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Reviews 979
Llew
Feb 10,2012Excellent packaging that protected the produce in transit. My Gaggia did go wrong, developing a fault in the pump and had to be sent to the manufactures. However the service was fine and has been working for over a year without any problems. I would order from you again. I found that Coffeeitalia had the best prices anywhere and good customer service. Thanks
matt anderson
Feb 10,2012i just wrote a huge review about how good this company are and then it deleted its self, so this is the shortened version everything was perfect and the cash on delivery service worked a treat brill company from matt in north devon
Martin
Feb 10,2012Fair price, good service.
brian willis
Feb 10,2012Like the products and communication was fine. Thank you!
David Holliday
Feb 08,2012I bought a coffee machine from CoffeeItalia a couple of years ago and their service in delivering this was very good. However, when I thought I had a problem with the machine they were not at all helpful in assisting me to get it sorted out. It turned out (following up from other sources) that the problem was probably with the way I was trying to use the machine - but CoffeeItalia essentially left me to 'fend for myself' once I had bought the product.
Fernando Magallon
Jan 18,2012I am an American living in Paris and was looking to purchase a premium express maker. After much research, I decided to purchase the Gaggia Platinum Vision. I chose this machine after speaking to the sales associate over the phone at Coffee Italia. She was very helpful and took the time to answer all of my quality control questions. My machine arrived in a few days and I really enjoy making espressos for family and friends. Recently, I went back to Coffe Italia and restocked on the delicious coffee they sell!! Like the machine, I ordered the coffee online and received it as promised. I would definately recommend Caffee Italia!!
Melanie Pursglove
Oct 18,2011To date my experience with this company has not been good. Purchased a Gaggia ice cream machine via their online shop - only at checkout point does it become clear that they are making an extra charge for using any sort of card including debit card. How else would I be purchasing online? Had this charge been included in the price of the product then it would not have been so obvious but then this would have made the headline price nearer to other suppliers Having ordered over a week ago the machine still has not arrived. I telephoned the company only to be told to check the tracking number.No customer service and no offer to ring me back. Having got in touch with UPS finally I found out that the machine was never in the country and has had to be ordered from Italy - again something which should be made entirely clear at point of purchase or via the company The machine still has not arrived and there is no customer service Very unimpressed. I still await to see whether it works correctly. Certainly will not be purchasing from them again
Liam Carroll
Sep 16,2011I bought my Gaggia Classic coffee machine over 12 months ago but I wanted to wait before I posted any online reviews of this company. Truth is I forgot! Sure enough something did go wrong with the machine. The steam arm developed a leak. They emailed me and suggested I descale the machine but that didn't help. I telephoned them and they directed me to the Repair center nearby which was nice and everything got fixed under warranty. Wish it didn't happen but guess it was just my luck. So although Coffeeitalia didn't fix my machine they helped me to get it fixed and I was only without my machine for 2 weeks. Good thing is that it's not leaking and seems to fluff the milk well. If the price was right I think I would buy from this company again. I feel as though I know them now and everything worked out good.
KEITH PATTERSON
Sep 14,2011My experience with Coffeeitalia was not good. I bought a Gaggia Baby dose which arrived in 2 days. I was very excited only to discover upon opening the package that the pannarello was missing a part and couldn't be fitted. Called them staight away and was told they would send me out a new one. This didn't arrive for another 2 days. Not happy! Even though they sent me a free bag of coffee I was disappointed they did not check the pannarello before they sent it out. In this day and age I would have expected better service!
Jakki Duffy
Sep 11,2011After lots of research their price was the best for a Gaggia baby class which was our machine of choice. After several days of wondering where our machine was and not hearing from UPS with a tracking number I emailed them, got a reply 2 days later saying that they were on hols and the machine will be sent out early the next week. Again nothing heard and after a few days so rang and left several messages and no one called back and when I did get an answer, they hung up on me as they were not prepared to explain why there was no sign of our machine. We finally got it almost 3 weeks after we ordered it with no apology. It came direct from Italy which they should of told us and apart from that they also overcharged us by £8, we have asked why and we are still waiting. Apart from that we love the Gaggia, Use them with caution
Oscar Mueller
Jun 15,2011I read the reviews on this site and decided to have a go. I bought a Rancilio Silvia and it has been the best espresso machine I have ever owned. It steams the milk really well and makes great coffee. I was going to but a Gaggia Baby Twin but Marco at Coffeeitalia said they had a special price on th Rancilio Silvia and that this was a much better machine. I am so glad I took his advice because the machine really does make great coffee but my wife will not use it. I have to make all the coffees now. There was Coffeeitalia coffee beans in the special deal too which we have nearly finished and we will buy some more. My wife also loves Coffeeitalia because she gets her coffee made for her now every morning.
Bert Secombe
Jun 15,2011I bought an Elektra lever machine from this company in May and I must say they offered excellent after sale support. When the machine arrived it would not heat up and I naturally thought I had a dud. I telephoned them and they told me how to reset the circuit switcch and hey presto, the machine worked fine. That would have been fine in itself, but the next day I got an email from them apologising for not following up sooner (it was only 17 hours since I called!) with a link to a video on YouTube on how to reset this switch. So my experience has been most pleasant and I saved myself a bit of money too.
p mcdonald
Jun 12,2011I ordered an expensive Isomac espresso machine from this company with some trepidation , having read some of the adverse comments on the web. There was a delay in delivery of about a week, but the company replied quickly to my e-mails and sent me a tracking no' for UPS. I now have a stunning machine at a very good price. It had been double boxed as promised, and I am very happy with my purchase.
Elizabeth Anderson
Jul 27,2010I would like to recommend Coffee Italia. I ordered a Gaggia Classic from them. They provided me with useful advice, and the machine arrived promptly and in good condition. We have been using our new machine every day!
Paul Wakeman
Jul 21,2010I ordered a Gaggia Gelatiera ice cream maker from Coffee Italia.co.uk. It was delivered on time, but once i turned it on the paddle would not turn. I have e-mailed them 6 times and phone 2 or 3 times a day and still have not had any contact from them. We are now six days after delivery and still no contact to sort this problem out.
Rob
Jul 20,2010Placed an order for a Rancilio Silvia. Machine arrived on time. Customer service was helpful.
Terry
Jul 17,2010I recently ordered a Savinelli espresso machine as a gift for my parents. We received the machine within 4 days of placing the order. Customer service was very helpful and addressed all my questions and concerns politely. The machine itself was lovely and my parents really enjoy it! I would definitely recommend this company to others!
Mark Blooman
May 25,2010Bought a Rancilio sylvia coffe machine new. It broke down - well, it happens. They charged me £35 shipping for a warranty repair or replacement - and replaced it with a second hand machine! After 4 months. Outrageous. Still no communications - avoid them. It is Now 13 July 2010 - My replacement machine just arrived. So it took three months to replace the defective machine they sent me. I have expended most of the first year of the warranty without a machine for the majority of that time because this company is tardy, behaves irresponsibly and does not seem to understand that communication is key. In fairness to them they have sent a replacement machine. Is everything OK? - well, relieved I didn't have to drive to Italy to deal face to face and fetch a new machine, still irked that they gave such poor customer service. Realistically I had a manufacturers warranty and instead of making the process as easy as possible, they made it arduous, unpleasant and long. Their t&c is incorrect - distance buying regulations state the applicable law is the area of the consumer (different if you are a business) but they say it is Italian law. Their web site has a UK address and a UK phone number - were it apparent that they trade from Italy I would not have bought from them. Overall, they have a way to go to achieve even an acceptable standard of service.
Ian B
Feb 10,2012Great service, I received the refurbed grinder on Monday and was able to track with Ups. Its working great, can't fault it one bit. It has transformed my coffee experience and thats with a cheap toy espresso machine. So no doubt I'll be back here looking for a bargain when upgrading the machine also.