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Reviews 979
Michael Schmergel
May 24,2012as promised Marco sent my Elektra Microcasa a leva S1C quick and very well packed - all together in three(!!!) cardboard boxes. Thanks for a great service which I can recommend unhesitating to all other inteerested parties.
Tina
May 09,2012Excellent recommendations from Marco, but he didn't send the 1kg Espresso beans he had promised to send if I order the Nemox Pro 2000.
Maria D Juvanteny Gallifa
Apr 30,2012I saw the Gelatto machine advertised in coffeeitalia and liked it (may be I liked the idea of having lots of ice cream!) also I liked the price as I saw other makes in Amazon and they were much more expensive. The product is sturdy and worth the money paid. I used it three times since I bought it and everytime the ice cream has turned out very well, it was delicious and with the right consistency. When my granddaughter Inna-Merce (who is 6) comes to stay all she wants (she says!) is nyanyie's 'iced cream'. Very pleased!
R. Vogt
Mar 24,2012The boiler of the ordered Rancilio Silvia was broken after 3 weeks. It was a bit hassle mailing with their service, but in the end they refunded the whole cost of repair (139,00 €!!!). This impressed me! Every time again!
M Christensen
Mar 23,2012I have had my espresso machine for over 20 years but the time had come to replace it. Last year I bought one esspresso machine each for my two daughters so this year it was my turn. I got all three from coffeeitalia. The purchase of the first two machines was a leap of faith but because everything went smoothly then, I ordered my own espresso machine from coffeeitalia too. It only took a week before I was sitting in my own kitchen over a lovely latte. Great service.
Christel Schwedmann
Mar 23,2012Auf der Suche nach einer Eismaschine mit Kompressor habe ich diesen Shop gefunden. Ich habe die Gelatissimo gekauft weil sie im Preisleistungsverhältnis einfach super war. Die Maschine wurde von coffeeital.co.uk. sehr schnell, für den weiten Weg, zugeschickt, war super verpackt und funktioniert 1a. Durch den eingebauten Kompressor kann ich Eis machen wann ich will. Ich muß nichts vorher in den Gefrierer packen. Die Zutaten kommen meist eh aus dem Kühlschrank sodaß man sofort Eis produzieren kann. Das Eis ist in einer halben Stunde fertig, die Portion reicht für sehr gute 2 Portionen oder 4 kleinere Portionen aus. Die Konsistenz : Nicht zu weich aber auch nicht super fest, wenn das Eis sofort gegessen wird. Sollte Eis übrig bleiben, ruhig in den Gefrierer, die Konsistenz wird zwar fester bleibt aber super geschmeidig ohne Kristallbildung. Es ist egal ob Fruchteis oder Sahneeis, dieses Eis bekommt man in keiner Eisdiele. Ich würde die Nemox Gelatissimo jederzeit wieder bei coffeeitalia bestellen.
FK
Mar 23,2012I recommend the shop. I bought there Rancilio Silvia which after short period broke. Without problems warranty repair was reimbursed by shop.
Xavier.
Mar 23,2012I am vey happy with my purchase and Marco was excellent to deal with, thank you, regards Xavier..
S
Mar 21,2012We bought a La Pavoni Professional, I called their London phone number to check if in stock, paid by Paypal then waited 2 weeks for machine having expected about 2 days. Countless calls never returned or answered. Machine arrived with cracked glass tube, so fed up by this stage I wanted a refund not a replacement as I had now found out that the company was actually based in Italy and I was concerned for future servicing or if we would need to wait another month and risk further problems. They agreed to return and refund and were polite at this point. However it took ages for them to acknowledge receipt of the machine and actually make the refund through Paypal. I paid for the machine on 30/01/12 and the refund came 12/03/12, after many emails chasing them, during which time my husband was convinced we'd never get our money back. I do not believe they are dishonest, apart from the impression that they are UK based, but their customer service and response time is extremely poor. They need to manage people's expectations of timings far better. I would not recommend them and would be concerned about their ability for afterservice.
Mark Richmond
Mar 02,2012I only wish I could give a minus rating. I bought a coffee machine off them a month ago only to find that it was faulty. Their website says all the right things about returns and customer service etc but in reality they are difficult to contact and impossible to deal with. When I did manage to contact them I did everything as instructed even down to providing them with a video of the problem with the machine (all within days of it being delivered). A video that clearly shows that the machine doesnt add any coffee into the coffee making part of it and therefore isnt very good as a coffee machine. My final conversation with them went as follows "It would not be worth sending you a replacement as it is obvious that the machine works perfectly well and the problem is that you do not know how to use it" I do not rate them for customer service at all.
Phil
Feb 29,2012Great Jura Impressa J9 TFT machine at what appeared to be a good price. Website looks like the goods are shipped from the UK but they are shipped from Italy. Eventually got an invoice from a Spanish company, so as it was a business purchase, we couldn’t claim the vat. So it worked out a little more expensive than buying from John Lewis or similar. On the plus side, there was an offer to get a Jura cup warmer FOC, which is a good product.
steve, cumbria
Feb 29,2012astonishingly good prices for excellent coffee kit - isomac grinder & machine have been used daily since they arrived without 'hiccup'.
vivife
Feb 29,2012Todo el proceso de compra fue correcto
Chris stewart
Feb 10,2012Marco always gets back to you eventually.They should offer an installation service.
Russ Leech
Feb 10,2012Ordered machine based on great value offered. Arrived on time in perfect condition. 12 months on works like a charm and delivers great coffee everytime. Makes great foam and is a better, more compact, machine than the syncrony digital I had previously. Many thanks for such an easy transaction. Ciao
Mark Boot
Feb 10,2012I ordered a Rancilio Silvia & Grinder package at a very good price and £5 for "Within 5 days delivery". On top of this you are charged an extra £5 (that was never mentioned until checkout) for heavy duty packaging? It would be nice to be offered the opportunity to purchase it with weak sub-standard packaging, but the option wasn't there. One week later and I had received no updates from either coffeeitalia or UPS who were supposedly delivering it. I sent e-mails to every address on the site and eventually received the machine one week later than expected. I was given 1kg of coffee as compensation for the delay but an update would have been appreciated. I may have just been unlucky and this may be a great company. But, to me, customer service is more than just selling good products at a cheap price.
Smirnow
Feb 10,2012quick-good selection-fair price
INGRID C FORD
Feb 10,2012After some obstacles with not getting a tracking number and no response to my calls (messages I left) and emails I eventually managed to get to them, but then there already was a delay of about 2 weeks since I had placed the order. All the problems eventually were solved and now we are absolutely happy with our Saeco Odea Go and enjoying each and every single mug - it's just great!
client
Feb 10,2012We had a problem with our Jura machine and they arranged for collection, inspected it and sent a replacement which works perfectly. So they are a good company to deal with and serious about customer care.
Miranda Smythe
Jun 02,2012Coffee Italia were really good at sorting out a problem with a faulty Gaggia Vision including initially supplying a spare tank from Italy and then finally collecting the machine and then replacing it. The new machine is missing the drip tray (cheers Gaggia) and once again Coffee Italia are sorting it out even though it must be costing them money to do so. They have been very honest in all their dealings and although they are based abroad which isn't clear on their website, I would recommend them. Their prices are really competitive and it has been good to see that they back up their products too. Thank you