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Reviews 577
Madhu
May 28,2021We had such a good service from viewing to delivery of tiles. Very accommodating with appointments. Prompt responses with any queries. Quality of tiles is very nice. Beautiful collection of tiles.
G
May 27,2021These guys were great! Very quick and responsive and gave good notice of deliveries. The tiles look great, albeit not laid yet 😃
Sam Burn
May 27,2021Great customer service, replying within minutes on occasion and kept me informed on the order throughout. Brilliant.
Simon Levy
May 26,2021I don’t normally leave reviews but have been compelled to write something for Boutique stone. They have a lovely collection of tiles, competitive prices and amazing customer service. I originally came to Boutique stone as I had read great reviews online and needed support in choosing the right tiles for our bathrooms. They were incredibly helpful, providing great advice and lots of options to consider. We ended up purchasing tiles for bathroom floors and walls. We ran in to some problems around our original choice of wall tile and James and the team went above and beyond to support us in resolving the issue. Its heart-warming to see how a local/independent business puts the customer first and goes beyond process and protocol to support in any way possible. We are so happy with the tiles and have been recommending Boutique Stone to family and friends. They’ve been an absolute pleasure to work with and will definitely be coming back.
Sarah
May 26,2021Great comms and service, good price and fast delivery. Tiles are amazing. Highly recommend.
Guest
May 25,2021i am delighted with the tiles I received. 4 stars only because there was a bit of delay in them being delivered but James at Boutique Stone was fantastic at keeping me updated about the progress of the tiles - I would definitely order from here again.
Pat
May 22,2021Definitely recommend. Quick delivery and great costumer service. I will definitely buy from them again.
DEMIR
May 19,2021Beautiful tiles delivered very quickly. Thank you!
Michelle Barry
May 19,2021Absolutely brilliant customer service. So helpful. Really appreciate such good advice and help. Great tiles too!
Sarah
May 19,2021Great communication / response, call before to check you’ll be in, polite and helpful delivery driver. Would recommend!
Sofya
May 17,2021Amazing service!
Friend of Ted
May 17,2021This company has provide the best customer service I have ever received. We placed an order for some Onyx tiles that required shipment from Italy, which due to current changes in the EU, was not a simple task. We received regular updates from a customer service advisor, who responded within an hour to all of our queries. We were kept up to date with all shipment information and the product has arrived today, as promised. The product is of an incredibly high quality and was packaged very well. We are thrilled with the service we received and the product itself. We would highly recommend this company and would like to offer a personal thank you to James who supported us with all of our queries. He upheld the highest standards of customer service, which can often be a rarity. Many thanks again and we will definitely use this company in the future.
Anna
May 16,2021I would definitely recommend the Boutique Stone. Experience from receiving the sample to delivery of the tiles was 5*. The sample arrived in a lovely packaging with an option to watch a video of one of the tiles online which was very helpful in decision making. I ordered over the phone and the person I spoke to was very informative and made sure I get my delivery on a preferred date. Tiles were very well packed on the pallet and there was no damage. Great website too with all the information needed there. The tiles we ordered (Eccitare Terrazzo Porcelain White) are beautiful and we could not be more happy with how they look like on our bathroom.
Ivana
May 15,2021Excellent service. Speedy delivery. Customer relations (James) demonstrates flexibility and quick thinking.
Charlotte
May 12,2021😊 Ordered Ravello Terrazzo tiles to do my bathroom and they are absolutely beautiful. Such good quality heavy tiles. When the tiler came to do it we ran into a problem as we were 3 tiles short. Phoned customer services and they were so so helpful. Said if we placed an order by 6 they would put them on the lorry from Leeds to London in the morning. We live an hour away from London and the night before the driver text me to let me know his ETA for us to meet him. Called 2 hours before arrival and then 1 hour before ensuring we had plenty of time to get there and meet him. So helpful and I am really impressed with not only the quality of the tiles but also with the customer service from this company. I would 100% recommend this company.
customer
May 10,2021Beautiful tiles, incredibly prompt delivery. Delivery driver was super helpful also :D Top service guys! Only vague negative is the tile sample is a little small when you have a terrazzo tile with a large varied colour pattern. The video links are great but it would be nice to see a slightly larger sample size in real life before you pay for the whole delivery. Absolutely would recommend to Boutique Stone to anyone!
Caroline Re
May 09,2021What a super lovely choice of tiles they have! Ordered some floor tiles for my boot room and James and the team couldn't have been more helpful and accomodating. Would highly recommend!
Isaac Perry
May 09,2021We needed the tiles in a shirt time-frame due to the date of our bathroom being installed. The communication was really good, and James who delivered the tiles was really friendly and waited for me to get home (despite the miserable weather). The tiles look great, my partner and I are really happy with them and would definitely recommend using Boutique Stone.
Rob
May 08,2021First class service
Unit B, Armley Business Park, 41-43 Stanningley Road, LS12 3LW, Leeds, GB
http://boutiquestone.co.uk
mike
Jun 01,2021Very efficient. Quick and pleasant delivery.