team of people supporting her and the processes which worked. Thank you!
JWP
Feb 15,2022We've had a handful of mortgage experiences in our time, and the Better mortgage experience was without question the best (not better) most positive and efficient experience we've had. Our team of Sarah and Sherry at Better provided exceptional customer service throughout the process.
Huica
Feb 15,2022Great experience and to the point. I really enjoyed working with my Better agent, Sirague, when I needed to. The rest of the time the website was very resourceful. Overall there was very good active communication, and I never got the feeling that I was being sold something etc. The competitors tried really hard to differentiate themselves and in some cases pointed to recent events with Better CEO, but the bottom line is the rate was unbeatable. Competitors did have really good bedside manner though, but I still had the feeling they were trying to sell me something. So I locked with Better, and when my credit improved substantially, Sirague was able to update terms with no fuss. When issues came up due to title company having their own non-industry standard process, Sirague was able to communicate effectively and guide me towards a constructive solution for all parties. When I was brainstorming an appeal to appraisal, he was informative, transparent, and supportive. (I cancelled appeal however as I negotiated a credit to do so with seller.) I would definitely go with Better again, rates are very competitive and the agents appear to be very well trained.
Masoud Tasleem
Feb 15,2022If you are computer savvy or even not then Better Mortgage might be the Mortgage Company for you. You have a dashboard online where you see all of your tasks such as uploading w2 and income verification. There is no office to drop and there is no dedicated loan officer. You do get a Home Advisor who guides you on your way through emails and phone calls you can schedule. Ankit my Home Advisor kept in touch with me through emails and he was great! You also have a dedicated customer service team who will try to answer you questions. There is no Origination Fees unless you are paying with mortgage points. Because of this they are able to offer you a Better Mortgage (Yes Pun intended) and a Fantastic interest rate! As a consumer I was in contact with another mortgage company and they offered me a significant higher interest rate and also Origination Fees. When I went to closing, everyone at the table was astonished of my interest rate.
murthy pendyala
Feb 15,2022I have an awesome experience with Better from Day 1 to closing i.e. prompt response from team & excellent time commitment. End to end process is very smooth.
Sanjay Rao
Feb 15,2022My experience with Better.com is very positive. I was offered with different rates day by day during the initial days when I was searching for better rates and my loan advisor, Evelyn was in touch with me to help me decide my priorities and timeline. Good thing is all of these were gentle reminders and helped me in informed decision making. Even after locking the rate and till closing, online platform was easy to navigate around, with overview of loan stage, tasks that needed to be completed. Uploading documents was easy and review was fast. During each stage of loan, all my questions were answered by my loan advisor and her team, which made me feel at ease working with them. My home CO was delayed till the last moment acceptable, but Better was still able to process my loan. They were also fast to accommodate my requests and communicate with title company regarding my requests. Only thing we noted and title company pointed out was stated property taxes on escrow were almost double the property tax in the county. I am hoping to see then correct those within the next 1 year. Finally I am looking forward for good service from their mortgage loan servicer.
Flent Ballantyne
Feb 15,2022I appreciated David's help. There was a lot involved, for me and for David, because I am a business owner with two companies. He kept guiding me all the way through.
jeremy
Feb 15,2022My mortgage refinance with Better Mortgage was as easy and smooth as could be. The team at Better is professional, friendly and extremely knowledgeable about the ins and outs of refinancing. They went above and beyond when it came to helping with forms and finding information we needed to complete my refinance. I highly recommend Better Mortgage to anyone looking to refinance or for a home purchase.
Cecelia Harrison
Feb 13,2022Absolutely prefect! Great rates! Very knowledge staff and seamless process. I can not complain. Ruby was awesome! She had all the answers and those that she didn't she went and found! I felt like I was in great hands!
Matthew Hays
Feb 13,2022I thought the entire process was easy, smooth, and fast. Stephanie was very responsive and wonderful to work with.
Sheila E
Feb 12,2022I had a great experience with Better throughout the whole process. Great customer service!
Luke
Feb 12,2022Chris was great, he kept following up with every update which I did appreciate. Other than the closing lady that came to my house 2 hours late, everything went great and it was over all pretty easy as long as you keep up with all your tasks in the online process.
Rochavi R
Feb 12,2022Wonderful experience overall! When I encountered some roadblocks outside Betters control and felt defeated, my home advisor and team came through in spades and crossed the hurdles through a smooth closing.
Jeff Carlson
Feb 12,2022Faith was very helpful. Would recommend her.
JOHNSON/KIRK
Feb 11,2022My wife and I were extremely pleased with our Better refinancing experience. The process takes place totally online, with user-friendly webpages and prompts. The company even sent a notary to our home so we wouldn't have to venture into COVID World to sign the closing documents. Our Home Advisor, Johny Martinez, was respectful, knowledgeable, and professional in every way. He seemed to be available around the clock via text to answer our questions, and was intimately familiar with the ins and outs of how the Better team does mortgage refinancing. My one disappointment was the prompts we received by email. Some were a bit unclear (e.g., I got repeated prompts to e-sign a document, which I kept following puzzlingly to no avail until Johny explained that my wife had to sign, too.) And some prompts weren't exactly...prompt. For instance, the day after we closed on the loan we got a prompt saying we had five remaining tasks to complete before we could close. All in all, however, our entire experience was exceptionally easy and flexible. While Better is a business that's trying to make money just like every other lender, I felt that their entire process was geared to the borrower's interests, concerns, and needs. So it's not hard for me to understand why so many consumers rate them so highly.
Frank Seeman
Feb 11,2022Better was super easy and super helpful through the whole process. They were the easiest part to deal.
Robert Sheldon
Feb 11,2022The best refinance experience I have ever had. Did almost everything online. No surprises. Everything was explained in advance and my personal representative Mark Abing was a pleasure to work with.
Roberto Villa
Feb 11,2022Not only did I get the best rates after inquiring from three other lenders, but also this has been the easiest and fastest loan I have refinanced. I am very satisfied. Thank you very much.
JP
Feb 11,2022Amazing experience with these professionals!
Jeff Lowman
Feb 16,2022I felt that Steven Oladipo would ensure that we received a good fair mortgage and he supported our process. Using the portal was somewhat new for me and a bit of a learning curve. Overall, I am very pleased we choose Better.com and Steve was our agent!