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Reviews 979
Jose
Sep 04,2019El mejor precio para esta cafetera, el envio correcto, en los plazos estipulados y la comunicación perfecta. Solucionaron mis dudas respecto al funcionamiento de la cafetera. Muchas gracias .
Robin Archer
Sep 02,2019Great service, on time delivery, good product. what more can you ask.
MR ANTONIO PENA
Aug 31,2019Excellent machine, makes great coffee, easy to add water and discard used coffee, easy maintenance. Cannot fault it, so I rate it as Excellent.
K Hayward.
Aug 30,2019This company are not helpful after sales. Customer services answered my complaint by sending me a utube link which was not helpful. I have written back to them twice since then as the Gaggia Brera I purchased makes a substandard cup of coffee. I have requested an exchange or refund and no reply has been received. I suppose they think they’re away from it all in Italy!
3901mike
Aug 30,2019Excellent coffee machine and second one I’ve owned, unfortunately didn’t arrive with UK plug hence 4*
Janet Houghton
Aug 28,2019Hello Matteo A little late but just thanking you for all your help and service. We took delivery of Nuova Simonelli Musica then had to go away from home. We are now using it and ‘over the moon’ with it! Grazie Mille Janet
Allan Litchfield
Aug 26,2019Caffe Italia are fantastic suppliers of the Gaggia Brera machine. We bought one from them about 5 years ago and it served us well. When it finally needed a repair we decided to buy another new one from Caffe Italia as the price was not much more than a repair and we got a new warranty. We calculated that our old machine had saved us over £2,500 compared with a coffee capsule machine and we felt it made sense to buy another.
Mr David Bushell
Aug 25,2019Great price, well packaged, and delivered in a week as ordered. Very good. Euro plug and lead but they supplied an adaptor. Have seen reviews stating long delays from ordering to delivery, but this was not the case for me. Also people complaining that their machine came only with a euro lead. Sad state of affairs if you are not able to change a plug top I say.
Aschermann
Aug 22,2019Am 6. August bestellt, keine Versandbestätigung. Man wird auf Nachfrage per Mail abgewimmelt. Nach über drei Wochen dann endlich Ware, aber keine ordentliche Rechnung. Kein Support, kein Kundenservice. Nicht empfehlenswert.
Matthew Mint
Aug 12,2019I came across the Caffe Italia website and saw a machine I liked. I phoned to ask about it and they recommended a different machine. They gave me good advice, I’m absolutely delighted with the machine. Matthew Holland Managing Director Bigbury Mint.
Ana Perez-paya
Aug 09,2019I've been a Caffe Italia customer since their humble beginnings. Their outstanding customer service is the foundation of the business. Whether is a superautomatic (we've had 3 over the years), grinders, parts, accessories, or coffee they offer competitive prices and quick delivery.They are true experts in coffee!
Luna Jewels
Aug 09,2019I have been going back to this business for years! I have always found their service to be top notch. Best coffee, great customer service, good variety of products and value! Thanks Caffe Italia!
Hadeel
Aug 08,2019I have a bought a coffee machine from Caffe Italia weeks ago and honestly the process from the payment until the machine delivered to my house was going smoothly and so great. After I recieved the coffee I had many questions to ask so I was emailing coffee Italia about these questions and the shocked me with these prompt response and support. I would even want to thanks Matteo who was so patients to my millions of questions and he help me a lot to understand a couple of things. Thanks a lot Caffe Italia and keep going with on the same spirits you give to your customers.
Paul Garabidian
Aug 07,2019purchased a gaggia espresso machine, returned it in original box - never used, cost me over 70 pounds to send back to italy (from UK) and they refunded me less 25 pounds! Therefore never buy from italy unless you are sure you want to keep the machine also after sales service would be from italy that would cost you postage/courier cost.
Andrew Robertson
Aug 06,2019Although I was slightly annoyed with myself for failing to notice that prices were ex VAT on the website, I was extremely impressed by my shopping experience with Caffe Italia. Everything, including the final (VAT incusive) price, communications, the bomb-proof packaging and the astoundingly quick delivery from Italy was exemplary.
Graham Davey
Aug 05,2019The team at Caffe Italia were really helpful when I bought my Rancilio Rocky SD. The delivery from Italy was quick and grinder is great. The results make an excellent espresso! Thank you Caffe Italia.
Dr Hazel Gillard
Aug 04,2019The STL Stradivari has an elegant, softer design than the La Pavoni Europiccola, which I have used for some 20 odd years. No regrets to changing the model and the coffee is still to perfection! The online ordering system at Caffe Italia was seamless and transparent with a speedy delivery. Highly recommend both machine and Caffe Italia.
ALAN -Plymouth
Aug 03,2019I would never shop here again, Placed my order & heard NOTHING for a week, so i emailed in & the lies began, it was everyone’s fault but theirs, Sage, UPS, Post Office etc. So I cancelled my order, bought from AO with next day delivery and asked for a refund, which they WOULD NOT GIVE ME (£810) Then, miraculously after a month the machine arrived from ITALY & was left in my driveway when i was out!! I contacted them to arrange collection and refund and again I was ignored, phone numbers don’t work. I had to go not my bank & reverse payment, only then did they arrange collection. Whole experience was a nightmare, was stressful and frustrating and the worst customer service I can ever remember receiving. How important is it to you to save a few quid? (My Advice) Don’t Do It, not worth the hassle.
JD
Jul 30,2019I was looking for the Lelit Grace PL81T on the website. It was advertised as in stock, with shipping from the UK. The machine was ordered with Amazon Prime delivery on 17/July. It was dispatched from Italy on 25/July and delivered on 29/July. It has a European plug and UK adapter. I saw no benefit from adding the Prime delivery option. When I twice rang for a status, the response was terse and uninformative.
Marcus Thompson
Sep 09,2019Great to deal with and the prices were very good, damage during shipping to one plastic item was resolved and replaced Excellent